T5 U-turn by insurer
Sunday 20 April 2008
Travellers using Heathrow's Terminal 5 faced more confusion last week following announcements made by Direct Line, one of the UK's biggest insurance firms.
On Tuesday, the firm said it might not be able to meet insurance claims for lost luggage and delayed flights by those using T5.
People who bought insurance before the baggage-handling problems started would still able to make claims, the insurer said, but policies purchased since then might not pay out.
A spokesman for Direct Line said: "Insurance only covers events the customer is not aware of at the time of purchase."
The insurer said it would restore the cover to new policies once the terminal was operating properly.
Direct Line is owned by the Royal Bank of Scotland (RBS). Other insurance brands in the RBS group, including Tesco and Churchill, did likewise.
However, on Thursday, facing heavy criticism, Direct Line did a volte-face, saying it would be covering all customers regardless of when they had taken out their policy. A spokesman described this as a "goodwill gesture".
The best - and worst - investments in 2013
10 tips for taking out a personal loan
The death of the pension: how equity release can fund your retirement
How to start your own internet business
The whole truth about legal fees: Conveyancing can knock a big hole in home-buyers' finances. To get the best deal you must cross-examine solicitors about their charges, says Sue Fieldman
- 1 'Sickening, deluded and unforgivable': Bloody attack brings terror to capital’s streets
- 2 Mothers' diets may harm IQs in two-thirds of babies
- 3 Far-right French historian, 78-year-old Dominique Venner, commits suicide in Notre Dame in protest against gay marriage
- 4 Eyewitness gives extraordinary account of her confrontation with Woolwich attackers
- 5 Woolwich attack: The EDL might have a sinister plan as a soldier is murdered in suspected Islamic terrorist attack
BMF is the UK’s biggest and best loved outdoor fitness classes
Find out what The Independent's resident travel expert has to say about one of the most beautiful small cities in the world
Win anything from gadgets to five-star holidays on our competitions and offers page.
Day In a Page
A modern home of almost 1,000sq ft is close to Stoke Newington's high street. £499,950
A five-bedroom bungalow in Hoveton with riverside garden and mooring dock, £550,000
A refurbished one-bedroom flat with south-facing reception and high ceilings. £579,950
A four-bedroom Grade II-listed house in Nazeing with large gardens. £550,000
A modern four-bedroom house in a converted stable within walking distance to Peckham Rye. £695,000
Three-bedroom house in a quiet residential area within close distance to Battersea Park. £450,000
A three-bedroom cottage within commuting distance of London, Norwich and Cambridge. £250,000
A two-bedroom cottage with a sun room and gardens in South Chard. £350,000.
A three-bedroom semi-detached house with original features including fireplaces and wooden flooring. £399,950
A modern two-bedroom flat split across two floors and close to several public transport links. £595,000
A one-bedroom flat with an open-plan reception/kitchen and private balcony. £315,000.
A bright two-bedroom garden flat between South Acton and Chiswick Park. £499,950.
A listed four-bedroom farmhouse with stables, set in four acres. £500,000.
A three-storey family home with four bedrooms and an extended kitchen/diner. £995,000.
A three-bedroom Hamstone cottage in the rolling Somerset countryside. £430,000.
A luxury one-bedroom apartment on the first floor of a converted Victorian house. £425,000.