Nurses are having to be trained and will have to be paid to give advice, and the protocols which they are using have been tried and tested in America. They number over 200 and, not surprisingly, are extremely "safe". The result may well be that ambulances will be called more often, rather than less often, and that accident and emergency departments will become yet busier.
The National Health Service provides 24-hour cover. Co-operatives are working well. NHS Direct seems to be an expensive solution to a non-existent problem.
Dr DANNY I R WALLACE
Ilfracombe, DevonReuse content