Twitter clams up in the face of NBC 'complaint' farce

 

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The Independent Online

For a company whose very raison d'etre is communication, Twitter had seemed remarkably reluctant to talk. Even now that my account has been re-activated, all I got was a four-sentence email from Twitter's "Trust and Safety" department telling me the initial complaint had been retracted.

I had been trying, for 24 hours, to speak with an employee about their decision to suspend my account. But at that time while the storm of publicity was at its height, they simply wouldn't return emails or calls.

I'd still like to ask how exactly I was supposed to have broken their "privacy policy." Not least because that policy states that: "If information was previously posted or displayed elsewhere on the internet prior to being put on Twitter, it is not a violation."

The email address of Mr Gary Zenkel, the NBC executive at the heart of this bizarre affair, was posted on a blog established in 2011, by a campaigning organisation urging supporters to "boycott NBC". I found it there, prior to sending out Friday's supposedly-offending Tweet.

I'd also like to ask how Twitter responds to widespread allegations that its decision to suspend my account was improperly influenced by its relationship with a commercial partner. The firm has, after all, been running a cross-promotion with NBC throughout the Summer Olympics.

Twitter still haven't fully clarified what happened, which is when we can really start to put this behind us. In the internet era, after all, people have short attention spans.

It will be soon forgotten.

In the time it took to write this article, I have received some 200 emails, from either supportive members of the public, or media wanting to discuss the case with me.

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