Hospital wards will have to ask for marks out of five

Anyone admitted to hospital will soon be able to see what former patients thought of the care they received on a ward-by-ward basis, the NHS will announce today.

Under plans for a significant shake-up of the way in which the health service responds to criticism, in the wake of the Mid-Staffordshire scandal, hospitals are being required from this week to ask all patients to rate the care they receive on a scale of one to five. The information, collected as patients are discharged, will be collated for every specialism and ward and published on a monthly basis – allowing future patients to choose where to have an operation or procedure.

The first results will be publicly available in June but will be made available to hospital staff in advance, in an attempt to drive up standards. Trials of the scheme in the East of England over the past year have revealed huge variations.

While Papworth Hospital in Cambridge and James Paget Hospital in Great Yarmouth both received average scores of more than 90 out of 100, hospitals in Coventry and King's Lynn failed to score above 50.

Overall the number of patients saying they would recommend the hospital they were treated at rose from 69 per cent to 75 per over the survey period.

NHS managers hope that when the scheme is rolled out nationally it will increase pressure on failing hospitals to improve, and provide a "morale boost" to those doing well. In addition the detailed nature of the information being collected will allow hospital boards to quickly identify areas of weakness and address them.

Senior clinical leaders believe it is vital that such information is made available as quickly as possible to identify problems caused by staff shortages or lack of leadership. They point out that some wards considered to be performing well can quickly deteriorate if key staff leave. Ultimately they hope that the information will be made available to managers on a weekly basis.

Any patient who says they would not recommend the hospital to a loved one will be asked to give details, in confidence, of their stay.

In order to ensure that patients are not put off from giving frank responses they will be given a range of ways to provide feedback. These will include telephone and online surveys as well as pre-paid postcards.

To avoid the risk of compromising confidentiality, where there are less than five patient responses for a given ward in a single month the results will not be published.

Initially the new feedback will cover anyone who is admitted to hospital for more than one night or who attended A&E. It will then be rolled out to maternity services in October.

Tim Kelsey, NHS England's national director for patients and information, said: "When regular feedback from patients reaches ward or A&E staff, it can have a tremendous impact in a really short space of time."

During the trial of the scheme some hospitals scored below 50 out of 100 while others were in the 90s

Travel
travel
Sport
football
News
Tim Vine has won the funniest joke award at the Edinburgh Festival 2014
peopleTim Vine, winner of the Funniest Joke of the Fringe award, has nigh-on 200 in his act. So how are they conceived?
News
Jamie and Emily Pharro discovering their friend's prank
video
PROMOTED VIDEO
Life and Style
ebooksA superb mix of recipes serving up the freshest of local produce in a delicious range of styles
Life and Style
ebooksFrom the lifespan of a slug to the distance to the Sun: answers to 500 questions from readers
News
people
Arts and Entertainment
tv
Life and Style
techApp to start sending headlines, TV clips and ads to your phone
Arts and Entertainment
Taylor Swift crawls through the legs of twerking dancers in her 'Shake It Off' music video
musicEarl Sweatshirt thinks so
Life and Style
tech
Arts and Entertainment
Daniel Radcliffe and Zoe Kazan in What If
filmReview: Actor swaps Harry Potter for Cary Grant in What If
News
Our resilience to stress is to a large extent determined by our genes
science
Travel
travel
Sport
sportBesiktas 0 Arsenal 0: Champions League qualifying first-leg match ends in stalemate in Istanbul
News
Pornography is more accessible - and harder to avoid - than ever
news... but they still admit watching it
Arts and Entertainment
The eyes have it: Kate Bush
musicKate Bush asks fans not to take photos at London gigs
News
i100
Extras
indybest
Sport
Manchester United are believed to have made a £15m bid for Marcos Rojo
sportWinger Nani returns to Lisbon for a season-long loan as part of deal
News
news
Independent
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
santorini
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Latest stories from i100
Have you tried new the Independent Digital Edition apps?

ES Rentals

    Independent Dating
    and  

    By clicking 'Search' you
    are agreeing to our
    Terms of Use.

    iJobs Job Widget
    iJobs General

    Energy Engineer

    £25000 - £30000 Per Annum: The Green Recruitment Company: Job Title: Energy En...

    Sales Representative, Leicester

    £25-£30k Plus Car: Charter Selection: Major well established nationwide market...

    Sales Representative, Birmingham

    £25-£30k Plus Car: Charter Selection: Major well established nationwide market...

    HR Administration Manager - Hounslow, West London

    £28000 - £32000 per annum + benefits: Ashdown Group: HR Administration Manager...

    Day In a Page

    Ferguson: In the heartlands of America, a descent into madness

    A descent into madness in America's heartlands

    David Usborne arrived in Ferguson, Missouri to be greeted by a scene more redolent of Gaza and Afghanistan
    BBC’s filming of raid at Sir Cliff’s home ‘may be result of corruption’

    BBC faces corruption allegation over its Sir Cliff police raid coverage

    Reporter’s relationship with police under scrutiny as DG is summoned by MPs to explain extensive live broadcast of swoop on singer’s home
    Lauded therapist Harley Mille still in limbo as battle to stay in Britain drags on

    Lauded therapist still in limbo as battle to stay in Britain drags on

    Australian Harley Miller is as frustrated by court delays as she is with the idiosyncrasies of immigration law
    Lewis Fry Richardson's weather forecasts changed the world. But could his predictions of war do the same?

    Lewis Fry Richardson's weather forecasts changed the world...

    But could his predictions of war do the same?
    Kate Bush asks fans not to take photos at her London gigs: 'I want to have contact with the audience, not iPhones'

    'I want to have contact with the audience, not iPhones'

    Kate Bush asks fans not to take photos at her London gigs
    Under-35s have rated gardening in their top five favourite leisure activities, but why?

    Young at hort

    Under-35s have rated gardening in their top five favourite leisure activities. But why are so many people are swapping sweaty clubs for leafy shrubs?
    Tim Vine, winner of the Funniest Joke of the Fringe award: 'making a quip as funny as possible is an art'

    Beyond a joke

    Tim Vine, winner of the Funniest Joke of the Fringe award, has nigh-on 200 in his act. So how are they conceived?
    The late Peter O'Toole shines in 'Katherine of Alexandria' despite illness

    The late Peter O'Toole shines in 'Katherine of Alexandria' despite illness

    Sadly though, the Lawrence of Arabia star is not around to lend his own critique
    Wicken Fen in Cambridgeshire: The joy of camping in a wetland nature reserve and sleeping under the stars

    A wild night out

    Wicken Fen in Cambridgeshire offers a rare chance to camp in a wetland nature reserve
    Comic Sans for Cancer exhibition: It’s the font that’s openly ridiculed for its jaunty style, but figures of fun have their fans

    Comic Sans for Cancer exhibition

    It’s the font that’s openly ridiculed for its jaunty style, but figures of fun have their fans
    Besiktas vs Arsenal: Five things we learnt from the Champions League first-leg tie

    Besiktas vs Arsenal

    Five things we learnt from the Champions League first-leg tie
    Rory McIlroy a smash hit on the US talk show circuit

    Rory McIlroy a smash hit on the US talk show circuit

    As the Northern Irishman prepares for the Barclays, he finds time to appear on TV in the States, where he’s now such a global superstar that he needs no introduction
    Boy racer Max Verstappen stays relaxed over step up to Formula One

    Boy racer Max Verstappen stays relaxed over step up to F1

    The 16-year-old will become the sport’s youngest-ever driver when he makes his debut for Toro Rosso next season
    Fear brings the enemies of Isis together at last

    Fear brings the enemies of Isis together at last

    But belated attempts to unite will be to no avail if the Sunni caliphate remains strong in Syria, says Patrick Cockburn
    Charlie Gilmour: 'I wondered if I would end up killing myself in jail'

    Charlie Gilmour: 'I wondered if I'd end up killing myself in jail'

    Following last week's report on prison suicides, the former inmate asks how much progress we have made in the 50 years since the abolition of capital punishment