Katy Guest

Katy Guest is the literary editor of the Independent on Sunday

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The Joseph Rowntree Foundation found that younger generations do not view a landline as essential

The landline is dead. Long live good manners

The ring of a telephone is intrusive and demanding, screaming 'Answer me! Now!'

Sorry, but we shouldn't apologise to a bully

Government response is to ask Amazon ever so nicely if it will please stump up some taxes
The summer solstice is celebrated every year in June 21 in the northern hemisphere

Thanks to the Government and Roy Hodgson, Summer as we know it might already be over

With 30,000 unprocessed passports and England out of the World Cup, it may as well be Autumn

Section 78 of the 1970 Act - the part that requires businesses to publish data about the pay of the men and women they employ - is still not being enforced

Don't grin and bear it, girls!

After 44 years it's time for the 1970 Equal Pay Act to be enacted properly

The new flagship Foyles bookshop

Let's hear it for bookshops

To some Foyles' new flagship store 'is our La Scala, our Versailles … our stately pleasure-dome'

The Unwitting By Ellen Feldman; book review

The New York novelist Ellen Feldman has carved out a bit of a niche for herself as a compelling writer of the uglier chapters of America’s history. 2011’s Next to Love (from the hypothesis that “war … next to love, has most captured the world’s imagination”) followed a group of young men and women through the Second World War to their gradual disappointments in the 1950s and ’60s. Her Orange-shortlisted 2009 novel, Scottsboro, took on the controversial story of “the Scottsboro boys” – the nine black teenagers framed for a rape in Alabama in the 1930s.

Pictures of dangerous drivers taken by Traffic Droid, a star of Channel 4’s show, have resulted in prosecutions

When an abject apology is not enough: Bad service won’t improve unless complainers keep up the pressure

Rudeness is never justified. Icy composure unnerves customer services staff far more

Richard Scudamore handled the publication of his emails badly and should have issued an immediate, fulsome apology

It's a thin line between 'normal' and 'eurrghh'

Poor smirking Tony Abbott. He's just a radio man adrift in a YouTube world

Gosh, the tosh that's spoken by the posh

The lower classes have no morals because their schools don't have time to teach them
Helen Fielding signs copies of her latest Bridget Jones novel at Foyles in central London

What about the hard-working singles?

If you don't live with a partner and kids then your government does not want to know
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Day In a Page

Wilko Johnson, now the bad news: musician splits with manager after police investigate assault claims

Wilko Johnson, now the bad news

Former Dr Feelgood splits with manager after police investigate assault claims
Mark Udall: The Democrat Senator with a fight on his hands ahead of the US midterm elections

Mark Udall: The Democrat Senator with a fight on his hands

The Senator for Colorado is for gay rights, for abortion rights – and in the Republicans’ sights as they threaten to take control of the Senate next month
New discoveries show more contact between far-flung prehistoric humans than had been thought

New discoveries show more contact between far-flung prehistoric humans than had been thought

Evidence found of contact between Easter Islanders and South America
Cerys Matthews reveals how her uncle taped 150 interviews for a biography of Dylan Thomas

Cerys Matthews on Dylan Thomas

The singer reveals how her uncle taped 150 interviews for a biography of the famous Welsh poet
DIY is not fun and we've finally realised this as a nation

Homebase closures: 'DIY is not fun'

Homebase has announced the closure of one in four of its stores. Nick Harding, who never did know his awl from his elbow, is glad to see the back of DIY
The Battle of the Five Armies: Air New Zealand releases new Hobbit-inspired in-flight video

Air New Zealand's wizard in-flight video

The airline has released a new Hobbit-inspired clip dubbed "The most epic safety video ever made"
Pumpkin spice is the flavour of the month - but can you stomach the sweetness?

Pumpkin spice is the flavour of the month

The combination of cinnamon, clove, nutmeg (and no actual pumpkin), now flavours everything from lattes to cream cheese in the US
11 best sonic skincare brushes

11 best sonic skincare brushes

Forget the flannel - take skincare to the next level by using your favourite cleanser with a sonic facial brush
Paul Scholes column: I'm not worried about Manchester United's defence - Chelsea test can be the making of Phil Jones and Marcos Rojo

Paul Scholes column

I'm not worried about Manchester United's defence - Chelsea test can be the making of Jones and Rojo
Frank Warren: Boxing has its problems but in all my time I've never seen a crooked fight

Frank Warren: Boxing has its problems but in all my time I've never seen a crooked fight

While other sports are stalked by corruption, we are an easy target for the critics
Jamie Roberts exclusive interview: 'I'm a man of my word – I'll stay in Paris'

Jamie Roberts: 'I'm a man of my word – I'll stay in Paris'

Wales centre says he’s not coming home but is looking to establish himself at Racing Métro
How could three tourists have been battered within an inch of their lives by a burglar in a plush London hotel?

A crime that reveals London's dark heart

How could three tourists have been battered within an inch of their lives by a burglar in a plush London hotel?
Meet 'Porridge' and 'Vampire': Chinese state TV is offering advice for citizens picking a Western moniker

Lost in translation: Western monikers

Chinese state TV is offering advice for citizens picking a Western moniker. Simon Usborne, who met a 'Porridge' and a 'Vampire' while in China, can see the problem
Handy hacks that make life easier: New book reveals how to rid your inbox of spam, protect your passwords and amplify your iPhone

Handy hacks that make life easier

New book reveals how to rid your email inbox of spam, protect your passwords and amplify your iPhone with a loo-roll
KidZania lets children try their hands at being a firefighter, doctor or factory worker for the day

KidZania: It's a small world

The new 'educational entertainment experience' in London's Shepherd's Bush will allow children to try out the jobs that are usually undertaken by adults, including firefighter, doctor or factory worker