Google Helpouts: a live video tutorial service to connect experts with amateurs

From learning an instrument to fixing a faulty computer, experts are
available to offer help via video chat

Google has today announced the launch of Helpouts, a live internet video service that aims to “help people help each other”.

We already knew that Google was testing Helpouts, and now they’ve rolled out the platform. In a sense, Helpouts takes the Google search one step further – instead of googling a query and taking advice from a faceless blog poster, users can now get help on almost anything from an expert over video chat.

Tutorials are available in a number of different categories, such as health, fashion and beauty, art and music, cooking and more. For example, for somebody interested in perfecting their Shakespearean acting skills, there’s “Acting Shakespeare”. And if that interest is in chocolate confectionery, then the Savour Chocolate and Patisserie School are available to help.

Some help is free while the rest comes at a cost, and users can choose whether to connect instantly or to book a slot for later. It is also possible to choose who to receive the help from based on their prior experience and qualifications.

Google are set to monetise the service by taking 20 per cent of the fee that users pay for the tutorials. They will, however, waive the fee for services provided in the health category.

It remains to be seen how many big firms will take advantage of Helpouts. That being said, a number of firms including Weight Watchers and Rosetta Stone have already started to use the service.

“Today is just the beginning,” said Udi Manber, vice president of engineering at Google. “We’re starting small and in a few categories. The number of people giving help on Helpouts and the type of help available will grow over time. Helpouts may not be suitable for every occasion, and it will take time to get used to interactions via real time video. We hope that the efficiency, convenience and global reach of Helpouts will make people’s lives easier in the long term.”  

Life and Style
ebookNow available in paperback
ebooks
ebookA delicious collection of 50 meaty main courses
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    Recruitment Genius: Lead Developer - ASP.Net / C# / MVC / JavaScript / HTML5

    £55000 - £65000 per annum: Recruitment Genius: Our client is looking for a Lea...

    Recruitment Genius: IT Support Engineer

    £45000 - £48000 per annum: Recruitment Genius: An IT Support Engineer is requi...

    Recruitment Genius: Junior Web Designer

    £18000 - £20000 per annum: Recruitment Genius: This is a fantastic opportunity...

    Recruitment Genius: 1st / 2nd Line IT Support Technician

    £20000 - £25000 per annum: Recruitment Genius: They are a small IT consultancy...

    Day In a Page

    On your feet! Spending at least two hours a day standing reduces the risk of heart attacks, cancer and diabetes, according to new research

    On your feet!

    Spending half the day standing 'reduces risk of heart attacks and cancer'
    Liverpool close in on Milner signing

    Liverpool close in on Milner signing

    Reds baulk at Christian Benteke £32.5m release clause
    With scores of surgeries closing, what hope is there for the David Cameron's promise of 5,000 more GPs and a 24/7 NHS?

    The big NHS question

    Why are there so few new GPs when so many want to study medicine?
    Big knickers are back: Thongs ain't what they used to be

    Thongs ain't what they used to be

    Big knickers are back
    Thurston Moore interview

    Thurston Moore interview

    On living in London, Sonic Youth and musical memoirs
    In full bloom

    In full bloom

    Floral print womenswear
    From leading man to Elephant Man, Bradley Cooper is terrific

    From leading man to Elephant Man

    Bradley Cooper is terrific
    In this the person to restore our trust in the banks?

    In this the person to restore our trust in the banks?

    Dame Colette Bowe - interview
    When do the creative juices dry up?

    When do the creative juices dry up?

    David Lodge thinks he knows
    The 'Cher moment' happening across fashion just now

    Fashion's Cher moment

    Ageing beauty will always be more classy than all that booty
    Thousands of teenage girls enduring debilitating illnesses after routine school cancer vaccination

    Health fears over school cancer jab

    Shock new Freedom of Information figures show how thousands of girls have suffered serious symptoms after routine HPV injection
    Fifa President Sepp Blatter warns his opponents: 'I forgive everyone, but I don't forget'

    'I forgive everyone, but I don't forget'

    Fifa president Sepp Blatter issues defiant warning to opponents
    Extreme summer temperatures will soon cause deaths of up to 1,700 more Britons a year, says government report

    Weather warning

    Extreme summer temperatures will soon cause deaths of up to 1,700 more Britons a year, says government report
    LSD: Speaking to volunteer users of the drug as trials get underway to see if it cures depression and addiction

    High hopes for LSD

    Meet the volunteer users helping to see if it cures depression and addiction
    German soldier who died fighting for UK in Battle of Waterloo should be removed from museum display and given dignified funeral, say historians

    Saving Private Brandt

    A Belgian museum's display of the skeleton of a soldier killed at Waterloo prompts calls for him to be given a dignified funeral