Computer stores over-charging and failing to deliver on repairs

Which? found 'huge differences in quality, aptitude and pricing' depending on the retailer

People placing their trust in high street shops to fix their computers are being ripped off - in some cases charged up to three times what they should be, according to an investigation by Which?

The findings, being released today show that not a single retailer successfully fixed all of the laptops taken into their branches. Overall, less than half [40 per cent] were repaired properly.

The consumer watchdog installed a simple software fault onto 30 computers, which meant they would not start, and took them to some of Britain’s biggest retailers to get them repaired.

The investigation looked at the in-house repair departments of six different branches of The Carphone Warehouse, Currys, PC World, Apple stores, and independent retailers.

It found “huge differences in quality, aptitude and pricing – from failing to diagnose the fault to fitting unnecessary parts, and charging between nothing and almost £170 to address the same issue,” according to Which?

In five cases, investigators were charged more than £100 for a repair that should have cost less than £50. And in one case they were charged nearly £170. In seven cases, people had to buy new hard disk drives which were not needed, and one lost all of their data. And in nine cases the repairers failed to fix the laptops altogether despite Which?’s test laboratory being able to repair them in minutes.

“It’s shocking that major high street retailers are failing consumers when faced with such basic repair issues and are charging people through the nose in the process,” said Richard Headland, editor, Which? “We want to see improved staff training and repair procedures as well as fair and consistent pricing so people can be confident in the services they receive,” he added.

The latest investigation comes after one done in 2012, which had similar results. Yet instead of the “significant improvement” hoped for, the new findings show the “PC repair business still often fails to deliver on its promise,” according to the consumer organisation.

People should be wary of handing over their computer before getting a detailed quote, and making sure they know what will happen to their data. They should also consider whether it is even worth paying for it to be repaired, with new laptops costing around £400, advises Which?

Sport
David Moyes and Louis van Gaal
football
Sport
New Zealand fly-half Aaron Cruden pictured in The Zookeeper's Son on a late-night drinking session
rugby
News
Liam Payne has attacked the media for reporting his tweet of support to Willie Robertson and the subsequent backlash from fans
peopleBut One Direction star insists he is not homophobic
Arts and Entertainment
A bit rich: Maggie Smith in Downton Abbey
tvSeries 5 opening episode attracts lowest ratings since drama began
PROMOTED VIDEO
Life and Style
ebooksA superb mix of recipes serving up the freshest of local produce in a delicious range of styles
Life and Style
ebooksFrom the lifespan of a slug to the distance to the Sun: answers to 500 questions from readers
News
Jacqueline Bisset has claimed that young women today are obsessed with being 'hot', rather than 'charming', 'romantic' or 'beautiful'
people
Sport
Greg Dyke insists he will not resign as Football Association chairman after receiving a watch worth more than £16,000 but has called for an end to the culture of gifts being given to football officials
football
Life and Style
A new app has been launched that enables people to have a cuddle from a stranger
techNew app offers 'PG alternative' to dating services like Tinder
News
people
Arts and Entertainment
Jake Quickenden sings his heart out in his second audition
tvX Factor: How did the Jakes - and Charlie Martinez - fare?
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    Web Application Support Manager

    £60000 Per Annum: Clearwater People Solutions Ltd: Our client based in Reigate...

    C# asp.net Developer - West Sussex - permanent - £40k - £50k

    £40000 - £50000 Per Annum + excellent benefits package: Clearwater People Solu...

    SQL Report Analyst (SSRS, CA, SQL 2012)

    £30000 - £38500 Per Annum + 25 days holiday, pension, subsidised restaurant: C...

    Project Manager (infrastructure, upgrades, rollouts)

    £38000 - £45000 Per Annum + excellent benefits package: Clearwater People Solu...

    Day In a Page

    A roller-coaster tale from the 'voice of a generation'

    Not That Kind of Girl:

    A roller-coaster tale from 'voice of a generation' Lena Dunham
    London is not bedlam or a cradle of vice. In fact it, as much as anywhere, deserves independence

    London is not bedlam or a cradle of vice

    In fact it, as much as anywhere, deserves independence
    Vivienne Westwood 'didn’t want' relationship with Malcolm McLaren

    Vivienne Westwood 'didn’t want' relationship with McLaren

    Designer 'felt pressured' into going out with Sex Pistols manager
    Jourdan Dunn: Model mother

    Model mother

    Jordan Dunn became one of the best-paid models in the world
    Apple still coolest brand – despite U2 PR disaster

    Apple still the coolest brand

    Despite PR disaster of free U2 album
    Scottish referendum: The Yes vote was the love that dared speak its name, but it was not to be

    Despite the result, this is the end of the status quo

    Boyd Tonkin on the fall-out from the Scottish referendum
    Manolo Blahnik: The high priest of heels talks flats, Englishness, and why he loves Mary Beard

    Manolo Blahnik: Flats, Englishness, and Mary Beard

    The shoe designer who has been dubbed 'the patron saint of the stiletto'
    The Beatles biographer reveals exclusive original manuscripts of some of the best pop songs ever written

    Scrambled eggs and LSD

    Behind The Beatles' lyrics - thanks to Hunter Davis's original manuscript copies
    'Normcore' fashion: Blending in is the new standing out in latest catwalk non-trend

    'Normcore': Blending in is the new standing out

    Just when fashion was in grave danger of running out of trends, it only went and invented the non-trend. Rebecca Gonsalves investigates
    Dance’s new leading ladies fight back: How female vocalists are now writing their own hits

    New leading ladies of dance fight back

    How female vocalists are now writing their own hits
    Mystery of the Ground Zero wedding photo

    A shot in the dark

    Mystery of the wedding photo from Ground Zero
    His life, the universe and everything

    His life, the universe and everything

    New biography sheds light on comic genius of Douglas Adams
    Save us from small screen superheroes

    Save us from small screen superheroes

    Shows like Agents of S.H.I.E.L.D are little more than marketing tools
    Reach for the skies

    Reach for the skies

    From pools to football pitches, rooftop living is looking up
    These are the 12 best hotel spas in the UK

    12 best hotel spas in the UK

    Some hotels go all out on facilities; others stand out for the sheer quality of treatments