Ed Sheeran’s highly-anticipated trio of gigs at Wembley Stadium this weekend have been sold out for months, but some fans have been left reeling after being informed they would not be seeing the Photograph singer live due to a ticketing issue – on the day of the concert.
A “late dispatch” issue has seen a number of fans who bought their tickets through Get Me In, an online ticket marketplace run by Ticketmaster, waiting as late as Friday for their tickets to arrive for this weekend’s shows, despite having bought them before Christmas.
But others, due to see the star on Saturday night, were instead informed on the morning of the concert by email that their tickets would not be arriving and they would instead be receiving a full refund.
Lynn Dudley, from Eastbourne, told The Independent a friend of her daughter had booked five tickets for the Saturday night gig last November as Christmas presents, and had been chasing the tickets every day since last week.
“They spoke to her on the phone and said they would definitely be there by [Friday],” Dudley said, explaining she had been forced to cancel a hotel booking in London due to the issue.
Reasons why Ed Sheeran is not boring
Reasons why Ed Sheeran is not boring
1/13 He once stole a bottle of extra hot sauce from Nando’s
(The bottle then smashed all over him on the tube)
2/13 He turned the other cheek to hardboy Noel Gallagher
Sheeran invited him to his Wembley gig after Gallagher said he 'couldn't live in a world where Ed Sheeran sold out Wembley Stadium'
3/13 He stood up for Sam Smith when the singer was getting homophobic abuse
After Smith said he was getting hate messages on Twitter, Sheeran responded with a picture of a geek saying 'I bet they are under 12, live in the middle of nowhere, and look like this'
4/13 Reasons why Ed Sheeran is not boring
He’s been ‘technically homeless’ since the age of 17
5/13 Reasons why Ed Sheeran is not boring
He’s mates with Courtney Cox
6/13 Reasons why Ed Sheeran is not boring
He likes to 'start the night with a Jagerbomb'
7/13 Reasons why Ed Sheeran is not boring
He briefly dated Ellie Goulding
8/13 Reasons why Ed Sheeran is not boring
American rappers Rick Ross and Ty Dolla $ign like his song “The A-Team”
9/13 Reasons why Ed Sheeran is not boring
He called Miley Cyrus a ‘stripper’ at the Grammy Awards
10/13 Reasons why Ed Sheeran is not boring
His father is an art historian and his mother is a jewellery maker. Now that’s rock and roll
11/13 Reasons why Ed Sheeran is not boring
He was named the ‘most important act in black and urban music’ in the UK after topping Radio 1Xtra’s Power List
12/13 Reasons why Ed Sheeran is not boring
He wrote a song about an ex-girlfriend cheating on him with one of his mates
13/13 Reasons why Ed Sheeran is not boring
Did we mention he was sofa surfing as a busker-cum-gigger for three years?
“[Get Me In] has said we’re getting a full refund but actually, at this stage, nine months later, we’d like to have some kind of compensation.
“We have made a complaint but it takes three days for them to reply, three to 15 working days for a refund, but they’ve had the money for nine months so we’re upset.
“It’s ruined the whole weekend,” she added.
People took to Twitter to complain to Get Me In. One user claimed to have “spent a fortune” on the weekend after having booked flights from Ireland and accommodation in London for the gig, while others travelling from across the UK were worried their tickets would not arrive before they were due to catch their trains to London.
A spokesperson for Get Me In said the issue had arisen over the “late dispatch” of the Ed Sheeran tickets from the promoter to the customers who had bought the concert tickets when they first went on sale.
Get Me In is a marketplace where people can buy and sell live entertainment tickets, meaning the late dispatch by the promoter left the sellers an inadequate amount of time to send their tickets to the new buyers, the spokesperson said.
“Due to the late dispatch of Ed Sheeran tickets, we have been working around the clock to ensure that the tickets are being delivered to fans in time for the shows,” the spokesperson said.
“Through our resale marketplaces Get Me In and Seatwave we are committed to ensuring consumers can buy tickets in a safe, transparent and lawful environment,” they added, explaining that the company “offers a layer of consumer protection that is unmatched anywhere else in the industry”.Reuse content