Sir: I constantly hear about measures to encourage and help small businesses tool up and prepare for the new world of electronic commerce.
Last week I needed, in a hurry, to transfer pounds 600 from my current account with a major high-street bank to another of my current accounts with a different major bank.
After phone calls to both I was advised that the quickest and cheapest option was as follows: travel to a branch of bank number one and withdraw pounds 600 in cash; travel to a branch of bank number two and hand it in over the counter. (This supposing, of course, that I could find one of the dwindling number of bank branches.)
Is anyone out there looking at how very large companies might be encouraged to prepare for the 21st century?