Google to restore all Gmail accounts after bug
Google said Monday it expected to restore all Gmail accounts after a bug in a storage software update wiped out the email messages of a small number of users of the free Internet service.
"The good news is that email was never lost and we've restored access for many of those affected," Google engineering vice president Ben Treynor said in a blog post.
"Though it may take longer than we originally expected, we're making good progress and things should be back to normal for everyone soon."
Google said it expected to fully restore the Gmail accounts of users who saw their emails deleted from their inboxes over the weekend.
"To protect your information from these unusual bugs, we also back it up to tape," Treynor explained. "Since the tapes are offline, they're protected."
However, because the back-up messages are stored on tape, it takes longer to get them back into people's Gmail accounts, he added.
Google has meanwhile stopped installing the troublesome storage software update and reverted to the previous version, Treynor said.
Google said that 0.02 percent of the users of the free Web-based email service had been affected by the problem, fewer than previously reported.
Google does not release official figures for the total number of Gmail users but they are estimated to number around 200 million.
Gmail disruptions, while rare, are seen by some industry analysts as a setback to the Mountain View, California-based Google's efforts to promote email and other Web-based services to businesses.
Life & Style blogs
Plus lateral thinking and living on London's waterways
Other popular areas include Didsbury, Clifton in Bristol, central Cambridge and West Bridgford
Doctors are allowed to have personal beliefs, just as long as these beliefs do not interfere with th...
- 1 'Sickening, deluded and unforgivable': Bloody attack brings terror to capital’s streets
- 2 Mothers' diets may harm IQs in two-thirds of babies
- 3 Gay couple beaten in park urge MPs to moderate language on gay marriage
- 4 After woman sells virginity for $780,000, here are the results of our prostitution survey
- 5 Far-right French historian, 78-year-old Dominique Venner, commits suicide in Notre Dame in protest against gay marriage
BMF is the UK’s biggest and best loved outdoor fitness classes
Find out what The Independent's resident travel expert has to say about one of the most beautiful small cities in the world
Win anything from gadgets to five-star holidays on our competitions and offers page.