# Best-Sellers: Top 10 complaints about the Royal Mail

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The Independent Culture
1 Delivery delays. . . . . . . . .787

2 Loss & damage. . . . . . . . . .594

3 Delays, 1st Class. . . . . . . .366

4 Recorded delivery. . . . . . . .305

5 Redirection failures . . . . . .33

6 Special services. . . . . . . .156

7 Collection. . . . . . . . . . .150

8 Delivery, 2nd class. . . . . . .77

9 Notice of delivery. . . . . . . .33

10 Changes to postcodes . . . . . .23

1992-3 letters received by Post Office Users National Council