Letter: Passport promises
Letter:
Passport promises
Sir: I thought of John Major today. Didn't you bring us the Charter Mark logo which adorns, among other things, the Passport Office information leaflet?
Until recently I was uncertain of what this strange symbol was supposed to represent. Now, however, all is revealed.
There are six regional Passport Offices which all have the same telephone number (0870-5210410). This enables them to put on a single recorded message which informs us how they'd really love to speak to us but they're all so terribly busy at the moment. I found this rather puzzling since their leaflet entreats us to "ring the office to discuss the matter". Those with a serious amount of spare time may wish to complain in writing.
Either way, if you're hoping to take your under-16 year old children, who now need their own passport, abroad with you, you're probably already too late for this summer.
The Passport Office has devised a cunning strategy to prevent such family holidays: first, restrict the availability of the passport application forms to those post offices which require a 30-mile drive; second, take two months to process the renewal; third, employ only 30 people to attempt to deal with all UK enquiries, and finally, ignore all letters of complaint.
Looking closely at the Charter Mark people I see they have no eyes, ears or mouth - difficult, then, to imagine them saying "Sorry, we didn't expect so many people to be going abroad this summer, it's never happened before."
ROBERT HANDYSIDE
Chatton,
Northumberland
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies