Google Helpouts: a live video tutorial service to connect experts with amateurs

From learning an instrument to fixing a faulty computer, experts are
available to offer help via video chat

Google has today announced the launch of Helpouts, a live internet video service that aims to “help people help each other”.

We already knew that Google was testing Helpouts, and now they’ve rolled out the platform. In a sense, Helpouts takes the Google search one step further – instead of googling a query and taking advice from a faceless blog poster, users can now get help on almost anything from an expert over video chat.

Tutorials are available in a number of different categories, such as health, fashion and beauty, art and music, cooking and more. For example, for somebody interested in perfecting their Shakespearean acting skills, there’s “Acting Shakespeare”. And if that interest is in chocolate confectionery, then the Savour Chocolate and Patisserie School are available to help.

Some help is free while the rest comes at a cost, and users can choose whether to connect instantly or to book a slot for later. It is also possible to choose who to receive the help from based on their prior experience and qualifications.

Google are set to monetise the service by taking 20 per cent of the fee that users pay for the tutorials. They will, however, waive the fee for services provided in the health category.

It remains to be seen how many big firms will take advantage of Helpouts. That being said, a number of firms including Weight Watchers and Rosetta Stone have already started to use the service.

“Today is just the beginning,” said Udi Manber, vice president of engineering at Google. “We’re starting small and in a few categories. The number of people giving help on Helpouts and the type of help available will grow over time. Helpouts may not be suitable for every occasion, and it will take time to get used to interactions via real time video. We hope that the efficiency, convenience and global reach of Helpouts will make people’s lives easier in the long term.”  

Life and Style
ebookNow available in paperback
ebooks
ebookA delicious collection of 50 meaty main courses
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    SThree: Trainee Recruitment Consultant

    £18000 - £23000 per annum + Uncapped Commission: SThree: As a Trainee Recruitm...

    SThree: Trainee Recruitment Consultant

    £18000 - £23000 per annum + Uncapped Commission: SThree: As a Trainee Recruitm...

    SThree: Trainee Recruitment Consultant

    £18000 - £23000 per annum + Uncapped Commission: SThree: As a Trainee Recruitm...

    Recruitment Genius: Office Administrator

    £14000 - £18000 per annum: Recruitment Genius: An Office Administrator is requ...

    Day In a Page

    Isis in Syria: Influential tribal leaders hold secret talks with Western powers and Gulf states over possibility of mobilising against militants

    Tribal gathering

    Influential clans in Syria have held secret talks with Western powers and Gulf states over the possibility of mobilising against Isis. But they are determined not to be pitted against each other
    Gaza, a year on from Operation Protective Edge: A growing population and a compromised and depleted aquifer leaves water in scarce supply for Palestinians

    Gaza, a year on from Operation Protective Edge

    A growing population and a compromised and depleted aquifer leaves water in scarce supply for Palestinians
    Dozens of politicians, bureaucrats and businessmen linked to Indian bribery scandal die mysteriously

    Illnesses, car crashes and suicides

    Dozens of politicians, bureaucrats and businessmen linked to Indian bribery scandal die mysteriously
    10 best trays

    Get carried away with 10 best trays

    Serve with ceremony on a tray chic carrier
    Greece debt crisis: EU 'family' needs to forgive rather than punish an impoverished state

    EU 'family' needs to forgive rather than punish an impoverished state

    An outbreak of malaria in Greece four years ago helps us understand the crisis, says Robert Fisk
    Gaza, a year on from Operation Protective Edge: The traumatised kibbutz on Israel's front line, still recovering from last summer's war with Hamas

    Gaza, a year on from Operation Protective Edge

    The traumatised kibbutz on Israel's front line, still recovering from last summer's war with Hamas
    How to survive electrical storms: What are the chances of being hit by lightning?

    Heavy weather

    What are the chances of being hit by lightning?
    World Bodypainting Festival 2015: Bizarre and brilliant photos celebrate 'the body as art'

    World Bodypainting Festival 2015

    Bizarre and brilliant photos celebrate 'the body as art'
    alt-j: A private jet, a Mercury Prize and Latitude headliners

    Don't call us nerds

    Craig Mclean meets alt-j - the math-folk act who are flying high
    How to find gold: The Californian badlands, digging out crevasses and sifting sludge

    How to find gold

    Steve Boggan finds himself in the Californian badlands, digging out crevasses and sifting sludge
    Singing accents: From Herman's Hermits and David Bowie to Alesha Dixon

    Not born in the USA

    Lay off Alesha Dixon: songs sound better in US accents, even our national anthem
    10 best balsamic vinegars

    10 best balsamic vinegars

    Drizzle it over salad, enjoy it with ciabatta, marinate vegetables, or use it to add depth to a sauce - this versatile staple is a cook's best friend
    Wimbledon 2015: Brief glimpses of the old Venus but Williams sisters' epic wars belong to history

    Brief glimpses of the old Venus but Williams sisters' epic wars belong to history

    Serena dispatched her elder sister 6-4, 6-3 in eight minutes more than an hour
    Greece says 'No': A night of huge celebrations in Athens as voters decisively back Tsipras and his anti-austerity stance in historic referendum

    Greece referendum

    Greeks say 'No' to austerity and plunge Europe into crisis
    Ten years after the 7/7 terror attacks, is Britain an altered state?

    7/7 bombings anniversary

    Ten years after the terror attacks, is Britain an altered state?