ITV Player cuts out during Brazil v Croatia World Cup match
Users vented their frustration on social media
Following months of anticipation, the World Cup finally kicked off in Brazil last night – but fans watching the game on ITV Player were left sorely disappointed.
LIVE: The latest news on Day 2, including Cameroon v Mexico, Spain v Netherlands and Chile v Australia
The online viewing service was hit by problems during the opening match, meaning frustrated users missed key moments in the game.
Earlier in the evening the ITV Player Twitter account had posted tweets urging people to tune in to the clash between five-time victors Brazil and Croatia.
But just an hour later it tweeted: “We're seeing unprecedented numbers of users during the game. We apologise for any inconvenience, we're working hard to resume normal service.”
It added: “We're so sorry for the disruption tonight. It wasn't planned and we know it came at a crucial time during the match. Apologies again.”
Angry users took to social media to vent their exasperation at being unable to witness the action which saw Brazil win 3-1.
so @itvplayer didn't think loads of people would watch the World Cup opener...hence it's down. iPlayer doesn't do this— Darren J (@teessidedazza) June 12, 2014
ITV Player crashing due to "unprecedented" traffic is becoming as much a World Cup tradition as England losing on penalties.; Jake Kanter (@Jake_Kanter) June 13, 2014
ITV Player getting its defence in first for any World Cup bandwidth issues. And not a single pre-roll served. pic.twitter.com/Hm3YcIxEdm; Robert Andrews (@RobertAndrews) June 12, 2014
ITV player!!!! Maintenence problems. In the middle of a world cup game. Sort it out @ITV you joke of a channel; Jon Somers (@jon_somers) June 12, 2014
The broadcaster was also beleaguered with criticism during the 2010 World Cup in South Africa when more than a million viewers missed Steven Gerrard’s opening goal against the USA, after the channel switched to an advert followed by a blank screen.
An ITV spokeswoman said: “Due to unprecedented numbers of users during this game we are currently experiencing some technical problems with our live coverage via ITV Player on PC/Mac. We are working to resolve the issue as soon as possible and apologise for any inconvenience caused.”
Broadcaster unveils Christmas scheduleTV
Jeff Fletcher found fame in 1990s
'At times I thought he was me'film
Review: One Direction, Fourmusic
Review: The World of Ice and Firebooks
Arts & Ents blogs
- 1 Tamir Rice: 12-year-old boy playing with fake gun dies after being shot by Ohio police
- 2 To help fuel their propaganda machine against the poor, our government has now decided to redefine the word 'welfare'
- 3 Bill Cosby: Isn’t it obvious why his accusers have stayed silent up until now?
- 4 Halle Berry takes ex-boyfriend Gabriel Aubry to court for allegedly trying to make daughter look less African-American
- 5 Isis propaganda image showing 'abuse of Muslim woman by soldiers' is actually taken from Hungarian porn film
Black Mirror Christmas special: Jon Hamm episode will see people 'blocked' in real life
True Detective series 2: Rachel McAdams cast in female lead as 'no-nonsense' detective
Zoella: YouTube sensation Zoe Sugg's debut novel expected to become overnight bestseller
Naked free runner captured in breathtaking photographs above London's streets
Posh People: Inside Tatler, BBC2 - TV review: Fundamentally not just about posh people
Rochester by-election: Ukip gains second MP as Tory defector Mark Reckless holds seat
'Beast of Bolsover' Dennis Skinner takes Ukip MP Mark Reckless to task moments after he is sworn in
Rochester by-election: Labour MP Emily Thornberry resigns after posting white van and England flags tweet
The young are the new poor: Sharp increase in number of under-25s living in poverty, while over-65s are better off than ever
Revealed: How the world gets rich – from privatising British public services
Exclusive: UK approved £7m Israeli arms sales in six months before Gaza conflict