O2 claim to have restored full 3G service to mobile network

 

Mobile phone company O2 - the latest victim of a technology system crash -  say they have fixed the problems with their service as the focus switches to compensation for affected customers.

Potentially hundred of thousands of customers were left without any service since yesterday afternoon.

O2 offered no further word on compensation after earlier saying that it was “focusing on getting full service resumed for all of our customers”.

The company said this morning that text message and mobile calling capabilities had been restored, and this afternoon claimed to have fixed the problems with their 3G services as well.

Some O2 customers faced a second day of disruption to their services despite engineers working through the night to try and resolve the problem.

Network issues began being reported yesterday afternoon.

It's not yet known how many O2 customers have been affected by the outage - but it is thought to be in the hundreds of thousands.

O2 said this afternoon: “Following previous updates, our tests now show that all our 2G and 3G services have been fully restored for affected customers.

If any customers are still having problems we recommend they turn their phone off and on again.

Once again, we are sorry."

Disgruntled and angry mobile phone users took to social networks this morning to express their anger over the outage.

Sean Foster (SeanFoster) tweeted: “Arrrrrrrghhhhh! My phone was fine all day yesterday and now after their failed overnight work o2 have screwed it!!”

Another Twitter user Leanna May (LeannaMai) said: “I can't bare this any longer!! THREE o2 contracts, NONE WORK. And I'm at home pregnant in agony! Great, who should I call? No one!!”

David de la Mere (dmeeno) also took to the micro blogging site, tweeting: “I probably shouldn't have been so smug about having an O2 signal yesterday. I don't have one now.”

High profile O2 users also took to twitter to complain - including former Home Secretary Jacqui Smith and BBC presenter Huw Edwards.

Variations on the O2 theme had been trending on twitter since yesterday and 'My o2' was still doing so in London this morning.

The problems at 02 come against a backdrop of recent high-profile system failures.

A NatWest bank IT meltdown affected the banking services for customers and has left the company still clearing up the chaos caused by the failures three weeks later.

It is claimed the group has resolved 90% of the 21,000 issues that could not be resolved straight away.

In other technological failure news - there was a rare outage of the BBC news website yesterday after what the public service broadcaster described as a “major technical issue”.

The BBC has declined to provide further details but said an investigation has been launched.

Michael Allen, director of IT service management at technology performance company Compuware, said: “In recent weeks we've seen how technology problems can have significant problems on the everyday lives of millions of people. First we saw the problems at NatWest and RBS and now 02. Not being able to make a call will be as serious to many people as not being able to take cash out of the bank.

“Unfortunately, these problems will only continue to increase unless organisations take a fundamentally different approach to the way they manage the performance of the IT systems we rely on to go about our day to day lives.

“O2's ability to deliver a service to customers will rely on hundreds of different components, systems and applications working in harmony. This can make preventing these types of service disruptions difficult as well as finding the root cause time consuming.”

Life and Style
ebookNow available in paperback
ebooks
ebookA delicious collection of 50 meaty main courses
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
SPONSORED FEATURES
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Gadgets & Tech

    Recruitment Genius: Network Support Engineer

    £25000 - £30000 per annum: Recruitment Genius: A Network Support Engineer is r...

    Recruitment Genius: Account Director - Tech Startup - Direct Your Own Career Path

    £25000 - £40000 per annum: Recruitment Genius: This is an exciting opportunity...

    Recruitment Genius: Appointment Maker - OTE £20,000

    £14000 - £20000 per annum: Recruitment Genius: An office based Appointment Mak...

    Recruitment Genius: Office Junior

    £18000 - £20000 per annum: Recruitment Genius: This is a fantastic opportunity...

    Day In a Page

    Isis profits from destruction of antiquities by selling relics to dealers - and then blowing up the buildings they come from to conceal the evidence of looting

    How Isis profits from destruction of antiquities

    Robert Fisk on the terrorist group's manipulation of the market to increase the price of artefacts
    Labour leadership: Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea

    'If we lose touch we’ll end up with two decades of the Tories'

    In an exclusive interview, Andy Burnham urges Jeremy Corbyn voters to think again in last-minute plea
    Tunisia fears its Arab Spring could be reversed as the new regime becomes as intolerant of dissent as its predecessor

    The Arab Spring reversed

    Tunisian protesters fear that a new law will whitewash corrupt businessmen and officials, but they are finding that the new regime is becoming as intolerant of dissent as its predecessor
    King Arthur: Legendary figure was real and lived most of his life in Strathclyde, academic claims

    Academic claims King Arthur was real - and reveals where he lived

    Dr Andrew Breeze says the legendary figure did exist – but was a general, not a king
    Who is Oliver Bonas and how has he captured middle-class hearts?

    Who is Oliver Bonas?

    It's the first high-street store to pay its staff the living wage, and it saw out the recession in style
    Earth has 'lost more than half its trees' since humans first started cutting them down

    Axe-wielding Man fells half the world’s trees – leaving us just 422 each

    However, the number of trees may be eight times higher than previously thought
    60 years of Scalextric: Model cars are now stuffed with as much tech as real ones

    60 years of Scalextric

    Model cars are now stuffed with as much tech as real ones
    Theme parks continue to draw in thrill-seekers despite the risks - so why are we so addicted?

    Why are we addicted to theme parks?

    Now that Banksy has unveiled his own dystopian version, Christopher Beanland considers the ups and downs of our endless quest for amusement
    Tourism in Iran: The country will soon be opening up again after years of isolation

    Iran is opening up again to tourists

    After years of isolation, Iran is reopening its embassies abroad. Soon, there'll be the chance for the adventurous to holiday there
    10 best PS4 games

    10 best PS4 games

    Can’t wait for the new round of blockbusters due out this autumn? We played through last year’s offering
    Transfer window: Ten things we learnt

    Ten things we learnt from the transfer window

    Record-breaking spending shows FFP restraint no longer applies
    Migrant crisis: UN official Philippe Douste-Blazy reveals the harrowing sights he encountered among refugees arriving on Lampedusa

    ‘Can we really just turn away?’

    Dead bodies, men drowning, women miscarrying – a senior UN figure on the horrors he has witnessed among migrants arriving on Lampedusa, and urges politicians not to underestimate our caring nature
    Nine of Syria and Iraq's 10 world heritage sites are in danger as Isis ravages centuries of history

    Nine of Syria and Iraq's 10 world heritage sites are in danger...

    ... and not just because of Isis vandalism
    Girl on a Plane: An exclusive extract of the novelisation inspired by the 1970 Palestinian fighters hijack

    Girl on a Plane

    An exclusive extract of the novelisation inspired by the 1970 Palestinian fighters hijack
    Why Frederick Forsyth's spying days could spell disaster for today's journalists

    Why Frederick Forsyth's spying days could spell disaster for today's journalists

    The author of 'The Day of the Jackal' has revealed he spied for MI6 while a foreign correspondent