iPhone buyers forced to wait even longer

view gallery VIEW GALLERY

The high profile launch of Apple's new iPhone was hit by problems today when computer problems prevented customers buying the gadget.

Customers who queued through the night were still waiting to buy an iPhone two hours after the launch.

Hundreds of Apple fans waited inside Apple's flagship store on London's Regent Street because of a problem with network provider 02's server.

Apple staff said the sheer number of iPhone customers attempting to register with the site this morning appeared to have caused the problem.

Most customers remained upbeat about the delay although some left the store out of frustration or because of work commitments.

Antonio Guerra, 19, a London fashion student, said he queued for 17 hours to be second in line outside the store this morning.

He said at 10am: "I'm good, I've been here for 19 hours, I don't mind waiting a few more. They reckon it could take another two hours."

Another customer, Chris Moorby, 26, from London, said: "It's not ideal but that's life. I'm leaving now because I've got to go to work but I'd otherwise wait all day. I've got a lot of patience for Apple."

02 and Carphone Warehouse outlets across the UK are thought to have been affected by the glitch.

The launch of the hotly-anticipated gadget attracted thousands to stores early this morning.

02 warned yesterday that supply issues meant each of its stores would have, on average, just a few dozen of the handsets to sell today.

O2, Apple's network partner for the handset, said Apple stores were having "technical issues" connecting to 02's online systems.

A spokesman said O2 and Carphone Warehouse outlets were trading normally, although registration systems in O2 stores ran slowly for about an hour this morning.

He said: "Customer interest in iPhone has been phenomenal this morning.

"Sales are currently business as usual and we're busy selling to customers in O2 and Carphone Warehouse stores across the country. Average transaction time is about 20 minutes, as per normal.

"We can confirm that Apple stores are having technical issues connecting to O2 systems. The systems are currently working but quite slowly. We are working to get the systems back up to full speed as quickly as possible."

About 150 people waited outside Apple's London store for the 8.02am launch.

David Suen, 27, a London School of Economics student from Australia, was first in the queue.

He had been waiting since 6.30am, having bought his place on eBay for "less than £50" from a man who had been queuing since 11am yesterday.

He said: "I've been waiting for this since the last iPhone because of 3G.

"It's very exciting."

Both O2 and the Carphone Warehouse had to suspend online orders for the iPhone earlier this week, citing "incredible demand".

The updated version of the combined iPod, mobile phone and internet browser features a high-speed internet connection and GPS satellite positioning.

It costs substantially less than its £269 predecessor but is still available in the UK only from O2, Carphone Warehouse and Apple stores, and will work only on the O2 network.

O2 and the Carphone Warehouse are giving away the 8Gb version of the iPhone to customers who sign up to tariffs costing £45 or £75 a month.

The gadgets will cost between £59 and £159 for customers on other tariffs.

Life and Style
ebookNow available in paperback
ebooks
ebookPart of The Independent’s new eBook series The Great Composers
Life and Style
Powdered colors are displayed for sale at a market ahead of the Holi festival in Bhopal, India
techHere's what you need to know about the riotous occasion
Arts and Entertainment
Larry David and Rosie Perez in ‘Fish in the Dark’
theatreReview: Had Fish in the Dark been penned by a civilian it would have barely got a reading, let alone £10m advance sales
News
Details of the self-cleaning coating were published last night in the journal Science
science
News
Approved Food sell products past their sell-by dates at discounted prices
i100
News
Life-changing: Simone de Beauvoir in 1947, two years before she wrote 'The Second Sex', credited as the starting point of second wave feminism
peopleHer seminal feminist polemic, The Second Sex, has been published in short-form to mark International Women's Day
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    Ashdown Group: Senior VMware Platform Engineer - VMware / SAN / Tier3 DC

    £45000 - £55000 per annum + benefits: Ashdown Group: Senior VMware Platform En...

    Ashdown Group: Automated Tester / Test Analyst - .Net / SQL - Cheshire

    £32000 per annum + pension, healthcare & 23 days holiday: Ashdown Group: A gro...

    Ashdown Group: Application Developer - C#.Net, ASP.Net - Cambridgeshire

    Negotiable: Ashdown Group: Software Application Developer (C# & ASP.Net, SQL S...

    Ashdown Group: Front-End Developer / Front-End Designer - City of London

    £27000 - £33000 per annum + Excellent benefits: Ashdown Group: Front-End Devel...

    Day In a Page

    Homeless Veterans campaign: Donations hit record-breaking £1m target after £300,000 gift from Lloyds Bank

    Homeless Veterans campaign

    Donations hit record-breaking £1m target after huge gift from Lloyds Bank
    Flight MH370 a year on: Lost without a trace – but the search goes on

    Lost without a trace

    But, a year on, the search continues for Flight MH370
    Germany's spymasters left red-faced after thieves break into brand new secret service HQ and steal taps

    Germany's spy HQ springs a leak

    Thieves break into new €1.5bn complex... to steal taps
    International Women's Day 2015: Celebrating the whirlwind wit of Simone de Beauvoir

    Whirlwind wit of Simone de Beauvoir

    Simone de Beauvoir's seminal feminist polemic, 'The Second Sex', has been published in short-form for International Women's Day
    Mark Zuckerberg’s hiring policy might suit him – but it wouldn’t work for me

    Mark Zuckerberg’s hiring policy might suit him – but it wouldn’t work for me

    Why would I want to employ someone I’d be happy to have as my boss, asks Simon Kelner
    Confessions of a planespotter: With three Britons under arrest in the UAE, the perils have never been more apparent

    Confessions of a planespotter

    With three Britons under arrest in the UAE, the perils have never been more apparent. Sam Masters explains the appeal
    Russia's gulag museum 'makes no mention' of Stalin's atrocities

    Russia's gulag museum

    Ministry of Culture-run site 'makes no mention' of Stalin's atrocities
    The big fresh food con: Alarming truth behind the chocolate muffin that won't decay

    The big fresh food con

    Joanna Blythman reveals the alarming truth behind the chocolate muffin that won't decay
    Virginia Ironside was my landlady: What is it like to live with an agony aunt on call 24/7?

    Virginia Ironside was my landlady

    Tim Willis reveals what it's like to live with an agony aunt on call 24/7
    Paris Fashion Week 2015: The wit and wisdom of Manish Arora's exercise in high camp

    Paris Fashion Week 2015

    The wit and wisdom of Manish Arora's exercise in high camp
    8 best workout DVDs

    8 best workout DVDs

    If your 'New Year new you' regime hasn’t lasted beyond February, why not try working out from home?
    Paul Scholes column: I don't believe Jonny Evans was spitting at Papiss Cissé. It was a reflex. But what the Newcastle striker did next was horrible

    Paul Scholes column

    I don't believe Evans was spitting at Cissé. It was a reflex. But what the Newcastle striker did next was horrible
    Miguel Layun interview: From the Azteca to Vicarage Road with a million followers

    From the Azteca to Vicarage Road with a million followers

    Miguel Layun is a star in Mexico where he was criticised for leaving to join Watford. But he says he sees the bigger picture
    Frank Warren column: Amir Khan ready to meet winner of Floyd Mayweather v Manny Pacquiao

    Khan ready to meet winner of Mayweather v Pacquiao

    The Bolton fighter is unlikely to take on Kell Brook with two superstar opponents on the horizon, says Frank Warren
    War with Isis: Iraq's government fights to win back Tikrit from militants - but then what?

    Baghdad fights to win back Tikrit from Isis – but then what?

    Patrick Cockburn reports from Kirkuk on a conflict which sectarianism has made intractable