Byte: Surfers can't get no satisfaction
Tuesday 09 December 1997
E-mail glitches are part and parcel of the Internet experience for many and one of the reasons cited in an investigation in the US by PC World into customer dissatisfaction with Internet service providers [ISPs] and a high rate of changing ISPs. Based on a survey of 6,000 users, as well as the finding of Inverse Network Technology, an Internet testing company that signed up with 12 US-based ISPs and made 4,600 calls to each in order to test their efficiency, PC World rated the ISPs and found AOL (described as "spam city") bottom with MSN not far off. IBM led the way in terms of technology and customer satisfaction.
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