Katy Guest is the literary editor of the Independent on Sunday
When an abject apology is not enough: Bad service won’t improve unless complainers keep up the pressure
01 June 2014 12:00 AM
Rudeness is never justified. Icy composure unnerves customer services staff far more
25 May 2014 12:00 AM
18 May 2014 12:00 AM
11 May 2014 12:00 AM
03 May 2014 07:20 PM
Last weekend, my niece and nephew told me 'pink is for girls and blue is for boys'. They’re two
27 April 2014 12:00 AM
20 April 2014 12:01 AM
I thought that I remembered every tiny detail about anybody who ever tormented me at school, until one of them popped up online recently, still banging on about my wrong accent and my stupid hair. She’d seen me on the BBC, she said, and I hadn’t changed a bit since she first took against me in Year 10. I was surprised. I’ve not only changed my hair colour and aged 25 years, but I no longer hide in corners reading books to escape. Instead, I talk about books on national television. This person, on the other hand, appeared not to have moved on at all. I am not sorry to say that I couldn’t remember a thing about her.
20 April 2014 12:00 AM
Matt Cain, formerly of Channel 4, talks novels, Nanas and Nelly the cat
16 April 2014 12:33 PM
Emma Donoghue’s eighth novel is her first since Room (2010), which was inspired by the Joseph Fritzl case and propelled her to global bestseller status from the ranks of the excellent-but-underappreciated historical novelists. Like Room, this novel is also based on a real life crime, but a very different one. Set in 1876 San Francisco, a city sweltering under a heatwave, a smallpox epidemic and festering racism and fear, it begins somewhat daringly with the murder of its best character.
13 April 2014 12:00 AM
Being white or male is itself a privilege - and if you didn't realise that, it's probably about time you did
The secret report that helps Israelis to hide facts
A day in the life of Vladimir Putin: The dictator in his labyrinth
Were 'Poor Doors' added to mixed developments so wealthy residents don't have to go in alongside social housing tenants?
Arizona execution lasts two hours as killer Joseph Wood left 'snorting and gasping' for air
A new Russian revolution: The cracks are starting to appear in Putin’s Kremlin power bloc
Opponents of Israel's military operation in Gaza are the real enemies of Middle Eastern peace
- 1 Secret Cinema: Why were Back to the Future screenings cancelled?
- 2 Christians: The world's most persecuted people
- 3 The secret report that helps Israelis to hide facts
- 4 Danish TV reporter is all business up top, all party down below
- 5 Ross Burden dead: MasterChef and Ready Steady Cook star, dies aged 45