Questions Of Cash: Carphone told me I'd lose my unused Fresh credit
Saturday 13 March 2010
Q Carphone Warehouse's subsidiary TalkMobile, which operates the Fresh mobile service, has informed me that it will close the service on 19 March. It suggests users transfer to TalkMobile. I topped up in December and was told nothing about closure. I now want to move my mobile account to Asda. TalkMobile tells me that unused credit will be lost: I have complained that it is unfair that I will not get a refund on my top-up. DM, Belfast.
A The Carphone Warehouse spokesman Shane Conway says: "We are planning to migrate our Fresh customers on to our TalkMobile service by the end of March. This is part of our overall strategy to consolidate our entire MVNO [mobile virtual network operator] base on to a single network ... Fresh and Mobile World customers who have more credit left on their accounts than is initially provided when they join Talk Mobile will receive the difference on their TalkMobile account by 15 April. We apologise to anyone who received contrary information. We are sorry if [the reader] would prefer to port to another provider. I will arrange for someone to call the customer and refund any outstanding credit."
Q I received an unsolicited letter from TalkTalk telling me that it had added a "calling feature" to my landline account. I had been selected to have this feature free for the first month, but it would cost £4 per month thereafter. I am outraged: £48 a year is a lot to charge extra for a service I had not requested. DH, Coventry.
A TalkTalk, which is owned by Carphone Warehouse, says: "The changes to [the reader's] account occurred while we were transferring some of our internal systems over – which meant some services were no longer available. We wrote to explain this and to offer an equivalent service, for free for the first month, with the option to cancel at anytime. Since [the reader] called to cancel the service it no longer appears on his account." You remain unhappy about this, questioning whether TalkTalk is legally permitted to change the contract arrangements in this way. TalkTalk's legal team has considered your point and insists that it is able to do this.
Q My wife and I took a short break with friends in November. The four of us planned to fly out together on easyJet from London and booked tickets, independently, online. We all arrived at the airport on time and our friends received text messages with details of boarding times. But when we looked at the departures board, our flight was not there. We contacted the help desk to be told the flight had been cancelled some time before. Apparently, we should both have received emails confirming this, but neither of us did. EasyJet agreed to pay for an alternative carrier to take us to Majorca. On our return easyJet refused to reimburse me. My neighbour has received to the value of the replacement flight. My three letters to easyJet's chief executive have been ignored. JW, Ely.
A EasyJet told us: "EasyJet sincerely apologises for the cancellation of the flight from London to Palma De Mallorca. However, we did inform the customer of this cancellation by email as soon as we were aware that it would not be possible to operate the flight. As a gesture of goodwill, we have offered [the reader] an easyJet travel voucher to the value of his original flight."
Questions of Cash cannot give individual advice. But if you have a financial dilemma, we'll do our best to help. Please email us at: firstname.lastname@example.org
Scottish Power hit with sales ban by regulator
Simon Read: You're guilty until proven innocent when HMRC sends in the tax credit detectives
There are 'dark corners' of the investment and pensions industry, says Pension Minister
Midweek Money: The end (of the tax year) is nigh: act now
Bank-beating exchange rates on your international payments
- 1 What happens to your body when you give up sugar?
- 2 Have sex with your iPad thanks to the new sex toy no-one asked for
- 3 Bali nine: Welcome to 'Execution Island' – the Indonesian holiday resort where foreigners are sent to die
- 4 The 'sex selfie stick' lets you FaceTime the inside of a vagina
- 5 Why you're almost certainly more like your father than your mother
Durham Free School: 'Creationism taught at' free school facing closure
Nearly 100,000 of Britain's poorest children go hungry after parents' benefits are cut
Ukip would cut billions from Scottish budget to fund English tax cuts
End of the licence fee: BBC to back radical overhaul of how it is funded
Ukraine crisis: Top Chinese diplomat backs Putin and says West should 'abandon zero-sum mentality'
Boris Nemtsov shot dead: Outspoken Putin critic who had expressed fears for his life is killed near the Kremlin
iJobs Money & Business
£8 per hour: Recruitment Genius: This Pension Specialist was established early...
£30 - 35k + Bonus & Benefits: Guru Careers: We are seeking an Executive Assist...
£25000 - £30000 per annum + benefits: Ashdown Group: A global leader operating...
Voluntary post, reasonable expenses reimbursed: Reach Volunteering: Would you ...
Day In a Page
This six-bedroom Georgian home is on three floors with open fireplaces, a two-oven Aga, an annexe, and cottage gardens with outbuildings and a car barn
High Crest House covers an impressive 9384sq ft, with almost three acres of grounds including a tennis court and summer house enclosed by electric gates
A six-bedroom farmhouse with separate accommodation in converted stables. Situated in the village of Church Aston, within walking distance to the market town
A two-bedroom flat with under-heated walnut floors and bespoke built-in storage. The Tube and Clapham Common are a short stroll away
A refurbished seven-bedroom townhouse with staff quarters, cinema room, superb gym, steam room and plunge pool
A minimnalist four-bedroom home designed to the highest spec, featuring glass walls and a kitchen space lit by a glass roof
Hibernate during winter and make your living during the summer at this busy guesthouse with panoramic sea views, in the village of Lynton
A four-bedroom penthouse next to the Tate with direct views of St Paul's from two floors of luxurious living space
A four-bedroom detached home surrounded by spacious gardens and woodland, close to New Pudsey
An 18th-century, three-bedroom home near Langstone Harbour built from ships beams with vaulted ceilings and wood burning stoves
A five-bedroom semi-detached home with a mix of period and modern features in a popular and convenient location
This five-bedroom red-brick beauty overlooks the village green and sits in just under two acres of land
A three-bedroom villa with self-contained flat, minutes from Lake Windermere
A deceptively spacious, beautifully presented Georgian home with 3000sq ft of living space and five reception rooms
A five-bedroom Victorian home with four receptions, superb gardens and paddock in Pembury
An eight-bedroom house on the south side of the The Green with cinema, wine cellars and summer house
This 17th century beauty is full of rustic cosiness, while the detached home office means you can also run a business
Four exclusive apartments in a Grade II-listed former medical school with 2,275 sq ft of living space and 18ft ceilings
A five-bedroom terraced house on the popular Peterborough Estate, ideally located for both Eel Brook Common and South Park
A state-of-the-art farm-building conversion on the former Cliveden Estate, with 11,420sq ft of internal space, cinema and wine cellar
A three-bedroom, 15th-century cottage with original features in the picturesque village of Sissinghurst
A six-bedroom terraced house with large south-facing roof terrace, cinema room and wine cellar
A new seven-bedroom home built in Queen Anne-style with swimming pool and parkland views in Mortimer
A listed, four-bedroom farmhouse in the rural hamlet of Rushall with detached barn, four acres of gardens and paddocks
A first-floor flat with two bedrooms, a spacious reception room and communal grounds in a leafy part of London
A three-bedroom flat with a spacious rootop terrace and balcony, accessed from a private gated courtyard
A Grade II-listed pile with six bedrooms, stables and 39 acres of grounds in Standlake
A two-bedroom flat with boutique hotel-style interiors, close to the foodie haunt of West End Lane
A two-bedroom flat in a beautiful old vicarage, with many original features, close to the city centre
A three-bedroom 16th-century home with an aga kitchen, private gardens and heated outdoor pool, in Hadleigh
A three-bedrom home in sought-after Queen's Gate Mews, with Italian marble-finished bathrooms
Surrounded by glorious countryside in the village of Udimore, sits this impressive four-kiln oast and barn conversion
A five-bedroom house in the picturesque village of Kettlewell, north Yorkshire
An 18th-century former coaching inn with original staircase, open fireplaces and beams throughout
A Grade II-listed Georgian town house with three bedrooms and a south-facing courtyard, near Arundel Castle
Feel on top of the world at this über chic penthouse on the 37th floor of one of Europe’s tallest blocks.
A Grade II-listed Victorian villa with six bedrooms and two further cottages, all with spectacular sea views
A grade II-listed, Georgian cottage with mature 50ft garden, perfect for summer entertaining
A magnificent Georgian pile with turrets, seven bedrooms, a heated pool and four acres of gardens
Fairoak Farm has five bedroom suites, gym, outdoor swimming pool and golf course
Chic two-bedroom river-fronted flat with a private lift that delivers you directly to your home
A spectacular seven-bedroom Tudor pile, once owned by Henry VIII, with 18 acres of land
A seven-bedroom Georgian property previously used as a picturesque wedding venue
A split-level flat in a church conversion with two en suite bedrooms and 1,200sq ft of living space
A three-bedroom bungalow situated behind an impressive stone wall, £645,000
Windsor Castle overlooks this three-bedroom Victorian cottage located on one of Windsor's smartest roads