Questions of cash: Beware fake emails that demand money
Saturday 14 June 2008
Q. Ever since typing my name into Google out of idle curiosity, I have been receiving emails from it demanding money or it will stop my ads. I do not have any ads, but its emails are non-reply and attempts to contact it are ignored. When I am abroad, accessing these emails costs me money. Help! SP, Guildford
A. Don't blame Google – it is even more annoyed than you are. It has nothing to do with having typed your name into its search engine – that is just a coincidence. This is yet another phishing scam designed to extract money or personal information from innocent internet users. You should ignore the emails and perhaps review your email-protection software, which appears not to be blocking spam mail. Google says the sender of these emails appears to be based in China and it is attempting to take legal action to put an end to its activities.
Q. Our son went travelling in South America, where in December his bag containing cameras, passport and bank cards was snatched at a bus station. He phoned us and we contacted banks, card companies and the mobile-phone provider. He has accounts with HSBC, NatWest and Barclays. Both HSBC and NatWest sent new cards to him via our home address. But Barclaycard insisted he phone them from South America. He tried repeatedly to do this, but even though he spent £35 on calls he was unable to get through to people who could sort his problem out. Barclaycard refused to send his card to our address as apparently it has our postal code recorded wrongly on its records – which was one of the reasons our son was unable to solve the problem when he phoned it – and it has no trace of him having lived here. PS, Buckinghamshire
A. Barclaycard says that having reviewed the tapes of calls between your son and Barclaycard, its staff could have handled his calls "in a more professional and helpful manner". Initially it credited your son's account with £35 as a goodwill gesture. We felt this was insufficient and asked Barclaycard to review this as it merely repaid the cost of your son's calls from South America. It has now agreed to credit his account with a further £50 in recognition of its poor handling of his calls.
Q. Earlier this year, high winds damaged the pebbledashing on my property, some of which fell through my neighbour's plastic carport roof. Both properties are covered by the same Norwich Union insurance policy. Norwich Union has been very slow in responding to the claim, even though we have provided the requested two written quotes from different tradesmen. The claims assessor concluded that while the damage was the result of the storm and high winds, only the carport damage would be covered by the insurance policy. Norwich Union will pay for the damage that will cost about £50 to repair, while rejecting the claim for damage of about £1,000. We pay more than £400 a year on insurance to Norwich Union. AM, Nottingham
A. A Norwich Union spokesman says its assessor concluded: "Despite the fact there had been storm conditions in the area, the pebbledashing had fallen off the walls because of general wear-and-tear problems and not because of any adverse weather conditions. We wouldn't expect high winds to affect pebbledashing that is in good condition and it seems the damage has only highlighted an ongoing maintenance issue." Your policy does not cover damage caused by wear and tear. You are unhappy with this response and can take the matter further by requesting the Financial Ombudsman Service to review the matter, but Norwich Union seems to be on safe legal ground.
Derek Pain: I'm cautious, but remain one of the few bulls in the market
Donald MacInnes: Who would want to be a Barbie girl in a non-Barbie world?
Mark Dampier: How to get an income now that savings are past the 'use by' date
Thousands of UK investors could lose out following collapse of Secured Energy Bonds
Bargain Hunter: Fly off for a winter break in France or Portugal for well under £100
- 1 Venezuela Expo Tattoo 2015: Extreme body art from 'Vampire Woman' to 109mm earlobes
- 2 Saudi preacher who 'raped and tortured' his five -year-old daughter to death is released after paying 'blood money'
- 3 Ball pool for adults opens in London
- 4 Amal Clooney gives excellent response to fashion question at European Court of Human Rights
- 5 Rashida Jones speaks out against male-centric porn saying 'women should have sex and feel good about it'
9 reasons Greece's experiment with the radical left is doomed to failure
Have we reached 'peak food'? Shortages loom as global production rates slow
Greece elections: Syriza and EU on collision course after election win for left-wing party
British grandmother Lindsay Sandiford faces execution by firing squad in Indonesia
Liberal Democrat minister defends comments suggesting immigration causes pub closures
King Abdullah dead: We can't afford not to hold Saudi Arabia's royals to account
iJobs Money & Business
£40000 - £50000 per annum: Recruitment Genius: This is an exciting opportunity...
£30000 - £35000 per annum + Benefits: Ashdown Group: Marketing Manager - Marke...
£13000 per annum: Recruitment Genius: This Pension Specialist was established ...
£23000 - £26000 per annum + Benefits: Ashdown Group: Market Research Executive...
Day In a Page
A minimnalist four-bedroom home designed to the highest spec, featuring glass walls and a kitchen space lit by a glass roof
Hibernate during winter and make your living during the summer at this busy guesthouse with panoramic sea views, in the village of Lynton
A four-bedroom penthouse next to the Tate with direct views of St Paul's from two floors of luxurious living space
A four-bedroom detached home surrounded by spacious gardens and woodland, close to New Pudsey
An 18th-century, three-bedroom home near Langstone Harbour built from ships beams with vaulted ceilings and wood burning stoves
A five-bedroom semi-detached home with a mix of period and modern features in a popular and convenient location
This five-bedroom red-brick beauty overlooks the village green and sits in just under two acres of land
A three-bedroom villa with self-contained flat, minutes from Lake Windermere
A deceptively spacious, beautifully presented Georgian home with 3000sq ft of living space and five reception rooms
A five-bedroom Victorian home with four receptions, superb gardens and paddock in Pembury
An eight-bedroom house on the south side of the The Green with cinema, wine cellars and summer house
This 17th century beauty is full of rustic cosiness, while the detached home office means you can also run a business
Four exclusive apartments in a Grade II-listed former medical school with 2,275 sq ft of living space and 18ft ceilings
A five-bedroom terraced house on the popular Peterborough Estate, ideally located for both Eel Brook Common and South Park
A state-of-the-art farm-building conversion on the former Cliveden Estate, with 11,420sq ft of internal space, cinema and wine cellar
A three-bedroom, 15th-century cottage with original features in the picturesque village of Sissinghurst
A six-bedroom terraced house with large south-facing roof terrace, cinema room and wine cellar
A new seven-bedroom home built in Queen Anne-style with swimming pool and parkland views in Mortimer
A listed, four-bedroom farmhouse in the rural hamlet of Rushall with detached barn, four acres of gardens and paddocks
A first-floor flat with two bedrooms, a spacious reception room and communal grounds in a leafy part of London
A three-bedroom flat with a spacious rootop terrace and balcony, accessed from a private gated courtyard
A Grade II-listed pile with six bedrooms, stables and 39 acres of grounds in Standlake
A two-bedroom flat with boutique hotel-style interiors, close to the foodie haunt of West End Lane
A two-bedroom flat in a beautiful old vicarage, with many original features, close to the city centre
A three-bedroom 16th-century home with an aga kitchen, private gardens and heated outdoor pool, in Hadleigh
A three-bedrom home in sought-after Queen's Gate Mews, with Italian marble-finished bathrooms
Surrounded by glorious countryside in the village of Udimore, sits this impressive four-kiln oast and barn conversion
A five-bedroom house in the picturesque village of Kettlewell, north Yorkshire
An 18th-century former coaching inn with original staircase, open fireplaces and beams throughout
A Grade II-listed Georgian town house with three bedrooms and a south-facing courtyard, near Arundel Castle
Feel on top of the world at this über chic penthouse on the 37th floor of one of Europe’s tallest blocks.
A Grade II-listed Victorian villa with six bedrooms and two further cottages, all with spectacular sea views
A grade II-listed, Georgian cottage with mature 50ft garden, perfect for summer entertaining
A magnificent Georgian pile with turrets, seven bedrooms, a heated pool and four acres of gardens
Fairoak Farm has five bedroom suites, gym, outdoor swimming pool and golf course
Chic two-bedroom river-fronted flat with a private lift that delivers you directly to your home
A spectacular seven-bedroom Tudor pile, once owned by Henry VIII, with 18 acres of land
A seven-bedroom Georgian property previously used as a picturesque wedding venue
A split-level flat in a church conversion with two en suite bedrooms and 1,200sq ft of living space
A three-bedroom bungalow situated behind an impressive stone wall, £645,000
Windsor Castle overlooks this three-bedroom Victorian cottage located on one of Windsor's smartest roads
Chapel House is a former vicarage with nine bedrooms in the beautiful Upper Wye Valley
A five-bedroom B&B and separate owner's accomodation with potential for conversion