ITV Player cuts out during Brazil v Croatia World Cup match
Users vented their frustration on social media
Following months of anticipation, the World Cup finally kicked off in Brazil last night – but fans watching the game on ITV Player were left sorely disappointed.
LIVE: The latest news on Day 2, including Cameroon v Mexico, Spain v Netherlands and Chile v Australia
The online viewing service was hit by problems during the opening match, meaning frustrated users missed key moments in the game.
Earlier in the evening the ITV Player Twitter account had posted tweets urging people to tune in to the clash between five-time victors Brazil and Croatia.
But just an hour later it tweeted: “We're seeing unprecedented numbers of users during the game. We apologise for any inconvenience, we're working hard to resume normal service.”
It added: “We're so sorry for the disruption tonight. It wasn't planned and we know it came at a crucial time during the match. Apologies again.”
Angry users took to social media to vent their exasperation at being unable to witness the action which saw Brazil win 3-1.
so @itvplayer didn't think loads of people would watch the World Cup opener...hence it's down. iPlayer doesn't do this— Darren J (@teessidedazza) June 12, 2014
ITV Player crashing due to "unprecedented" traffic is becoming as much a World Cup tradition as England losing on penalties.; Jake Kanter (@Jake_Kanter) June 13, 2014
ITV Player getting its defence in first for any World Cup bandwidth issues. And not a single pre-roll served. pic.twitter.com/Hm3YcIxEdm; Robert Andrews (@RobertAndrews) June 12, 2014
ITV player!!!! Maintenence problems. In the middle of a world cup game. Sort it out @ITV you joke of a channel; Jon Somers (@jon_somers) June 12, 2014
The broadcaster was also beleaguered with criticism during the 2010 World Cup in South Africa when more than a million viewers missed Steven Gerrard’s opening goal against the USA, after the channel switched to an advert followed by a blank screen.
An ITV spokeswoman said: “Due to unprecedented numbers of users during this game we are currently experiencing some technical problems with our live coverage via ITV Player on PC/Mac. We are working to resolve the issue as soon as possible and apologise for any inconvenience caused.”
BBC Trust agrees to axe channel from TV in favour of digital moveTV
Final Top Gear reviewTV
FestivalsFive ways to avoid the portable toilets
Jurassic WorldThe results are completely brilliant
Arts & Ents blogs
- 1 Tunisia hotel attack: Locals form 'human shield' to protect hotel from gunman Seifeddine Rezgui
- 2 Iain Duncan Smith's expenses credit card is suspended after he runs up £1,000 debt to taxpayer
- 3 German ethics council calls for incest between siblings to be legalised by Government
- 4 French woman dies in freak bungee jumping accident
- 5 Jennifer Garner and Ben Affleck to divorce and end their 10-year marriage
Top Gear: Former co-host James May to present new BBC2 car show
The Rolling Stones announce biggest ever touring rock exhibition with Saatchi Gallery
Glastonbury 2015: The best bits you missed from Lionel Richie and the Dalai Lama to The Libertines' secret set
Glastonbury 2015: The picture of a man crowd surfing in a wheelchair is brilliant, but it wasn't taken at Glastonbury
Fifty Shades of Grey author EL James' Twitter Q&A didn't exactly go as planned
The moment a Queen's Guard soldier lost it and drew his gun at annoying tourist
Greece crisis: IMF was pushed around by Angela Merkel and Nicholas Sarkozy – and now it is being humiliated
Greece crisis: The wider lesson is that it’s time to abandon this failed experiment in currencies
'I wish the BBC would stop calling it Islamic State' – David Cameron unleashes frustration at broadcaster
Pentagon accuses Russia of 'playing with fire' over nuclear threats towards Nato
They are neither a 'state' nor 'Islamic': Why we shouldn't call them Isis, Isil or IS