Despite saving the life of a woman who suffered a heart attack during a wedding reception - a British pub still received a bad TripAdvisor review from a guest.
The Carrington Arms pub and hotel near Milton Keynes says was hosting a wedding party when a young woman suddenly collapsed.
Thankfully, a barman quickly came to the rescue and managed to resuscitate her twice.
But, despite the quick thinking of the staff, a guest from the same wedding party left a negative review, complaining that breakfast was not included in the cost of their stay.
The review read, “Be aware of what you will be charged!”
“After a lovely family wedding I arranged payment before we left and was charged £77.00. I queried this with the manager who was very off-hand stating that it is £60.00 room only and breakfast is separate.”
The owners were quick to respond, taking to Facebook to explain the situation to their clients.
“Unfortunately, even after the quick thinking of our staff on Saturday we are shocked to say that we have still received a 'terrible' review on Trip Advisor from a guest from the same wedding party.
“Rather than recognising and appreciating that our staff revived the life of one of their relatives that was resuscitated twice during this horrific ordeal, has instead raised a one star TripAdvisor & Facebook rating complaining that she had to pay for breakfasts the next day, even though when she had booked DIRECTLY through our website she had in fact selected the 'room only' rate herself.”
Tripadvisor reviews: Seven of the funniest
Tripadvisor reviews: Seven of the funniest
1/7 “Nature is crap!”
Carved from the earth by the flow Colorado River, the Grand Canyon in the US state of Arizona is known to be one of the most breath-taking sights in the world. But one TripAdvisor reviewer wasn’t convinced. "I’ve been to a number of so called landmarks in my time - but what the hell was this? Just an overblown sandy ditch. "Should’ve stay in my hotel and watched DVD instead…"
2/7 "There was a poo in the kettle...”
"Do not stay in this absolute dump of a hotel, and I use the term hotel very loosely,” a reviewer wrote about a hotel Newcastle in a post simply entitled “there was a poo in the kettle…” “I cannot convey strongly enough how disgusting this place is.blood stained headborads that have clearly been up since the world war (the first one). "In summary...this place is a complete hole."
3/7 “Beach is too sandy.”
One review of the idyllic shores of Tumon Beach in Guam complained that while it had "clean and crystal clear" water which was "very nice for swimming,"” it had, er, too much sand.
Rating the location highly, a Trip Advisor user who stayed at a hotel in Saudi Arabia complained of an unwanted guest in his room. "i saw the ghost in my room over my 4 yr boy i screamed and ran out my room.[sic]" Complaining that the staff didn’t believe the account, the user warned others: "our room# was 303".
Striding into the realm of the offensive, a reviewer of the attic where teenage diarist Anne Frank stayed said: “I dont see the point of this 'attraction'." “So some girl wrote a diary, who cares?” they wrote of Frank, who was immortalised by her diary written before she was captured and killed by the Nazis during the Second World War.
6/7 "Never again"
A guest at a New York hotel had an unexpected and furry visitor when he stayed in the Big Apple, and was showered with water from the room above in the bathroom. "Water from the top vacationers ran strait through to our shower. And a rat helped us eat our Hershey's chocolates. When we complained about our uninvited guest, the man at the desk simply said : but its night, they come out at night.[sic]"
7/7 "I’d rather sleep on the street"
At least the guest in New York was encountering live animals. A visitor to a hotel in Wolverhampton ominously wrote that they'd "rather sleep on the street" after they claimed to have found a cat's paw in their pillowcase. "Communal toilets with no locks. Our neighbour had TV on all day and nite didn't close the door. It should be named Alcatraz."
Jenny Thomas, the woman who suffered the cardiac arrest, posted a message on the pubs Facebook page to thank them.
“Your staff saved my life and I will be forever grateful of that. Not only did you give my mother her daughter alive, you gave a special, beautiful little girl her mummy still alive and I will be forever in debt to you.”
TripAdvisor has come under fire many times for its handling of poor reviews with many in the hospitality industry claiming that they are difficult to remove and damaging to their trade.
Mr Dodman, general manager of The Carrington Arms told The Morning Advertiser that it was a 'constant battle' with review sites and added, “You have to take ratings with a pinch of salt.”Reuse content