Letter: Don't ring your GP
Wednesday 03 March 1999
Strange voices are difficult for the hearing-impaired to handle and a common feature of centralised call-handling is people with poor elocution and often unfamiliar accents who think the mark of competence is how rapidly they can spew out a torrent of words. Mention that you are deaf and they shout at you or lose patience.
As hospitals are already desperately short of nurses, where are the qualified staff to be found to extend NHS Direct? It is easy to see how staff shortage could lead to menu-switching: "If you have been sick press 1. If you have pain in your right buttock press 2." The mind boggles.
Budleigh Salterton, Devon
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