Netflix has apologised for overcharging some of its customers – including one incident which involved 11 unnecessary bank withdrawals.
Customers in Australia and New Zealand angered by the mistake took to Twitter to complain, and demanded answers from the US streaming service which launched there in March.
Billy McLean, one such user, wrote that he had been charged the $11 (£5) subscription fee seven times, amounting to $100 (£50).
@NetflixANZ I've been charged my monthly instalment seven times on the 23rd May— Billy McLean (@billymclean5) May 24, 2015
“I’ve been charged almost $100 by Netflix in “monthly instalments” in last 24 hours - this is absurd - please explain and rectify," he demanded.
McLean complained once more when he was charged again the next day.
“This is ridiculous - I have been charged another instalment tonight” he wrote.
Netflix responded to the tweet a few hours after McLean’s second message, and said he would be refunded.
Other users suffered similar frustration, with a user named David pleading with Netflix to fix its billing issues after he was charged over $131 (£66.26).
Sorry for the now resolved billing issues. Authorisations will be lifted from bank accts in coming days. Incoming help via @Netflixhelps.— Netflix ANZ (@NetflixANZ) May 25, 2015
Another angry customer complained of the same error on Facebook, writing: “Gotta say, very disappointing from Netflix. I was hit 10 times over the weekend. On top of that when I first called Netflix up i was told that the issue of multiple billing could not possibly happen under your automated system.”
Best Netflix originals to watch in 2015
Best Netflix originals to watch in 2015
1/11 Orange is the New Black (Season 3)
Aussie model Ruby Rose has confirmed she will be the next star in stripes at Litchfield Penitentiary when OITNB returns on 10 July.
Marvel's new Netflix series will be released on 10 April (all 13 episodes), starring Charlie Cox as blind lawyer by day and masked vigilante by night Matt Murdock.
3/11 What Happened, Miss Simone?
Music legend and civil rights activist Nina Simone is the subject of this film from Oscar-nominated Liz Garbus. Expect unheard recordings and rare archival footage.
The French port city of Marseille will be the focus of a new drama about the local mayor, who is forced to face the man he chose as his heir in the elections.
5/11 Grace and Frankie
Jane Fonda will arrive on Netflix on 8 May in this show about two rivals brought together after their husbands announce they are in love and plan to marry. Also starring Lily Tomlin.
No not The Matrix - but directors Andy and Lana Wachowski have created a new sci-fi drama series involving eight strangers from around the world who suddenly become mentally and emotionally connected after a tragic event.
Ten-episode series Narcos will see Brazilian actor Wagner Moura play notorious Colombian drug lord Pablo Escobar.
8/11 Dreamworks Dragon
This will bridge the gap between How to Train Your Dragon 2 and the third film. Storylines include Hiccup's new flight suit, the secrets of his dragon blade and the young Viking's budding romance with Astrid.
9/11 Better Call Saul
The Breaking Bad spin-off series began in February starring Bob Odenkirk as sleazy lawyer Saul Goodman. The drama documents the trials and tribulations of Goodman before he moves to his strip-mall law office in Albuquerque.
10/11 House of Cards (Season 3)
Kevin Spacey is back as the conniving Frank Underwood on 27 February for the third season of this hit White House drama.
11/11 Crouching Tiger, Hidden Dragon: The Green Legend
The sequel to this Oscar-winning martial arts epic hits Netflix on 28 August - the same day of its cinematic release.
Netflix issued a statement apologising, and assured customers that the issue was not widespread.
“We are aware a small percentage of Australian and New Zealand members experienced multiple credit card authorisations for monthly billing,” the statement said, the New Zealand Herald reported.
“The issue has been resolved. While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts.”Reuse content