Five Questions About: Warm home discounts


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What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme was launched in April 2011. It is a joint venture between the government and energy companies to provide the most vulnerable householders in England, Scotland and Wales with a one-off annual rebate of up to £120 on their bills.

Who qualifies?

If you receive only the guarantee credit element of Pension Credit, you will automatically qualify for the rebate. This will be confirmed by letter from your energy supplier between mid-November 2011 and the end of February 2012. Qualifying customers may include those on the savings element of Pension Credit, those on Income Support or Income-based Job Seeker's Allowance and those on low incomes. You may also qualify if you, or a child in your house, is on Disability Living Allowance, or you have a child under five.

How do I get the rebate?

If you automatically qualify for the rebate, you don't have to do anything. It will come back to you via a discount on your bills.

If you may be eligible, but an automatic rebate can't be made, your energy supplier should ask you to provide more information. This must be returned by 28 March 2012. You can also contact the Warm Home Discount Scheme Helpline direct on 0845 603 9439.

Will the scheme affect other fuel benefits?

If you qualify for a rebate paid under the Warm Home Discount Scheme, this will not affect any Cold Weather Payment or Winter Fuel Payment.

How long will the scheme run for?

The Warm Home Discount Scheme will run for four years from winter 2011-12, though the amount of rebate available may vary with each year.

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