Quarter of financial services complaints about Lloyds
Part-nationalised Lloyds Banking Group accounted for more than a quarter of all complaints made against financial services firms during the first half of the year, figures showed today.
The Financial Ombudsman Service said it received 22,420 complaints about the group, in which the Government holds a 43% stake, during the six months to the end of June.
These accounted for 27% of the 84,212 complaints the ombudsman received for all financial services firms during the period.
Barclays was the second most complained about group, with the ombudsman receiving 9,215 complaints about the bank, followed by Royal Bank of Scotland, which has also received a Government bail out, at 6,469.
Spanish banking giant Santander and HSBC completed the top five most complained about firms at 5,372 and 4,031 respectively.
Between them these five groups accounted for 47,507 cases referred to the ombudsman - more than half of all complaints received.
Within the total for Lloyds Banking Group, Lloyds TSB accounted for 12,750 complaints, while Bank of Scotland, which includes the Halifax brand, made up 6,211 of the cases.
But Lloyds Banking Group was quick to point out the number of complaints it had received was low in relation to the number of customers it has, as the UK's largest bank.
A spokeswoman said: "The vast majority of our customers are happy with the service we provide and this is reflected in the low number of complaints we receive relative to the high number of accounts our customers hold."
People complaining about the banks were most likely to have a dispute about banking and credit products, or general insurance ones, including controversial payment protection insurance.
There were also a high level of complaints against credit card firms, with the ombudsman receiving 1,976 complaints about MBNA and 1,662 about Capital One.
- 2 Gay couple beaten in park urge MPs to moderate language on gay marriage
- 3 After woman sells virginity for $780,000, here are the results of our prostitution survey
BMF is the UK’s biggest and best loved outdoor fitness classes
Win anything from gadgets to five-star holidays on our competitions and offers page.
iJobs Money & Business
£850 - £1000 per day: Orgtel: Programme Change Manager - Banking - London - £8...
£180 - £230 per day: Orgtel: Operations Analyst - Leading Bank in the City of ...
£500 per day: Orgtel: A top tier banking client urgently requires Finance Busi...
£425 - £550 per day: Orgtel: Senior Finance Project Manager - £550 - Bristol -...
Day In a Page
A modern home of almost 1,000sq ft is close to Stoke Newington's high street. £499,950
A five-bedroom bungalow in Hoveton with riverside garden and mooring dock, £550,000
A refurbished one-bedroom flat with south-facing reception and high ceilings. £579,950
A four-bedroom Grade II-listed house in Nazeing with large gardens. £550,000
A modern four-bedroom house in a converted stable within walking distance to Peckham Rye. £695,000
Three-bedroom house in a quiet residential area within close distance to Battersea Park. £450,000
A three-bedroom cottage within commuting distance of London, Norwich and Cambridge. £250,000
A two-bedroom cottage with a sun room and gardens in South Chard. £350,000.
A three-bedroom semi-detached house with original features including fireplaces and wooden flooring. £399,950
A modern two-bedroom flat split across two floors and close to several public transport links. £595,000
A one-bedroom flat with an open-plan reception/kitchen and private balcony. £315,000.
A bright two-bedroom garden flat between South Acton and Chiswick Park. £499,950.
A listed four-bedroom farmhouse with stables, set in four acres. £500,000.
A three-storey family home with four bedrooms and an extended kitchen/diner. £995,000.
A three-bedroom Hamstone cottage in the rolling Somerset countryside. £430,000.
A luxury one-bedroom apartment on the first floor of a converted Victorian house. £425,000.