Questions of cash: 'Can I still claim for my Buy & Fly! miles?'
Saturday 07 February 2009
Q. I took out a Morgan Stanley credit card specifically because of its travel reward programme Buy & Fly! I accumulated enough miles for a return trip to the United States. But suddenly Buy & Fly! no longer existed and I was left with nothing. Barclaycard then wrote, saying it had taken over the Buy & Fly! Travel Awards programme and issued me with a Barclaycard Travel Rewards card. When I asked if it would credit my Buy & Fly! miles, it said this was being "considered". It assured me that for every £1 I spent, I would receive one mile on its new card. When I rang Barclaycard to check the position, I was rudely told it had decided not to credit me with the Buy & Fly! miles, and the travel rewards company taking over the new Barclaycard rewards scheme had gone into receivership. As a result, there was no longer a Travel Rewards card but a "Cash Back" card. This is offering 0.5 per cent on each pound spent! MN, London.
A. Last summer, Barclaycard purchased Discover Financial Services, which issued the Goldfish and Morgan Stanley Buy & Fly! cards. Customers with Buy & Fly! cards were transferred on to a Barclaycard Travel Rewards card, retaining existing benefits. But in November, the company running the Travel Rewards and Buy & Fly! schemes – Landround – went into administration. Barclaycard then converted unused Travel Rewards points into cash entitlements, which will be paid to customers by cheque. If, as you believe, you had about 40,000 miles accumulated on your Buy & Fly! card, you will be entitled to a payment of about £2,000 – more than enough to purchase tickets to the US. However, this would have involved purchases of about £400,000, so you may have overestimated the total miles collected.
Barclaycard has now transferred its Travel Rewards customers on to its cashback card, which will earn 1 per cent on spending up to £200 per month and 0.5 per cent on spend above that. Barclaycard says it is honouring the Buy & Fly! and Travel Rewards miles for the sake of customer goodwill, without a legal obligation to do so. It is about to write to Buy & Fly! and Travel Rewards customers advising them of the changes to their cards.
Q. I asked NatWest to help me restructure my debts. NatWest said it was unable to do this, suggesting my credit score was not good enough. I checked with Experian and found that my score was 984 out of 1,000 – rated excellent. Can you get NatWest to see sense? SH, by email.
A. You advise us that as a result of our intervention, NatWest renewed your debt facilities. NatWest did not respond directly to our enquiries at all – which is sadly not unusual.
Q. You explained the protection for Post Office investors (Questions of Cash, 24 and 31 January). I have investments in National Savings – Premium Bonds, savings certificates and a cash ISA – exceeding £50,000, with no class of investment exceeding £50,000. Are such investors covered in full for their investments, or only to the Financial Services Compensation Scheme (FSCS) limit of £50,000? CH, by email.
A. Post Office savings products are provided under an arrangement with the Bank of Ireland, which is not based in the UK and is no longer subject to the FSCS. Although National Savings & Investment products are also sold by the Post Office, these are not affected. "National Savings & Investments products are 100 per cent guaranteed, because they are backed by the Treasury," explains an NSI spokesman. "That includes products bought at the Post Office." They are government investment products so protection is not limited to the £50,000 guarantee that applies to products backed by the FSCS. Northern Rock as a nationalised bank is also fully guaranteed by the Government.
Questions of Cash cannot give individual advice. But if you have a financial dilemma, we'll do our best to help. Please email us at: email@example.com
Independent Partners; request a free guide on NISAs from Hargreaves Lansdown
- 1 Scottish independence: Ireland since 1919 is a lesson for Scotland in what a Yes vote means
- 2 Watch a man race the Circle line - and win
- 3 A bottle of wine a day is not bad for you and abstaining is worse than drinking, scientist claims
- 4 Grandmas keep accidentally tagging themselves as Grandmaster Flash on Facebook
Daniele Watts: Django Unchained actress detained by Los Angeles police after being mistaken for a prostitute
The political class is doing what Hitler couldn’t – destroying Britain
Scottish independence: Nationalist leader Jim Sillars threatens pro-union companies with 'day of reckoning' after independence
Scottish independence: Yes campaign feels the heat as Alex Salmond's NHS claims come under furious attack
Portuguese academic says British are 'filthy, violent and drunk'
£23m Birmingham cycle scheme is attacked by Tory councillor for not catering to the elderly
iJobs Money & Business
£20 - 24k (Uncapped Commission - £35k Year 1 OTE): Guru Careers: We are seekin...
£20 - 24k + Benefits: Guru Careers: This is a great opportunity for an enthusi...
£280 - £320 per day: Ashdown Group: The Ashdown Group have been engaged by a l...
£400 - £450 Per Day: Clearwater People Solutions Ltd: **URGENT CONTRACT ROLE**...
Day In a Page
A first-floor flat with two bedrooms, a spacious reception room and communal grounds in a leafy part of London
A three-bedroom flat with a spacious rootop terrace and balcony, accessed from a private gated courtyard
A Grade II-listed pile with six bedrooms, stables and 39 acres of grounds in Standlake
A two-bedroom flat with boutique hotel-style interiors, close to the foodie haunt of West End Lane
A two-bedroom flat in a beautiful old vicarage, with many original features, close to the city centre
A three-bedroom 16th-century home with an aga kitchen, private gardens and heated outdoor pool, in Hadleigh
A three-bedrom home in sought-after Queen's Gate Mews, with Italian marble-finished bathrooms
Surrounded by glorious countryside in the village of Udimore, sits this impressive four-kiln oast and barn conversion
A five-bedroom house in the picturesque village of Kettlewell, north Yorkshire
An 18th-century former coaching inn with original staircase, open fireplaces and beams throughout
A Grade II-listed Georgian town house with three bedrooms and a south-facing courtyard, near Arundel Castle
Feel on top of the world at this über chic penthouse on the 37th floor of one of Europe’s tallest blocks.
A Grade II-listed Victorian villa with six bedrooms and two further cottages, all with spectacular sea views
A grade II-listed, Georgian cottage with mature 50ft garden, perfect for summer entertaining
A magnificent Georgian pile with turrets, seven bedrooms, a heated pool and four acres of gardens
Fairoak Farm has five bedroom suites, gym, outdoor swimming pool and golf course
Chic two-bedroom river-fronted flat with a private lift that delivers you directly to your home
A spectacular seven-bedroom Tudor pile, once owned by Henry VIII, with 18 acres of land
A seven-bedroom Georgian property previously used as a picturesque wedding venue
A split-level flat in a church conversion with two en suite bedrooms and 1,200sq ft of living space
A three-bedroom bungalow situated behind an impressive stone wall, £645,000
Windsor Castle overlooks this three-bedroom Victorian cottage located on one of Windsor's smartest roads
Chapel House is a former vicarage with nine bedrooms in the beautiful Upper Wye Valley
A five-bedroom B&B and separate owner's accomodation with potential for conversion
Enjoy summer by the Thames in this two double-bedroom converted warehouse in Rotherhithe village
A one-bedroom, luxury apartment with private gym and concierge service in Moorgate
A four-bedroom house in Hermitage Gardens with three reception rooms and landscaped gardens
A seven-bedroom Grade II-listed property with a separate self-contained apartment
A five-bedroom Victorian house with three reception rooms and galleried landing, £695,000
A six-bedroom farmhouse with five acres of land in a former cloth-making village
A secluded seven-bedroom detached house with large private garden, £490,000
A three-bedroom cottage overlooking Sarratt village green with open fires and solid oak floors
A three-bedroom maisonette flat in a Grade I-listed, Georgian townhouse in a sought-after location
A one-bedroom apartment located within a private gated development, north of Turnham Green
Look forward to a brighter future at two-bedroom Sunny Cottages, ideal for Londoners looking to downsize
A three-bedroom red-brick cottage with outbuildings and pretty gardens, £200,000
This three-bedroom flat within a former textile factory spans the corner of the fourth floor and has a balcony