Sony's issues guide to PS4's "Blue Light of Death" error
Sony says these "isolated incidents [...] represent a very small percentage of total units shipped to consumers to date"
Early reports of hardware failures afflicting Sony’s new PlayStation 4 console have now become widespread enough to acquire a nickname: the “Blue Light of Death”.
The name encompasses a range of errors, the shared symptoms of which include the console’s blue power light blinking on and off and a failure to transmit video or audio to a connected TV.
Sony has released an official statement noting that the hardware errors have affected “less than .4% of shipped units to date,” a figure that the company says is "within expectations for a new product introduction”.
The company has also reported that more than 1 million consoles were sold in 24 hours during the PS4's launch in the US and Canada last Friday.
An official trouble-shooting guide for the error has also been posted on Sony’s support forums, with the post noting that the blinking blue light could “indicate any number of causes including but not limited to”: issues with the customer’s TV, the PS4’s power supply, its hard drive and “other PS4 hardware”.
Suggested fixes include checking that the console’s hard drive is properly secured, booting the system to Safe Mode (achieved by pressing and holding the power button for seven seconds after powering the console down) and checking for software updates.
As of writing the launch edition of the console has currently received nearly 600 one star reviews on Amazon.com with the majority of customers complaining about the “Blue Light of Death”.
“Right out of the box I'm getting a pulsing blue light and I can't see anything on my screen,” writes one reviewer. “Customer service is lousy and I've been put on hold for about 50 minutes trying to get my PS4 fixed.”
This collective nickname for the errors is a reference to the infamous “Red Ring of Death” that afflicted the Xbox 360 following its 2005 launch.
Microsoft blamed the widespread hardware failures on the use of lead-free solder introduced in response to a European Union mandate. Various studies have estimated that between roughly 25 and 50 per cent of consoles were affected.
An image indicating the position of the "Blue Light of Death" on the PS4 from Sony's forums.
Harry Potter actor suffered 'severe flu-like symptoms' on a flight from London to Orlando
First full-length look is finally here
World cities ranked in terms of safety, food security and 'liveability'
Life & Style blogs
Snapchat removed the Best Friends list feature and 'stalkers' are upset
Baldness could soon be treated using stem cells, scientists hope
A bottle of wine a day is not bad for you and abstaining is worse than drinking, scientist claims
Eight-year-old girl Camilla Lisant suggests possible cancer treatment to her scientist father over the dinner table
Lack of medically trained staff leaves NHS 111 phone service struggling to cope, insider claims
9 reasons Greece's experiment with the radical left is doomed to failure
'We would evict Queen from Buckingham Palace and allocate her council house,' say Greens
Have we reached 'peak food'? Shortages loom as global production rates slow
Greece elections: Syriza and EU on collision course after election win for left-wing party
British grandmother Lindsay Sandiford faces execution by firing squad in Indonesia
Liberal Democrat minister defends comments suggesting immigration causes pub closures
- 2 The awkward moment Sarah Palin raised $25,000 for Hillary Clinton's election campaign
- 3 Ball pool for adults opens in London
- 4 Amal Clooney gives excellent response to fashion question at European Court of Human Rights
- 5 Baldness could soon be treated using stem cells, scientists hope
iJobs Gadgets & Tech
£40000 - £60000 per annum: Recruitment Genius: This is a fantastic opportunity...
£25000 - £35000 per annum: Recruitment Genius: A skilled .NET developer with e...
£25000 - £30000 per annum: Recruitment Genius: This IT support company are cur...
£35000 - £43000 per annum + Benefits: Ashdown Group: Senior IT Support Analyst...