Questions Of Cash: 'My banks did not recognise my new address'

Q. I moved to the Philippines and notified my banks, Lloyds and Halifax. The two repeatedly sent correspondence to my old address and even sent highly sensitive documents. Lloyds has made my account dormant, against my wishes. The Financial Ombudsman Service upheld my complaint, but I cannot get compensation paid. NL, the Philippines.

A. Despite being a problem that should have been simple to settle, this has taken several years and seemed intractable. The Ombudsman awarded you £150 from Lloyds and £125 from Halifax. Unfortunately, Lloyds stated for a long time it was unable to pay you this money because it had lost your original notification of your move to the Philippines and insisted that it could make the transfer only once it was formally advised (again) of the change of address. It has now accepted that the payment can be made – from both Lloyds and Halifax – into your previously dormant Lloyds account. Those payments have now been made.

Q. My 17-year-old daughter has a cash card account with the Nationwide. She has been told she cannot upgrade to a current account with a debit card. Can others offer current accounts with debit cards to under-18s? VS, Litchfield.

A. HSBC offers a full debit card facility on its MyAccount from age 13, while Santander and the Co-operative Bank offer current accounts with debit cards from age 16. Nationwide offers its FlexAccount to the over-16s, with a cash card that has most of the functions of a debit card, However, it does not allow customers to go overdrawn. Therefore the card can only be used for transactions providing the retailer can obtain confirmation that there are sufficient funds in the account.

Q. I opened a cash ISA with Marks & Spencer Financial Services a few months ago. At the beginning of September, I deposited a cheque of £1,000 from my building society account into the ISA. The cheque was returned because it was not endorsed as required. The guidance in the leaflet is that the building society must correctly endorse the cheque and that the account number and account holder's name be printed on the cheque by the building society: my cheque had both my name and the building society account number printed on it. I believe the instructions in the leaflet are incorrect and should be amended and I have lost interest as a result. TM, Weston-super-Mare.

A. A spokeswoman for Marks & Spencer Financial Services says: "The building society cheque was not suitably endorsed with [the reader's] building society account details. We require that a building society account number be either printed or handwritten on the cheque. In [the reader's] case, two account numbers were printed, neither of which could be confirmed as his. The reason for these checks is to ensure that the funds being invested are the customer's own." It says it will review its procedures in the light of your criticisms.

Q. I have just received my car renewal quote and it has doubled. I live in Liverpool L17 and the problem seems to be across all the city. I rang up the insurer, Sainsbury, and complained. They said there had been an increase in fraudulent claims. Is there anything I can do about this? I am a personal injury lawyer and I believe that insurers are hiking premiums to cover their investment losses. PM, Liverpool.

A. Sainsbury's Finance confirms that your car insurance premium has risen from £541.91 last year to £973.15 this year. Its spokeswoman says: "The increase is down to the increase in postcode rating. [This is caused by] the effect of adverse experience – ie high personal-injury claims experience from third parties when accidents occur which can have a dramatic effect on the premium – but it reflects our actual experience. We have to calculate premiums on the basis that the premiums we take in will cover the claims we pay out." It argues that despite the premium increase, its prices are competitive, and that it would cost you £1,100 to insure your car with a competitor, based on online price comparison website quotes.

Malcolm Tarling of the Association of British Insurers adds: "I am not aware of particular problems in Liverpool. It is true that the trend is for motor insurance premium rates to increase."

Questions of Cash cannot give individual advice. But if you have a financial dilemma, we'll do our best to help. Please email us at: questionsofcash@

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at

general electionThis quiz matches undecided voters with the best party for them
Arts and Entertainment
Keira Knightley and Matthew Macfadyen starred in the big screen adaptation of Austen's novel in 2005
tvStar says studios are forcing actors to get buff for period roles
Prince William and his wife Catherine, Duchess of Cambridge show their newly-born daughter, their second child, to the media outside the Lindo Wing at St Mary's Hospital in central London, on 2 May 2015.
Finacial products from our partners
Property search
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Ashdown Group: Trainee Consultant - Surrey/ South West London

    £22000 per annum + pension,bonus,career progression: Ashdown Group: An establi...

    Ashdown Group: Trainee Consultant - Surrey / South West London

    £22000 per annum + pension,bonus,career progression: Ashdown Group: An establi...

    Recruitment Genius: Claims Administrator

    £16000 - £18500 per annum: Recruitment Genius: This is an excellent opportunit...

    Recruitment Genius: Senior SEO Executive

    £24000 - £28000 per annum: Recruitment Genius: A Senior SEO Executive is requi...

    Day In a Page

    Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

    Fishing is on Nigel Farage's mind

    Ukip leader casts a line to the disaffected
    Who is bombing whom in the Middle East? It's amazing they don't all hit each other

    Who is bombing whom in the Middle East?

    Robert Fisk untangles the countries and factions
    China's influence on fashion: At the top of the game both creatively and commercially

    China's influence on fashion

    At the top of the game both creatively and commercially
    Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

    The man known as GOD has a reputation for getting the job done

    Lord O'Donnell's three principles of rule
    Rainbow shades: It's all bright on the night

    Rainbow shades

    It's all bright on the night
    'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

    Bread from heaven

    Dutch survivors thank RAF for World War II drop that saved millions
    Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

    How 'the Axe' helped Labour

    UK will be 'run for the wealthy and powerful' if Tories retain power
    Rare and exclusive video shows the horrific price paid by activists for challenging the rule of jihadist extremists in Syria

    The price to be paid for challenging the rule of extremists

    A revolution now 'consuming its own children'
    Welcome to the world of Megagames

    Welcome to the world of Megagames

    300 players take part in Watch the Skies! board game in London
    'Nymphomaniac' actress reveals what it was really like to star in one of the most explicit films ever

    Charlotte Gainsbourg on 'Nymphomaniac'

    Starring in one of the most explicit films ever
    Robert Fisk in Abu Dhabi: The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers

    Robert Fisk in Abu Dhabi

    The Emirates' out-of-sight migrant workers helping to build the dream projects of its rulers
    Vince Cable interview: Charging fees for employment tribunals was 'a very bad move'

    Vince Cable exclusive interview

    Charging fees for employment tribunals was 'a very bad move'
    Iwan Rheon interview: Game of Thrones star returns to his Welsh roots to record debut album

    Iwan Rheon is returning to his Welsh roots

    Rheon is best known for his role as the Bastard of Bolton. It's gruelling playing a sadistic torturer, he tells Craig McLean, but it hasn't stopped him recording an album of Welsh psychedelia
    Morne Hardenberg interview: Cameraman for BBC's upcoming show Shark on filming the ocean's most dangerous predator

    It's time for my close-up

    Meet the man who films great whites for a living
    Increasing numbers of homeless people in America keep their mobile phones on the streets

    Homeless people keep mobile phones

    A homeless person with a smartphone is a common sight in the US. And that's creating a network where the 'hobo' community can share information - and fight stigma - like never before