O2 claim to have restored full 3G service to mobile network

 

Mobile phone company O2 - the latest victim of a technology system crash -  say they have fixed the problems with their service as the focus switches to compensation for affected customers.

Potentially hundred of thousands of customers were left without any service since yesterday afternoon.

O2 offered no further word on compensation after earlier saying that it was “focusing on getting full service resumed for all of our customers”.

The company said this morning that text message and mobile calling capabilities had been restored, and this afternoon claimed to have fixed the problems with their 3G services as well.

Some O2 customers faced a second day of disruption to their services despite engineers working through the night to try and resolve the problem.

Network issues began being reported yesterday afternoon.

It's not yet known how many O2 customers have been affected by the outage - but it is thought to be in the hundreds of thousands.

O2 said this afternoon: “Following previous updates, our tests now show that all our 2G and 3G services have been fully restored for affected customers.

If any customers are still having problems we recommend they turn their phone off and on again.

Once again, we are sorry."

Disgruntled and angry mobile phone users took to social networks this morning to express their anger over the outage.

Sean Foster (SeanFoster) tweeted: “Arrrrrrrghhhhh! My phone was fine all day yesterday and now after their failed overnight work o2 have screwed it!!”

Another Twitter user Leanna May (LeannaMai) said: “I can't bare this any longer!! THREE o2 contracts, NONE WORK. And I'm at home pregnant in agony! Great, who should I call? No one!!”

David de la Mere (dmeeno) also took to the micro blogging site, tweeting: “I probably shouldn't have been so smug about having an O2 signal yesterday. I don't have one now.”

High profile O2 users also took to twitter to complain - including former Home Secretary Jacqui Smith and BBC presenter Huw Edwards.

Variations on the O2 theme had been trending on twitter since yesterday and 'My o2' was still doing so in London this morning.

The problems at 02 come against a backdrop of recent high-profile system failures.

A NatWest bank IT meltdown affected the banking services for customers and has left the company still clearing up the chaos caused by the failures three weeks later.

It is claimed the group has resolved 90% of the 21,000 issues that could not be resolved straight away.

In other technological failure news - there was a rare outage of the BBC news website yesterday after what the public service broadcaster described as a “major technical issue”.

The BBC has declined to provide further details but said an investigation has been launched.

Michael Allen, director of IT service management at technology performance company Compuware, said: “In recent weeks we've seen how technology problems can have significant problems on the everyday lives of millions of people. First we saw the problems at NatWest and RBS and now 02. Not being able to make a call will be as serious to many people as not being able to take cash out of the bank.

“Unfortunately, these problems will only continue to increase unless organisations take a fundamentally different approach to the way they manage the performance of the IT systems we rely on to go about our day to day lives.

“O2's ability to deliver a service to customers will rely on hundreds of different components, systems and applications working in harmony. This can make preventing these types of service disruptions difficult as well as finding the root cause time consuming.”

Arts & Entertainment
Madonna in her music video for 'Like A Virgin'
music... and other misheard song lyrics
News
Waitrose will be bringing in more manned tills
newsOverheard in Waitrose: documenting the chatter in 'Britain's poshest supermarket'
News
Russia's President Vladimir Putin gives his annual televised question-and-answer session
peopleBizarre TV claim
Arts & Entertainment
Martin Freeman as Lester Nygaard in the TV adaptation of 'Fargo'
tv
VIDEO
Arts & Entertainment
tvIt might all be getting a bit much, but this is still the some of the finest TV ever made, says Grace Dent
News
peopleStar to remain in hospital for up to 27 days to get over allergic reaction
Arts & Entertainment
Comedian Lenny Henry is calling for more regulation to support ethnic actors on TV
tvActor and comedian leads campaign against 'lack of diversity' in British television
News
The energy drink MosKa was banned for containing a heavy dose of the popular erectile dysfunction Levitra
news
Arts & Entertainment
The Honesty Policy is a group of anonymous Muslims who believe that the community needs a space to express itself without shame or judgement
music
News
Who makes you happy?
happy listSend your nominations now for the Independent on Sunday Happy List
Life & Style
life
Life & Style
fashion
News
weird news
Sport
Pablo Larrazabal jumps into a pond in Kuala Lumpur to escape a swarm of hornets
videoSpain's Pablo Larrazabal's had a refreshing solution
Arts & Entertainment
Ian Anderson, the leader of British rock band Jethro Tull, (right) and British guitar player Martin Barre (left) perform on stage
musicJethro Tull frontman leads ‘prog rock’ revival
Life & Style
Father and son: Michael Williams with son Edmund
lifeAs his son’s bar mitzvah approaches, CofE-raised Michael Williams describes the unexpected joys he’s experienced in learning about his family’s other faith
Sport
Jonathan Trott will take a second break from cricket after suffering a repeat of the stress-related illness that forced him out of the Ashes tour of Australia
sport
Sport
Gareth Bale dribbled from inside his own half and finished calmly late in the final to hand Real a 2-1 win at the Mestalla in Valencia
sport
Independent
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
santorini
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Have you tried new the Independent Digital Edition iPad app?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    Apprentice IT Technician

    £150.00 per week: QA Apprenticeships: This company is a company that specializ...

    1st Line Technical Service Desk Analyst IT Apprentice

    £153.75 per week: QA Apprenticeships: This company is an innovative outsourcin...

    Sales Associate Apprentice

    £150.00 per week: QA Apprenticeships: We've been supplying best of breed peopl...

    Apprentice C# .NET Developer

    £150.00 per week: QA Apprenticeships: We provide business administration softw...

    Day In a Page

    How I brokered a peace deal with Robert Mugabe: Roy Agyemang reveals the delicate diplomacy needed to get Zimbabwe’s President to sit down with the BBC

    How I brokered a peace deal with Robert Mugabe

    Roy Agyemang reveals the delicate diplomacy needed to get Zimbabwe’s President to sit down with the BBC
    Video of British Muslims dancing to Pharrell Williams's hit Happy attacked as 'sinful'

    British Muslims's Happy video attacked as 'sinful'

    The four-minute clip by Honesty Policy has had more than 300,000 hits on YouTube
    Church of England-raised Michael Williams describes the unexpected joys in learning about his family's Jewish faith

    Michael Williams: Do as I do, not as I pray

    Church of England-raised Williams describes the unexpected joys in learning about his family's Jewish faith
    A History of the First World War in 100 moments: A visit to the Front Line by the Prime Minister's wife

    A History of the First World War in 100 moments

    A visit to the Front Line by the Prime Minister's wife
    Comedian Jenny Collier: 'Sexism I experienced on stand-up circuit should be extinct'

    Jenny Collier: 'Sexism on stand-up circuit should be extinct'

    The comedian's appearance at a show on the eve of International Women's Day was cancelled because they had "too many women" on the bill
    Cannes Film Festival: Ken Loach and Mike Leigh to fight it out for the Palme d'Or

    Cannes Film Festival

    Ken Loach and Mike Leigh to fight it out for the Palme d'Or
    The concept album makes surprise top ten return with neolithic opus from Jethro Tull's Ian Anderson

    The concept album makes surprise top ten return

    Neolithic opus from Jethro Tull's Ian Anderson is unexpected success
    Lichen is the surprise new ingredient on fine-dining menus, thanks to our love of Scandinavian and Indian cuisines

    Lichen is surprise new ingredient on fine-dining menus

    Emily Jupp discovers how it can give a unique, smoky flavour to our cooking
    10 best baking books

    10 best baking books

    Planning a spot of baking this bank holiday weekend? From old favourites to new releases, here’s ten cookbooks for you
    Jury still out on Manchester City boss Manuel Pellegrini

    Jury still out on Pellegrini

    Draw with Sunderland raises questions over Manchester City manager's ability to motivate and unify his players
    Ben Stokes: 'Punching lockers isn't way forward'

    Ben Stokes: 'Punching lockers isn't way forward'

    The all-rounder has been hailed as future star after Ashes debut but incident in Caribbean added to doubts about discipline. Jon Culley meets a man looking to control his emotions
    Mark Johnston: First £1 million jackpot spurs him on

    Mark Johnston: First £1 million jackpot spurs him on

    The most prize money ever at an All-Weather race day is up for grabs at Lingfield on Friday, and the record-breaking trainer tells Jon Freeman how times have changed
    Ricky Gervais: 'People are waiting for me to fail. If you think it's awful, then just don't watch it'

    Ricky Gervais: 'People are waiting for me to fail'

    As the second series of his divisive sitcom 'Derek' hits screens, the comedian tells James Rampton why he'll never bow to the critics who habitually circle his work
    Mad Men series 7, TV review: The suits are still sharp, but Don Draper has lost his edge

    Mad Men returns for a final fling

    The suits are still sharp, but Don Draper has lost his edge
    Google finds a lift into space will never get off the ground as there is no material strong enough for a cable from Earth into orbit

    Google finds a lift into space will never get off the ground

    Technology giant’s scientists say there is no material strong enough for a cable from Earth into orbit