By Alice-Azania Jarvis: T-Mobile's goodwill vanished in the ether

And so I spoke too soon. Not about Berlin – on which more later – but about T-Mobile. Remember my eulogy to their customer service? The column, a few weeks back, which recounted in great detail the kindness of a man in their customer service office who said that I could pay my extortionate bill – wrung up after accidentally leaving my mobile wireless on while on a work trip to Asia – in a series of interest-free instalments? Well he was, as it turns out, wrong. Utterly, completely wrong. He froze my direct debit all right – but he failed to do anything else. Instead of a note being put on my account, nothing happened. Well, nothing except my credit rating crashing through the floor.

And so it was on Monday that I got a call from a rather less nice man in customer service, aggressively announcing his intention to cut off my phone. That very evening. This, despite the fact that I had been given no notice whatsoever, and my delayed payments had – or so I was lead to believe – been sanctioned. It's not as though my actual phone service has been any good. Texts inexplicably stopped arriving a while ago. Internet access is patchy. And my voicemail is on the blink. (It also, I have discovered on looking at my phone bill, costs a fortune to check, so please – if you ever happen to call me – don't leave a message.)

I can't help but wonder whether T-Mobile's newly unhelpful approach might have something to do with the fact that I renewed my contract last week, and therefore am bound to them for another 18 months.

Or possibly not. Possibly, it is all a coincidence. Possibly, my sense of injustice in misplaced. After all, my attitude to the whole Monday encounter wasn't helped by the fact that it happened midway through a three-hour wait for a delayed train while returning from an interview in Cornwall. And, of course, it's all the worse for its proximity to my Berlin trip. I'd not been home 24 hours when the call arrived.

As I wrote last week, there was plenty to do on the cheap in Germany. Still, flights and accommodation aren't free. Combined with my new mega phone bill, it's an expense that leaves me feeling quite sick with anxiety. Until payday arrives, I shall be living in a permanent state of tension. In return for a holiday abroad, it's worth it. In return for an inflated phone bill and some poor customer service? Well, the less said on that the better.

a.jarvis@independent.co.uk

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at VouchedFor.co.uk

Arts and Entertainment
Women protest at the rape and murder of Jyoti Singh
tvReview: It's a tough watch, but the details of the brutal gang rape and murder of medical student need to be shared if we want to strive for global gender equality
Life and Style
Living for the moment: Julianne Moore playing Alzheimer’s sufferer Alice
health
News
people
Voices
A propaganda video shows Isis forces near Tikrit
voicesAdam Walker: The Koran has violent passages, but it also has others that explicitly tells us how to interpret them
News
people
Life and Style
love + sex
Arts and Entertainment
Victoria Wood, Kayvan Novak, Alexa Chung, Chris Moyles
tvReview: No soggy bottoms, but plenty of other baking disasters on The Great Comic Relief Bake Off
Sport
Ashley Young celebrates the winner for Manchester United against Newcastle
footballNewcastle 0 Man United 1: Last minute strike seals precious victory
Life and Style
Tikka Masala has been overtaken by Jalfrezi as the nation's most popular curry
food + drink
News
Benjamin Netanyahu and his cartoon bomb – the Israeli PM shows his ‘evidence’
people
News
i100
Arts and Entertainment
80s trailblazer: comedian Tracey Ullman
tv
Arts and Entertainment
Stephen Tompkinson is back as DCI Banks
tvReview: Episode one of the new series played it safe, but at least this drama has a winning formula
Arts and Entertainment
Jeffrey Archer holds up a copy of 'Kane and Abel', a book he says was ripped-off by Bollywood
books
Life and Style
food + drink
Finacial products from our partners
Property search
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Ashdown Group: Graduate Application Support Analyst

    £25000 - £30000 per annum + benefits: Ashdown Group: A global leader operating...

    Reach Volunteering: External Finance Trustee Needed!

    Voluntary post, reasonable expenses reimbursed: Reach Volunteering: Would you ...

    Christine McCleave: FP&A Analyst

    £36,000 - £40,000: Christine McCleave: Are you looking for a new opportunity a...

    Recruitment Genius: Sales Executive - OTE £40,000

    £15000 - £18000 per annum: Recruitment Genius: This is a great opportunity for...

    Day In a Page

    War with Isis: Iraq's government fights to win back Tikrit from militants - but then what?

    Baghdad fights to win back Tikrit from Isis – but then what?

    Patrick Cockburn reports from Kirkuk on a conflict which sectarianism has made intractable
    Living with Alzheimer's: What is it really like to be diagnosed with early-onset dementia?

    What is it like to live with Alzheimer's?

    Depicting early-onset Alzheimer's, the film 'Still Alice' had a profound effect on Joy Watson, who lives with the illness. She tells Kate Hilpern how she's coped with the diagnosis
    The Internet of Things: Meet the British salesman who gave real-world items a virtual life

    Setting in motion the Internet of Things

    British salesman Kevin Ashton gave real-world items a virtual life
    Election 2015: Latest polling reveals Tories and Labour on course to win the same number of seats - with the SNP holding the balance of power

    Election 2015: A dead heat between Mr Bean and Dick Dastardly!

    Lord Ashcroft reveals latest polling – and which character voters associate with each leader
    Audiences queue up for 'true stories told live' as cult competition The Moth goes global

    Cult competition The Moth goes global

    The non-profit 'slam storytelling' competition was founded in 1997 by the novelist George Dawes Green and has seen Malcolm Gladwell, Salman Rushdie and Molly Ringwald all take their turn at the mic
    Pakistani women come out fighting: A hard-hitting play focuses on female Muslim boxers

    Pakistani women come out fighting

    Hard-hitting new play 'No Guts, No Heart, No Glory' focuses on female Muslim boxers
    11 best gel eyeliners

    Go bold this season: 11 best gel eyeliners

    Use an ink pot eyeliner to go bold on the eyes with this season's feline flicked winged liner
    Katarina Johnson-Thompson: Heptathlete ready to jump at first major title

    Katarina Johnson-Thompson: Ready to jump at first major title

    After her 2014 was ruined by injury, 21-year-old Briton is leading pentathlete going into this week’s European Indoors. Now she intends to turn form into gold
    Syrian conflict is the world's first 'climate change war', say scientists, but it won't be the last one

    Climate change key in Syrian conflict

    And it will trigger more war in future
    How I outwitted the Gestapo

    How I outwitted the Gestapo

    My life as a Jew in wartime Berlin
    The nation's favourite animal revealed

    The nation's favourite animal revealed

    Women like cuddly creatures whilst men like creepy-crawlies
    Is this the way to get young people to vote?

    Getting young people to vote

    From #VOTESELFISH to Bite the Ballot
    Poldark star Heida Reed: 'I don't think a single bodice gets ripped'

    Poldark star Heida Reed

    'I don't think a single bodice gets ripped'
    The difference between America and Israel? There isn’t one

    The difference between America and Israel? There isn’t one

    Netanyahu knows he can get away with anything in America, says Robert Fisk
    Families clubbing together to build their own affordable accommodation

    Do It Yourself approach to securing a new house

    Community land trusts marking a new trend for taking the initiative away from developers