Management Plus: Local hero: your community needs you

In the increasingly competitive world of commerce, social responsibility is not generally listed among the prime considerations of business owners and company directors. But often they are the people best placed to show the benefits to all of a more integrated society, argues Jeremy Long.

When I was a director at entertainment company, Mecca, some 15 years ago, we made the decision to recruit and train our "bouncers" from the local community rather than through agencies. The bouncer's job required charm, tact and diplomacy and, sometimes, firm persuasion. Our strategy carried an element of risk: we were used to hiring people who were bouncers first, community members second - if at all.

We began recruiting local people, most of whom had received minimal education, some of whom had not worked before. What they did have, however, were good interpersonal skills, a sensitivity to the environment, a physical presence and an acute awareness of their community. They knew instinctively who would cause trouble and who would bring cachet to the club. They knew how to turn people away without offending them. And they could do this all the more effectively because they came from the same community.

The strategy was very successful - trouble dropped and attendance rose. This caused me to reflect on the benefits to business of living in an integrated society and on the role that business can play in including what Mandelson has called "the socially excluded". Chiefly, it showed me the good business sense of involving all elements of the community in one's business strategy.

Most businesses today are still reluctant to fully reflect the community in which they operate. A survey that Focus Central London recently conducted revealed that very few businesses would employ a homeless person, considering them a less suitable recruit than someone with a criminal record.

Social responsibility pays - we all benefit from living in a more integrated society. The myth that there is no return on social responsibility continues in spite of evidence to the contrary. By "social responsibility" I'm referring to the need for organisations to recognise that communities have enabled their success. Most businesses are, in some way, indebted to their local communities. Perhaps they recruit staff trained in local schools, finding them through the job centre. Perhaps those stafff are supported (emotionally, physically or financially) through local charities, gyms or initiatives. Perhaps their employees live in community housing.

So why should businesses invest in their communities? A community is like a jigsaw and a business is a vital piece of that. In a fractured community, the resources on which a business can draw are severely reduced. If, for example, there are no good schools in the vicinity, recruiting educated local people will be hard.

Likewise it's been widely acknowledged that there is a correlation between numbers of disadvantaged, unemployed people and level of crime, making businesses and their staff in such areas less secure. Interestingly, it has been proven that there is considerably less crime in areas where childcare and after-school clubs are readily available - initiatives which local employers could support. One large London hotel realised that having homeless people sleeping rough outside its entrance made guests feel uncomfortable and insecure (thus less likely to return) so the hotel offered the rough sleepers jobs and accommodation. This was good business with an immediate financial return but it was also socially responsible.

Not only are there clear, short term returns, but there are even more compelling long term returns. Let me give you a simple example - invest time and money in your local school now and in a few years time the pool of labour, with skills upon which you can draw will be considerably larger. Hire and train a refugee or a homeless person, for instance, and you are contributing to an economy which, in a decade's time, will be more prosperous for all of us. Moreover, surveys consistently show that people prefer working for socially responsible companies, that they feel more motivated working for companies that care.

But the business arguments for social responsibility withstanding, I believe we also have a moral obligation to put something back into society, to help create a society that will benefit us all - to acknowledge with our time, expertise and funding, the debt we owe to the communities that enable us to thrive.

So what can companies actually do? Welfare to Work, the Government's initiative to get long term unemployed people back to work, is dependent on the backing of business - the Government knows that the battle to win over business will be long and fiercely fought. But I urge companies to get involved, to give young, unemployed people a chance. The Welfare to Work scheme should begin in certain pilot areas towards the end of this year. If your business operates in one of the pilot areas, offer to co- operate.

There are a raft of programmes designed to build links between schools and businesses. Encourage your employees to become mentors to local people. Write to the local youth centres, schools or colleges offering your company's time for mentoring. Think about becoming a corporate mentor to a smaller but growing, local business - call your local Business Links, Enterprise Agency or the local TEC to see if there are any appropriate start-ups in your area.

There are numerous other contributions that a company can make to its local community - and the contribution you choose will depend on your needs, the nature of your business and the type of skills you have to offer.

If we continue to bury our heads, ostrich-like in our businesses, concerned only with the immediate bottom line and blinkered by the comforts of routine, we risk long-term economic failure. Businesses are not just about fast returns - they have responsibilities. Carrying out those responsibilities, in my view, also makes very good business sense.

The time has come for all of us to wake up to our responsibilities, to recognise the symbiotic relationships we have with our communities and to put something back - in the knowledge that it will benefit both society and the balance sheet.

Jeremy Long is the chief executive of Focus Central London, the UK's largest Training and Enterprise Council, covering Central London.

Have you tried new the Independent Digital Edition apps?
Life and Style
ebookNow available in paperback
Life and Style
ebooksA superb mix of recipes serving up the freshest of local produce in a delicious range of styles
The data shows that the number of “unlawfully” large infant classes has doubled in the last 12 months alone
i100Mike Stuchbery, a teacher in Great Yarmouth, said he received abuse
Arts and Entertainment
The starship in Star Wars: The Force Awakens
filmsThe first glimpse of JJ Abrams' new film has been released online
Rio Ferdinand returns for QPR
sportRio Ferdinand returns from his three-game suspension today
The Speaker of the House will takes his turn as guest editor of the Today programme
arts + ents

Watch the spoof Thanksgiving segment filmed for Live!
Billy Twelvetrees will start for England against Australia tomorrow with Owen Farrell dropping to the bench
rugbyEngland need a victory against Australia today
Arts and Entertainment
The cover of The Guest Cat – expect to see it everywhere
Tyson Fury poses outside the Imperial War Museum in south London ahead of his fight against Dereck Chisora
boxingAll British heavyweight clash gets underway on Saturday night
i100 Charity collates series of videos that show acts of kindness to animals
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs General

    Opilio Recruitment: QA Automation Engineer

    £30k - 38k per year + Benefits: Opilio Recruitment: An award-winning consume...

    Opilio Recruitment: UX & Design Specialist

    £40k - 45k per year + Benefits: Opilio Recruitment: A fantastic opportunity ...

    Opilio Recruitment: Publishing Application Support Analyst

    £30k - 35k per year + Benefits: Opilio Recruitment: We’re currently re...

    Opilio Recruitment: Digital Marketing Manager

    £35k - 45k per year + benefits: Opilio Recruitment: A fantastic opportunity ...

    Day In a Page

    Homeless Veterans Christmas Appeal: ‘We give them hope. They come to us when no one else can help’

    Christmas Appeal

    Meet the charity giving homeless veterans hope – and who they turn to when no one else can help
    Should doctors and patients learn to plan humane, happier endings rather than trying to prolong life?

    Is it always right to try to prolong life?

    Most of us would prefer to die in our own beds, with our families beside us. But, as a GP, Margaret McCartney sees too many end their days in a medicalised battle
    Thomas Cook's outgoing boss Harriet Green got by on four hours sleep a night - is that what it takes for women to get to the top?

    What does it take for women to get to the top?

    Thomas Cook's outgoing boss Harriet Green got by on four hours sleep a night and told women they had to do more if they wanted to get on
    Christmas jumper craze: Inside the UK factory behind this year's multicultural must-have

    Knitting pretty: British Christmas Jumpers

    Simmy Richman visits Jack Masters, the company behind this year's multicultural must-have
    French chefs have launched a campaign to end violence in kitchens - should British restaurants follow suit?

    French chefs campaign against bullying

    A group of top chefs signed a manifesto against violence in kitchens following the sacking of a chef at a Paris restaurant for scalding his kitchen assistant with a white-hot spoon
    Radio 4 to broadcast 10-hour War and Peace on New Year's Day as Controller warns of cuts

    Just what you need on a New Year hangover...

    Radio 4 to broadcast 10-hour adaptation of War and Peace on first day of 2015
    Cuba set to stage its first US musical in 50 years

    Cuba to stage first US musical in 50 years

    Claire Allfree finds out if the new production of Rent will hit the right note in Havana
    Christmas 2014: 10 best educational toys

    Learn and play: 10 best educational toys

    Of course you want them to have fun, but even better if they can learn at the same time
    Paul Scholes column: I like Brendan Rodgers as a manager but Liverpool seem to be going backwards not forwards this season

    Paul Scholes column

    I like Brendan Rodgers as a manager but Liverpool seem to be going backwards not forwards this season
    Lewis Moody column: Stuart Lancaster has made all the right calls – now England must deliver

    Lewis Moody: Lancaster has made all the right calls – now England must deliver

    So what must the red-rose do differently? They have to take the points on offer 
    Cameron, Miliband and Clegg join forces for Homeless Veterans campaign

    Cameron, Miliband and Clegg join forces for Homeless Veterans campaign

    It's in all our interests to look after servicemen and women who fall on hard times, say party leaders
    Millionaire Sol Campbell wades into wealthy backlash against Labour's mansion tax

    Sol Campbell cries foul at Labour's mansion tax

    The former England defender joins Myleene Klass, Griff Rhys Jones and Melvyn Bragg in criticising proposals
    Nicolas Sarkozy returns: The ex-President is preparing to fight for the leadership of France's main opposition party – but will he win big enough?

    Sarkozy returns

    The ex-President is preparing to fight for the leadership of France's main opposition party – but will he win big enough?
    Is the criticism of Ed Miliband a coded form of anti-Semitism?

    Is the criticism of Miliband anti-Semitic?

    Attacks on the Labour leader have coalesced around a sense that he is different, weird, a man apart. But is the criticism more sinister?
    Ouija boards are the must-have gift this Christmas, fuelled by a schlock horror film

    Ouija boards are the must-have festive gift

    Simon Usborne explores the appeal - and mysteries - of a century-old parlour game