Letters: Internet switch-off

Internet switch-off

Sir: It is not only UK companies that need to wake up to information technology (letters, 20 September); the Government needs to do so as well.

There is more to the Internet and the digital economy than getting some company to create a web site for you which, in the absence of any real understanding of its purpose, is not kept up-to-date, and the adding of an e-mail address to the your company's letterhead.

On 10 September I applied to the DVLA for a photocard driving licence. I completed forms D46 and D750. D750 had an accompanying instruction leaflet (INS 108) which left me confused, so I availed myself of the facility provided to get additional information, namely, E-mail on: enquiry.dvla@gtnet. gov.uk.

Two minutes later there was a reply, unfortunately only to tell me that the address I wanted was drivers.dvla@gtnet.gov.uk .

I re-addressed my cry for help but, 10 days later, nothing. That is the real problem that has to be solved; the Internet side is easy.

JOHN S JONES

Lytham, Lancashire