Monday 27 January 1997
On the subject of Demon Internet and the constantly engaged helpline number, Brian Read (e-mail, 6 January) suggests some sort of automatic telephone-response system that would give troubled callers at least a little reassurance (eg you're number three in a queue) instead of an engaged signal.
I am a satisfied Demon user and am very much against this idea. If its phones are answered, problems are resolved quickly by efficient staff. I have no wish to be "auto-responded" and queued (and probably be infuriated by taped music). Calls to London are EXPENSIVE!
Demon has provided me with much free help by e-mail - it's only if nothing else works that a telephone call is necessary.
Brian Read's suggestion that Demon should install an automated telephone- response system that lets callers know they are in a queue is no answer to helplines that are constantly engaged. All it does is add to the phone bill while doing nothing to reduce your blood pressure. He should dump Demon and find another ISP that delivers a proper helpline service. I dumped Pipex Dial after a trial period in which it failed to respond to my pleas for help, and switched to Netcomplete, which has the best and most helpful helpline I have ever encountered. Calls are always answered promptly and it is open round the clock.
Readers are invited to send e-mail to
"for e-mail column" in the subject field.
As Voltaire once said, “Ice cream is exquisite. What a pity it isn’t illegal”
Life & Style blogs
Movie pirate given almost 3 years in prison for filming Fast & Furious 6 in back of cinema
What is ALS and the Ice Bucket Challenge?
Mother fed her daughter tapeworms to make her skinny for beauty pageant
Doctors tell Treasury of their anger at rejection of pay reviews
Exclusive: Tickets for Victoria’s Secret Fashion Show in London are not on ‘sale’
Richard Dawkins on babies with Down Syndrome: 'Abort it and try again – it would be immoral to bring it into the world'
Scottish independence: English people overwhelmingly want Scotland to stay in the UK
Isis threat: Cameron wants an alliance with Iran
Michael Brown shooting: Chaos erupts on the streets of Ferguson after autopsy shows teenager was shot six times – twice in the head
Disgusting, frustrating, but intriguing: how the country really feels about its politicians
Bin bag full of cats' heads discovered near Manchester's Curry Mile
- 1 Mother fed her daughter tapeworms to make her skinny for beauty pageant
- 2 Richard Dawkins on babies with Down Syndrome: 'Abort it and try again – it would be immoral to bring it into the world'
- 3 Crystal Palace next manager latest: Palace consider Ally McCoist - EXCLUSIVE
- 4 ALS ice bucket challenge co-founder Corey Griffin drowns, aged 27
- 5 Tim Sherwood column: 'It started as a three-horse race but turned into the Grand National'
£50000 - £60000 per annum: Harrington Starr: Network Engineer - CCNP, Hedge Fu...
£60000 - £70000 per annum: Harrington Starr: Senior Network Engineer-CCIE, Mul...
£30000 - £50000 per annum: Harrington Starr: Network Infrastructure Engineer (...
£35000 - £45000 per annum: Harrington Starr: Network Engineer (CCNP, BGP, Mult...