Demon remonstrations

Many Demon Internet subscribers will put Demon's constantly engaged "help" number at the top of their complaints list. This was brought out well in the spoof press release quoted by Andrew North in "Group Therapy" (16 December). When Demon's marketing man, James Gardiner, responded (e- mail, 23 December), he conspicuously avoided a reply to this complaint.

With all its technical know-how and its dedicated desire to serve, it's surprising that Demon has not installed some sort of automatic telephone- response system that would give troubled callers at least a little reassurance (eg "you're number three in a queue") instead of an engaged signal which gives the impression that the telephone is permanently off the hookn

Brian Read

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