I CAN understand the frustration of people, including Bob Worcester of Mori (Letters, 23 July) at being unable to get through to the poll on You Decide - with Paxman. However the result was a fair reflection of those who telephoned during the programme and before. We are limited to receiving about 20,000 calls in the few minutes the lines are open. On the programme on mugging and race we had more than 14,000. Every call for or against has an equal chance of registering.

We never said the programme had the power to change people'sminds; we merely noted that those who watched it and heard the arguments voted differently from those who voted beforetransmission.

Nick Hayes,

Editor, 'You Decide'

BBC, London W12