Portsmouth Theatre threatened with closure after NatWest's 'utter incompetence'

 

Arts Correspondent

When a Portsmouth theatre had its bank accounts accidentally shut down by NatWest in January, the management wrote it off to bad luck and looked forward to getting back to business without too much fuss. 

Yet two months on, the issues are still not fully resolved and the business interruption means the Groundlings Theatre is “on the brink” of closure, with problems with its suppliers and ticket sales plunging 90 per cent.

Artistic director Richard Stride revealed the theatre is to hold a fundraising event on Sunday as he seeks to cover the estimated £10,000 in lost revenues over the past two months, while he has unsuccessfully sought a loan as well as arts grants.

The financial state has become so parlous that the theatre currently cannot even afford to call out a plumber to mend a broken toilet, and there are fears that the gas may soon be cut off.

Mr Stride said: “We haven’t been able do the things we would normally do to keep the theatre running. Things began to spiral out of control and we’re now at the point where we’re threatened with closure.”

The problems at the 180-seat venue started on 13 January when Mr Stride was unable to access its accounts over the Internet. After days of fruitless attempts, NatWest informed the management that all four accounts had been closed and it was unable to withdraw money or pay its bills.

“The bank had made a huge error; they closed the accounts and couldn’t tell us how much money was in there. They’ve never explained how or why it occurred,” Mr Stride said.

“Initially we weren’t that annoyed as everyone makes mistakes. We didn’t realise the implications and what it would cost us.”

NatWest pledged to have the accounts fully up and running in three weeks but Mr Stride complained about the poor service he received and 10 weeks on “this is still continuing. The issue hasn’t been fully resolved whatever they say.”

The bank apologised for the error to Mr Stride, which is his stage name. The artistic director’s real name is Richard Hurdle.

A spokeswoman for NatWest said: “Mr Hurdle had access to funds throughout the temporary closure of his account, and we were in contact with him during this period. The account has since been reinstated.”

Mr Stride claims the bank initially offered to cover any losses but has instead only covered his daily phone calls to the branch and offered £500 in compensation, after initially offering £50.

The theatre, which has been running for four years, stages everything from Shakespeare and musicals to pantomime. Last year attendances had risen more than 50 per cent over 2012.

Yet this year has proved a nightmare. Management now has access to three of the four accounts, but the impact of the interruption of the past months has been devastating for the business.

The Groundlings has been unable to print marketing materials or brochures. Key services have also been withdrawn as a side effect of the closure of its accounts, with the cancellation of all its standing orders and direct debits.

Mr Stride said while many businesses he works with had reacted well, his theatre had also lost a lot of goodwill among companies for an issue that was not its own fault.

Ticket sales subsequently collapsed, with the theatre forced to cancel a series of shows, including recent children show Storybox. This weekend, The Pillow Maker will go ahead with fewer than 10 tickets sold.

“About 50 per cent of my time is dealing with the bank. I can’t do my normal job,” the artistic director said. “This process has taken an enormous amount of time and money.”

Arts and Entertainment
Former Communards frontman Jimmy Somerville
music
Arts and Entertainment
Secrets of JK Rowling's Harry Potter workings have been revealed in a new bibliography
arts + ents
Arts and Entertainment
Fearne Cotton is leaving Radio 1 after a decade
radio The popular DJ is leaving for 'family and new adventures'
Arts and Entertainment
arts + ents
Arts and Entertainment
Public Service Broadcasting are going it alone
music
Arts and Entertainment

Oscars 2015 Mexican filmmaker uses speech to urge 'respect' for immigrants

Arts and Entertainment
The Oscar nominations are due to be announced today

Oscars 2015 Bringing you all the news from the 87th Academy Awards

Have you tried new the Independent Digital Edition apps?
Arts and Entertainment

ebooksNow available in paperback
Arts and Entertainment

ebooks
Arts and Entertainment
Lloyd-Hughes takes the leading role as Ralph Whelan in Channel 4's epic new 10-part drama, Indian Summers

TV Review

The intrigue deepens as we delve further but don't expect any answers just yet
Arts and Entertainment
Jason Segal and Cameron Diaz star in Sex Tape

Razzies 2015 Golden Raspberry Awards 'honours' Cameron Diaz and Kirk Cameron

Arts and Entertainment
The Oscars ceremony 2015 will take place at the Dolby Theatre in Los Angeles
Oscars 2015A quiz to whet your appetite for tonight’s 87th Academy Awards
Arts and Entertainment
Sigourney Weaver, as Ripley, in Alien; critics have branded the naming of action movie network Movies4Men as “offensive” and “demographic box-ticking gone mad”.
TVNaming of action movie network Movies4Men sparks outrage
Arts and Entertainment
Sleater Kinney perform at the 6 Music Festival at the O2 Academy, Newcastle
musicReview: 6 Music Festival
Arts and Entertainment
Sleater Kinney perform at the 6 Music Festival at the O2 Academy, Newcastle
musicReview: 6 Music Festival
News
Kristen Stewart reacts after receiving the Best Actress in a Supporting Role award for her role in 'Sils Maria' at the 40th annual Cesar awards
people
News
A lost Sherlock Holmes story has been unearthed
arts + ents Walter Elliot, an 80-year-old historian, found it in his attic,
Arts and Entertainment
Margot Robbie rose to fame starring alongside Leonardo DiCaprio in The Wolf of Wall Street

Film Hollywood's new leading lady talks about her Ramsay Street days

Arts and Entertainment
Right note: Sam Haywood with Simon Usborne page turning
musicSimon Usborne discovers it is under threat from the accursed iPad
Arts and Entertainment
A life-size sculpture by Nick Reynolds depicting singer Pete Doherty on a crucifix hangs in St Marylebone church
arts + ents
Arts and Entertainment
Escalating tension: Tang Wei and Chris Hemsworth in ‘Blackhat’
filmReview: Chris Hemsworth stars as a convicted hacker in Blackhat
Arts and Entertainment

Oscar voter speaks out

film
Arts and Entertainment
The Oscars race for Best Picture will be the battle between Boyhood and Birdman

Oscars
Arts and Entertainment
Anne Boleyn (Claire Foy), Thomas Cromwell (Mark Rylance)
tvReview: Wolf Hall
Arts and Entertainment
Tom Meighan of Kasabian collects the Best Album Award
music
Arts and Entertainment
Best supporting stylist: the late L’Wren Scott dressed Nicole Kidman in 1997
film
Arts and Entertainment
Dakota Johnson and Jamie Dornan as Anastasia Steele and Christian Grey in Fifty Shades of Grey

Film

Arts and Entertainment
Mick Carter (Danny Dyer) and Peggy Mitchell (Barbara Windsor)
tv occurred in the crucial final scene
Arts and Entertainment
Glasgow wanted to demolish its Red Road flats last year
architecture
Latest stories from i100
Have you tried new the Independent Digital Edition apps?

ES Rentals

    Independent Dating
    and  

    By clicking 'Search' you
    are agreeing to our
    Terms of Use.

    HIV pill: Scientists hail discovery of 'game-changer' that cuts the risk of infection among gay men by 86%

    Scientists hail daily pill that protects against HIV infection

    Breakthrough in battle against global scourge – but will the NHS pay for it?
    How we must adjust our lifestyles to nature: Welcome to the 'Anthropocene', the human epoch

    Time to play God

    Welcome to the 'Anthropocene', the human epoch where we may need to redefine nature itself
    MacGyver returns, but with a difference: Handyman hero of classic 1980s TV series to be recast as a woman

    MacGyver returns, but with a difference

    Handyman hero of classic 1980s TV series to be recast as a woman
    Tunnel renaissance: Why cities are hiding roads down in the ground

    Tunnel renaissance

    Why cities are hiding roads underground
    'Backstreet Boys - Show 'Em What You're Made Of': An affectionate look at five middle-aged men

    Boys to men

    The Backstreet Boys might be middle-aged, married and have dodgy knees, but a heartfelt documentary reveals they’re not going gently into pop’s good night
    Crufts 2015: Should foreign dogs be allowed to compete?

    Crufts 2015

    Should foreign dogs be allowed to compete?
    10 best projectors

    How to make your home cinema more cinematic: 10 best projectors

    Want to recreate the big-screen experience in your sitting room? IndyBest sizes up gadgets to form your film-watching
    Manchester City 1 Barcelona 2 player ratings: Luis Suarez? Lionel Messi? Joe Hart? Who was the star man?

    Manchester City vs Barcelona player ratings

    Luis Suarez? Lionel Messi? Joe Hart? Who was the star man at the Etihad?
    Arsenal vs Monaco: Monaco - the making of Gunners' manager Arsene Wenger

    Monaco: the making of Wenger

    Jack Pitt-Brooke speaks to former players and learns the Frenchman’s man-management has always been one of his best skills
    Cricket World Cup 2015: Chris Gayle - the West Indies' enigma lives up to his reputation

    Chris Gayle: The West Indies' enigma

    Some said the game's eternal rebel was washed up. As ever, he proved he writes the scripts by producing a blistering World Cup innings
    In Ukraine a dark world of hybrid warfare and murky loyalties prevails

    In Ukraine a dark world of hybrid warfare

    This war in the shadows has been going on since the fall of Mr Yanukovych
    'Birdman' and 'Bullets Over Broadway': Homage or plagiarism?

    Homage or plagiarism?

    'Birdman' shares much DNA with Woody Allen's 'Bullets Over Broadway'
    Broadchurch ends as damp squib not even David Tennant can revive

    A damp squib not even David Tennant can revive

    Broadchurch, Series 2 finale, review
    A Koi carp breeding pond, wall-mounted iPads and a bathroom with a 'wellness' shower: inside the mansion of Germany's 'Bishop of Bling'

    Inside the mansion of Germany's 'Bishop of Bling'

    A Koi carp breeding pond, wall-mounted iPads and a bathroom with a 'wellness' shower