Emotional e-mail

The Samaritans have formally launched e-mail access to their emotional counselling service. Callers can communicate by writing to jo@samaritans.org. "Jo" replies every day. Alternatively, if callers wish to maintain their anonymity, they can write to samaritans@anon.penet.fi and all references to their name are deleted before the message is transmitted. The charity has been running a pilot scheme which, despite no advertising (except via theInternet), generated 526 contacts in six months.