Letter: Passport pressure

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The Independent Culture
Sir: As the union which represents staff in the Passport Agency, the Public and Commercial Services Union shares the frustrations of your correspondents (letters, 17, 19 May).

Last September PCS pressed management to increase staffing levels to cope with demand and ensure we did not end up in the state we are in today. We even met ministers to express our fears.

Ministers have now agreed a significant increase in staffing and a package of measures to try to clear the backlog. Hopefully, those waiting for their passports will soon seen the benefits of our efforts.

Our members are working flat out to ensure customers get their passports as soon as possible.


Joint General Secretary

Public and Commercial Services Union

London SW11