Questions Of Cash: Theatre voucher mishap 'made me miss best seats'

 

Q. I bought a dishwasher from Currys, via the internet. We chose the Beko DFN1000X model as it had an extra sliding cutlery tray and a cutlery basket that split into three parts. Both these features were shown on the Currys website and are still shown today. But while the dishwasher had the same model number, it did not have the features we wanted. In response, Currys said that manufacturers can change details. Currys offered a £20 voucher in compensation. But we are still not happy.

When I said I had no intention of buying from Currys again, this was converted into an offer of £20 cash. This was conditional on me supplying them with my phone bill to prove the calls. They have also offered to collect the dishwasher and return my purchase price, but this is not acceptable. Nor do I want to go through the process of buying a dishwasher again and arranging delivery. My suspicion is that the machine was old stock, despite what Currys and Beko advertised. I asked Currys to escalate my complaint, but I am not satisfied with the responses. BC, Somerset.

A. Currys admits it got this wrong and has promised to supply you within a week the parts you specifically wanted. A spokeswoman says: "The image for the product was wrong on our website and we have now amended this. We are working with the manufacturer to try to source the parts which the customer had expected to arrive with the dishwasher. We apologise to [the reader] for the service he received and the confusion over how the product was displayed on our website."

Q. I bought £50-worth of gift vouchers from uktheatretickets.co.uk/gift-vouchers for my wife's birthday. I realised that I would need to top-up the payment when ordering tickets, particularly for a London show. I had assumed the purchase of tickets would be as easy as using vouchers with other online gift voucher transactions.

After I identified the show for which I wanted to use them – One Man, Two Guvnors – I looked on the uktheatretickets website and was pleased to find that tickets were available for £39 for the upper circle for the date and time I wanted. However, I then found that it was necessary to call theatreticketsdirect during office hours to complete the booking.

When I called the booking line I was informed that the only seats available were stalls at £71 each. I was told this would be confirmed and that I would be phoned back. When this did not happen within 24 hours I bought the tickets I wanted online, without being able to use the vouchers. The upper gallery was not full when we attended. JB, Milton Keynes.

A. Adnan Lotia, director of Theatre Tickets Direct Ltd, says the website was being upgraded at the time you attempted to redeem the vouchers. That upgrade has since been completed and gift vouchers can now be redeemed online. Mr Lotia insists that the information you were given about the upper circle seats being unavailable was correct. While some seats had been sold, others had been held on reserve and were only later again made available for sale. Mr Lotia suggests that the empty seats you saw at the performance were in the cheaper gallery area, not the upper circle. You tell us that Theatre Tickets has now agreed to fully refund your vouchers.

Losing sleep over pillows

Q. My wife and I wanted to replace memory foam pillows which we bought years ago. We visited a bedding shop and saw pillows which met our requirements. I ordered these from monsterbeds.co.uk. When they arrived in flat packs my wife opened the packages and we waited 24 hours to allow them to recover. They did not recover to the extent we were expecting and, therefore, we considered them not fit for purpose. But the company initially declined to make a refund on the grounds that the packaging had been opened, and the hygiene of the product affected. Yet we had to open the packaging to let the pillows expand. The company then advised it would charge £20 for a courier to collect the items before making a refund. JH, by email.

A. Monsterbeds' Elisa King says: "I can confirm this matter has now been resolved and we are refunding [the reader's] monies as soon as we receive the goods back, which we are also collecting at our own cost."

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at VouchedFor.co.uk

Finacial products from our partners
Property search
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Recruitment Genius: Client Services Assistant

    £18000 - £20000 per annum: Recruitment Genius: A Client Services Assistant is ...

    Ashdown Group: Junior Application Support Analyst - Fluent German Speaker

    £25000 - £30000 per annum + benefits: Ashdown Group: A global leader operating...

    Ashdown Group: Training Coordinator - Financial Services

    £32000 - £38000 per annum + benefits: Ashdown Group: A highly successful, inte...

    Recruitment Genius: Business Development Executive - Affiliates & Partnerships

    £20000 - £35000 per annum: Recruitment Genius: This multi-award winning foreig...

    Day In a Page

    No postcode? No vote

    Floating voters

    How living on a houseboat meant I didn't officially 'exist'
    Louis Theroux's affable Englishman routine begins to wear thin

    By Reason of Insanity

    Louis Theroux's affable Englishman routine begins to wear thin
    Power dressing is back – but no shoulderpads!

    Power dressing is back

    But banish all thoughts of Eighties shoulderpads
    Spanish stone-age cave paintings 'under threat' after being re-opened to the public

    Spanish stone-age cave paintings in Altamira 'under threat'

    Caves were re-opened to the public
    'I was the bookies’ favourite to be first to leave the Cabinet'

    Vince Cable interview

    'I was the bookies’ favourite to be first to leave the Cabinet'
    Election 2015: How many of the Government's coalition agreement promises have been kept?

    Promises, promises

    But how many coalition agreement pledges have been kept?
    The Gaza fisherman who built his own reef - and was shot dead there by an Israeli gunboat

    The death of a Gaza fisherman

    He built his own reef, and was fatally shot there by an Israeli gunboat
    Saudi Arabia's airstrikes in Yemen are fuelling the Gulf's fire

    Saudi airstrikes are fuelling the Gulf's fire

    Arab intervention in Yemen risks entrenching Sunni-Shia divide and handing a victory to Isis, says Patrick Cockburn
    Zayn Malik's departure from One Direction shows the perils of fame in the age of social media

    The only direction Zayn could go

    We wince at the anguish of One Direction's fans, but Malik's departure shows the perils of fame in the age of social media
    Young Magician of the Year 2015: Meet the schoolgirl from Newcastle who has her heart set on being the competition's first female winner

    Spells like teen spirit

    A 16-year-old from Newcastle has set her heart on being the first female to win Young Magician of the Year. Jonathan Owen meets her
    Jonathan Anderson: If fashion is a cycle, this young man knows just how to ride it

    If fashion is a cycle, this young man knows just how to ride it

    British designer Jonathan Anderson is putting his stamp on venerable house Loewe
    Number plates scheme could provide a licence to offend in the land of the free

    Licence to offend in the land of the free

    Cash-strapped states have hit on a way of making money out of drivers that may be in collision with the First Amendment, says Rupert Cornwell
    From farm to fork: Meet the Cornish fishermen, vegetable-growers and butchers causing a stir in London's top restaurants

    From farm to fork in Cornwall

    One man is bringing together Cornwall's most accomplished growers, fishermen and butchers with London's best chefs to put the finest, freshest produce on the plates of some of the country’s best restaurants
    Robert Parker interview: The world's top wine critic on tasting 10,000 bottles a year, absurd drinking notes and New World wannabes

    Robert Parker interview

    The world's top wine critic on tasting 10,000 bottles a year, absurd drinking notes and New World wannabes
    Don't believe the stereotype - or should you?

    Don't believe the stereotype - or should you?

    We exaggerate regional traits and turn them into jokes - and those on the receiving end are in on it too, says DJ Taylor