Patient care and choice is at risk, say senior NHS figures

One in three say accountability for patients has failed to improve

The National Health Service is undergoing its biggest shake-up in decades, but its own directors and board members, as well as those across the health sector, are concerned that patient care is deteriorating, that the NHS is worse equipped to deliver value-for-money, and that patient choice and satisfaction is going to get worse.

When more than 150 senior figures, including commissioners, regulators and health care providers in the NHS and across the health sector, were quizzed about the reorganisation of the health service more than ninety per cent said their organisation had changed to some extent.

But, in what will come as a blow to the coalition, more than a third said accountability for patients had not improved. Around forty per cent said the NHS is less equipped to drive efficiencies, while one in five said patient care had actually deteriorated in the last year. Around half thought patient choice and satisfaction will get worse over the next two to three years.

Shadow Health Secretary Andy Burnham described the research as "a damning verdict on David Cameron's disastrous NHS reorganisation."

He told The Independent: "It is clear that senior people in the NHS, who have seen this reorganisation at close quarters, believe it has left the NHS weakened and in a worse position to deal with a dangerous winter.

"It was a monumental mistake to siphon £3 billion out of the NHS frontline and throw the whole system into chaos with a reorganisation nobody wanted and nobody voted for. David Cameron promised he'd protect the NHS, but this report confirms that under him the NHS going backwards."

The majority of respondents thought it would take more than a year to get the system operating effectively, but only four out of ten were optimistic about the ability of the NHS to deliver 'high-quality and cost-effective care' over the next five to ten years.

More than forty per cent felt less motivated than they did a year ago, while less than half felt employees in the NHS were coping well with the change.

"Overall reorganisation is having a detrimental impact on the commissioning, regulation and provision of healthcare", said Richard Jones, executive director at consultancy Moorhouse, who carried out the research.

A health department spokesperson said: "We disagree. We have made the health system far more transparent and accountable than it was before. Doctors and nurses - the people who know their patients best - now have the power and freedom to make the decisions and changes that patients really need."

Suggested Topics
Life and Style
ebookNow available in paperback
ebooks
ebookPart of The Independent’s new eBook series The Great Composers
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?

ES Rentals

    Independent Dating
    and  

    By clicking 'Search' you
    are agreeing to our
    Terms of Use.

    iJobs Job Widget
    iJobs General

    Ashdown Group: Front-End UI Application Developer

    £30000 - £40000 per annum + Benefits: Ashdown Group: Front-End UI Application ...

    Recruitment Genius: Digital Account Executive

    £18000 - £26000 per annum: Recruitment Genius: They work with major vehicle ma...

    Recruitment Genius: Service Engineers - Doncaster / Hull

    £27000 per annum: Recruitment Genius: Domestic Service Only Engineers are requ...

    Recruitment Genius: Employability / Recruitment Adviser

    £23600 - £27500 per annum: Recruitment Genius: The Employability Service withi...

    Day In a Page

    Where the spooks get their coffee fix: The busiest Starbucks in the US is also the most secretive

    The secret CIA Starbucks

    The coffee shop is deep inside the agency's forested Virginia compound
    Revealed: How the Establishment closed ranks over fallout from Loch Ness Monster 'sighting'

    How the Establishment closed ranks over fallout from Nessie 'sighting'

    The Natural History Museum's chief scientist was dismissed for declaring he had found the monster
    One million Britons using food banks, according to Trussell Trust

    One million Britons using food banks

    Huge surge in number of families dependent on emergency food aid
    Excavation at Italian cafe to fix rising damp unearths 2,500 years of history in 3,000 amazing objects

    2,500 years of history in 3,000 amazing objects

    Excavation at Italian cafe to fix rising damp unearths trove
    The Hubble Space Telescope's amazing journey, 25 years on

    The Hubble Space Telescope's amazing journey 25 years on

    The space telescope was seen as a costly flop on its first release
    Did Conservative peer Lord Ashcroft quit the House of Lords to become a non-dom?

    Did Lord Ashcroft quit the House of Lords to become a non-dom?

    A document seen by The Independent shows that a week after he resigned from the Lords he sold 350,000 shares in an American company - netting him $11.2m
    Apple's ethnic emojis are being used to make racist comments on social media

    Ethnic emojis used in racist comments

    They were intended to promote harmony, but have achieved the opposite
    Sir Kenneth Branagh interview: 'My bones are in the theatre'

    Sir Kenneth Branagh: 'My bones are in the theatre'

    The actor-turned-director’s new company will stage five plays from October – including works by Shakespeare and John Osborne
    The sloth is now the face (and furry body) of three big advertising campaigns

    The sloth is the face of three ad campaigns

    Priya Elan discovers why slow and sleepy wins the race for brands in need of a new image
    How to run a restaurant: As two newbies discovered, there's more to it than good food

    How to run a restaurant

    As two newbies discovered, there's more to it than good food
    Record Store Day: Remembering an era when buying and selling discs were labours of love

    Record Store Day: The vinyl countdown

    For Lois Pryce, working in a record shop was a dream job - until the bean counters ruined it
    Usher, Mary J Blige and Will.i.am to give free concert as part of the Global Poverty Project

    Mary J Blige and Will.i.am to give free concert

    The concert in Washington is part of the Global Citizen project, which aims to encourage young people to donate to charity
    10 best tote bags

    Accessorise with a stylish shopper this spring: 10 best tote bags

    We find carriers with room for all your essentials (and a bit more)
    Paul Scholes column: I hear Manchester City are closing on Pep Guardiola for next summer – but I'd also love to see Jürgen Klopp managing in England

    Paul Scholes column

    I hear Manchester City are closing on Pep Guardiola for next summer – but I'd also love to see Jürgen Klopp managing in England
    Jessica Ennis-Hill: 'I just want to give it my best shot'

    Jessica Ennis-Hill: 'I just want to give it my best shot'

    The heptathlete has gone from the toast of the nation to being a sleep-deprived mum - but she’s ready to compete again. She just doesn't know how well she'll do...