Questions of cash: Bad service from Bradford & Bingley
Saturday 11 December 2004
Q. I am unhappy with the service provided by the Bradford & Bingley Mortgage Advice Centre.
Q. I am unhappy with the service provided by the Bradford & Bingley Mortgage Advice Centre. B&B recommended a Bristol & West mortgage stating in writing that the interest rate was 6.29 per cent. On receipt of the written confirmation from Bristol & West I found the interest rate was 6.84 per cent. I also ordered a homebuyer's survey which was not completed in time for the house price negotiation. Eventually I was given a valuation, instead of the survey. I have refused to pay B&B its fee of £990 for arranging the mortgage, but it is now demanding payment - despite receiving £1,238 from Bristol & West for the mortgage introduction fee.
A. Bradford & Bingley acknowledges its error in advising you of the wrong interest rate, apologises and will pay compensation of £1,592 to cover half the higher borrowing costs. B&B has agreed to write off £500 of its fee. B&B said once the compensation is taken into consideration you have obtained a very good deal. We believe it could do more to resolve your complaint, but B&B says you agreed to its compensation offer and refuse to make any further concession. Bristol & West accepts the error in providing a valuation instead of a survey was its responsibility and has refunded you the full fee.
Q. I bank online with NatWest and in August accidentally transferred £225 to Citibank - with whom I do not have an account. I reported this a week later to NatWest who after another week requested Citibank to return the money. Citibank said it would take 10 working days for the transfer. It did not happen, causing a further four days delay while a replacement cheque was raised. I was then told by Citibank that it would send me a cheque to my home, but this also did not happen. Citibank then said I needed permission from NatWest to have the cheque posted to me, but still I did not receive it. I have now had a BACS transfer into my account, but no apology or explanation. I am disabled with Multiple Sclerosis, dependent on welfare benefits and the loss of this money for six weeks caused financial hardship.
DB, by e-mail.
A. The CitiCards division of Citibank apologises to you and is sending an ex-gratia payment of £50. It accepts it did not post one cheque as promised, but does not know why its cheque to NatWest did not arrive.
Q. I'm 29 and have a personal pension. I recently remembered an old company pension fund has more than £1,000 in it. How can I get hold of this?
SS, by e-mail
A. You will have to be very patient. Pensions adviser Carl Melvin of Pension Transfer Solutions says: "There is no way to get the cash out of the old pension until you are 50. It is also too small to transfer to your current pension as the value is too low and the cost of advice would be prohibitive."
Independent Partners: Get fee-free expert mortgage advice and find the right mortgage deal for you.
Swedish stars ask fans for £195 pledges on crowd-funding website
voicesJust when you thought you could find a man, get married, and have a baby by the age of 35... it turns out you’re too late, says Grace Dent
sportNapoli 2 Arsenal 0: Gunners must now face either Real Madrid, PSG, Bayern Munich, Atletico Madrid or Barcelona in knock-out stages
musicAs Mariah Carey and Noddy Holder rake in the royalties from their classics, why there hasn't been a decent festive hit for 20 years?
theatreAuthor Daniel Rosenthal recalls the mishaps that almost brought the curtain down on the likes of John Gielgud and Diana Rigg
lifeFull of the joys and want to help your fellow man? December isn't the time to do it
lifeAs the Royal Mail plans to phase out deliveries on two wheels, it's no wonder posties are in a spin
techLuke Blackall reports on precision engineered prams and babygros that monitor your child 24-7
- 1 Nelson Mandela memorial: ‘Bogus’ interpreter made mockery of Barack Obama’s tribute
- 2 It’s shameful that our universities have accepted gender segregation under pressure from the most oppressive religious fanatics
- 3 Kenyan politician Mike Sonko left red-faced after photoshopping himself next to Nelson Mandela
- 4 Exeter to Edinburgh and back in a day: How one fresher's lost bet left him facing a 900-mile round trip
- 5 Selfie at funeral: Cameron squeezes in on Obama snap at Mandela memorial
- < Previous
- Next >
iJobs Money & Business
£77099.84 - £96375.26 per annum + Bonus + Benefits : Harrington Starr: My clie...
£45000 - £60000 per annum + Bonus and Package: Harrington Starr: Trading appli...
£50000 - £60000 per annum + BONUS + BENEFITS: Harrington Starr: A leading prov...
£70000 - £90000 per annum + BONUS + BENEFITS: Harrington Starr: A leading mark...
Day In a Page
A Grade II-listed home with six bedrooms, secluded landscaped gardens and views across Hadley Green
A Grade II-listed mansion with two apartments and a cottage, near Gretna Green
A three-bedroom Grade II-listed mews house with vaulted ceilings and roof garden
A spacious Grade II-listed family home with annexe and equestrian facilities among four acres of land in Itchingfield
A four-bedroom home with exposed brick walls and open fires in the picturesque village of Northill
A Grade II-listed property with five bedrooms and unique tower, overlooking Hastings Old Town
A charming five-bedroom detached family home, set within half an acre in Kew
A two-bedroom maisonette set on the top two floors of a period building, close to Kentish Town Tube.
Take advantage of the extra space provided by former stables and outbuildings at this five-bedroom farmhouse.
This three-bedroom Victorian terrace is near to Queen’s Road Peckham station, Nunhead station.
A five-bedroom modern house with terrace, swimming pool, Zen treehouse and large carp pond
An unexpected gem with four bedrooms, remarkable vaulted reception and a galleried study area
A five-bedroom house in one of Lymington's most sought after tree lined avenues, moments from the marinas and sailing clubs
A grand early 19th century B&B close to the historic harbour, with four en suite bedrooms
A four-bedroom, 17th century home with walled gardens, a landscaped terrace, cellar and open fires
A six-bedroom house with five bathrooms and four reception rooms spread over 4,000sq ft of luxury living space
A stunning three double-bedroom apartment with two decked terraces in the exclusive gated community, Bromyard House
A 10-bedroom period, family home amid beautiful surroundings in the centre of the Wentworth Estate in Longcross village
A stylish three-bedroom apartment with two bathrooms and private landscaped garden, moments from Fitzroy Square
A Grade II-listed Elizabethan barn with landscaped gardens, exposed elm beams and four bedrooms, all with lovely views
A six-bedroom family home, dating back to 1280 with four reception rooms, barn, swimming pool and tennis courts in Harwell
A spacious two-bedroom flat, refurbished to a very high standard with private landscaped garden, close to Kentish Town station
An exceptional two-bedroom apartment with balcony and underground parking in the centre of Richmond
A one-bedroom, luxury, duplex apartment in the grand landmark building, Imperial Hall
Run a fabulous boutique shop, live above it in a one-bedroom flat and let a second one-bedroom flat that comes part and parcel
A Grade-II listed, thatched cottage in Hundleby village, with five bedrooms, a coach house and three and a half acres
A spacious two-bedroom flat in the heart of Hoxton Square with wooden floors and roof terrace
A five-bedroom family home with stunning pool and gym complex set among two acres of land
A six-bedroom period house with heated swimming pool and a separate two-bedroom annexe cottage in Townlake, £795,000
A spacious and contemporary two-bedroom flat arranged over three floors, with garden patio close to St George Square, £600,000
A one-bedroom flat in a beautiful Regency building opposite the beach in Kemp Town, £190,000
A two-bedroom flat with London skyline views close to Surrey Quays. £395,000.
A seven-storey tower with three bedrooms and a stunning roof terrace. Guide price: £850,000.
A 16-bedroom country pile with nine reception rooms, four self-contained flats and a 13th century Peel Tower. £850,000.
A classic six-bedroom Victorian Manse house 10 miles from Edinburgh. £495,000.
John Lennon's childhood home in Liverpool to be sold at auction. Guide price: £150,000-£250,000.
A six-bedroom detached period property with secluded gardens, ample parking and a double garage in Rye, £675,000.
A large split-level property with three double-bedrooms and roof terrace, close to Crouch End Broadway, £625,000.
A charming barn conversion in the picturesque Cotswold village of Ilmington with three bedrooms, a detached garage, workshop and beautifully manicured gardens £675,000.
A three-bedroom new build, ground-floor flat with two bathrooms, close to Bermondsey tube, £445,000.