Letter: Telephone trick

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The Independent Culture
Sir: I agree with F L Dunkin Wedd's observations about telesales calls (letter, 24 November). We were pestered by tele-marketers to such an extent that we changed our telephone number and went ex-directory.

This worked well until last week when we were disturbed by a telesales rep calling from BT! I immediately phoned their customer service operation to complain and was told that I should put my complaint in writing (to a telephone company!). Am I mad or is it the world?


Sittingbourne, Kent