Terence Blacker: Civility breaks out on the train

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The Independent Online

There was a person under the train – again. Hundreds waited at Liverpool Street station, experiencing that inner tug-of-war between sympathy for the private tragedy and exasperation at the public chaos. After two hours, we were directed to a platform. There were scenes of undignified confusion as passengers tried to board a train that was as quickly packed as any Tube train during rush hour – only this journey would, for some of us, be well over three hours. After another long delay, the train heaved its way slowly out of the station. An hour later, it stopped. There was a broken-down train in front of us.

It is an everyday story of modern life – genuinely, if you happen to use Greater Anglia trains where, even when people are not throwing themselves in front of trains, there are regular problems of signalling, staff absences, unpredictable delays caused by freight trains, leaves on the line, and so on.

What is interesting, and less predictable, is the public reaction to inconvenience and frustration. It has become more grown-up. There is less of the clenched rage, the defeatist moaning, than, say, a year ago. It has become noticeable in the past few months that people are more prepared to chat to one another, to let down their personal barriers at times of stress.

Although the Olympic summer seems an age away, its subtle effects live on. Good humour, politeness, decency and individuality were the national characteristics on display – or at least, that was the marketing message broadcast to the world – and, as if by magic, those qualities seem to have hung around. The whinge-and-blame culture has not gone, but the significant boost to our national identity provided by a successful Olympics has lifted some of the grumpiness and largely unexpressed rage which was such a depressing part of our national life. It may or may not be true that, as claimed earlier in the week, Britain now leads the world in "soft power", the international influence of our culture and values, but at home the difference in confidence is noticeable.