I have been trying to pay the final year of my National Insurance contributions by quarterly bill now for more than a year. I am advised that my application cannot be processed because of "the modernisation of our computer system which is still ongoing". I am advised to pick up leaflet CA62, "Unhappy with our service", from any Social Security office.
When I telephone the office to make anxious inquiries (my pension depends on this), a friendly Geordie voice reassures me that it is "not my fault." Good. But whose fault is it, and how can I feel more secure about my future?
London SW9Reuse content