Cars with weak brands are endlessly advertised on TV, all trying to push some invariably mendacious message
Saturday 11 January 1997
Yet the majority of car makers have little or no brand identity. The exceptions are Mercedes-Benz (solid, well engineered, expensive), Volvo (safe, but so badly driven you pity every other poor sod on the road), BMW (flash, German, driven by image-conscious thrusters in a hurry), Rolls- Royce (regal, if now a touch vulgar), Jaguar (gentlemanly, mature), Ferrari (sexy, fast) and Porsche (flash, fast). Of the mass makers, only Volkswagen has a consistently strong brand (well-made, won't let you down). These are strong brands because, by and large, they accurately reflect the product and have done so for many years, reinforced by suitable promotion.
Weak brands are those artificially fabricated by some highly paid marketing consultant or ad agency, and then foisted on an ill-informed brand manager, usually to promote a wholly unexceptional car.
Cars with weak brands are those endlessly being advertised on TV, all trying to push some meaningless and invariably mendacious message. Ninety- five per cent of car ads fall into this category.
Despite the intentions of the brand manager and the ad agency, they will usually fail to build a brand because their message bears no relationship with reality. Rover (ex-slogan: "Above all, it's a Rover") has no brand value partly because that slogan was nonsensical. Underneath, Rovers are Hondas. More important, the cars Rover makes today are nothing like the cars it made 20 years ago, when it did have a strong brand (comfortable, strong, genteel). It will take many years for BMW, Rover's new owner, to correct this. And BMW, expert at brand management, knows it.
Vauxhall is another maker with no image - partly because its slogans are silly. How can the Vectra be a car for the next millennium when it's so ordinary in this one? It is also because Vauxhall, as a car maker, stands for nothing. Its cars have been consistently unexceptional.
One reason for car makers becoming brand obsessed is that as cars become more mechanically similar, so their brand identities become more important as buying differentiators. Nowadays, there is virtually no difference in engineering quality between a Nissan and a Citroen and a Peugeot and a Fiat (or, for that matter, a Renault and a Ford and a Vauxhall). They are virtually mechanical clones. So their badges, and all they stand for, matter more and more.
Even some manufacturers who do genuinely offer distinctive products are moving to the middle ground of mediocrity. They, too, have to reduce costs and now borrow manufacturing methods and components used by their less distinctive but frequently more cost-efficient rivals. Mercedes cars, although still the world's best built, are not as exceptionally solid as they were a decade or so ago, because they are increasingly being manufactured like Fords and Renaults and Nissans. The latest and fine VW Polo, although still better made than any rival, is not as tough as an old Golf.
In terms of product, the biggest difference between cars is now in their style. A few distinctive shapes are starting to pepper the roads after years of same-again styling - notably from Fiat, Ford, Audi and Renault. Good car designers are now being lauded like the fashion couture kings. Like clothes designers, they are asked to put sex appeal and emotion into goods which, materially, are much the same as the rivals.
When people at parties find out what I do, they invariably ask me what sort of car they should buy. Years ago, when cars were more mechanically distinctive, I would answer their questions at length. Now, I simply ask which car they fancy (there is invariably a car that appeals - usually on the basis of style and brand). As long as there is a dealer close by, as long as it is not East European, Korean or Malaysian (although new Skodas and new Hyundais are fine) whose cars really are still technologically a decade behind, then I advise them to buy it. They are rarely disappointed.
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