ITV Player cuts out during Brazil v Croatia World Cup match
Users vented their frustration on social media
Following months of anticipation, the World Cup finally kicked off in Brazil last night – but fans watching the game on ITV Player were left sorely disappointed.
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The online viewing service was hit by problems during the opening match, meaning frustrated users missed key moments in the game.
Earlier in the evening the ITV Player Twitter account had posted tweets urging people to tune in to the clash between five-time victors Brazil and Croatia.
But just an hour later it tweeted: “We're seeing unprecedented numbers of users during the game. We apologise for any inconvenience, we're working hard to resume normal service.”
It added: “We're so sorry for the disruption tonight. It wasn't planned and we know it came at a crucial time during the match. Apologies again.”
Angry users took to social media to vent their exasperation at being unable to witness the action which saw Brazil win 3-1.
so @itvplayer didn't think loads of people would watch the World Cup opener...hence it's down. iPlayer doesn't do this— Darren J (@teessidedazza) June 12, 2014
ITV Player crashing due to "unprecedented" traffic is becoming as much a World Cup tradition as England losing on penalties.; Jake Kanter (@Jake_Kanter) June 13, 2014
ITV Player getting its defence in first for any World Cup bandwidth issues. And not a single pre-roll served. pic.twitter.com/Hm3YcIxEdm; Robert Andrews (@RobertAndrews) June 12, 2014
ITV player!!!! Maintenence problems. In the middle of a world cup game. Sort it out @ITV you joke of a channel; Jon Somers (@jon_somers) June 12, 2014
The broadcaster was also beleaguered with criticism during the 2010 World Cup in South Africa when more than a million viewers missed Steven Gerrard’s opening goal against the USA, after the channel switched to an advert followed by a blank screen.
An ITV spokeswoman said: “Due to unprecedented numbers of users during this game we are currently experiencing some technical problems with our live coverage via ITV Player on PC/Mac. We are working to resolve the issue as soon as possible and apologise for any inconvenience caused.”
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