Questions Of Cash: Theatre voucher mishap 'made me miss best seats'
Saturday 07 April 2012
Q. I bought a dishwasher from Currys, via the internet. We chose the Beko DFN1000X model as it had an extra sliding cutlery tray and a cutlery basket that split into three parts. Both these features were shown on the Currys website and are still shown today. But while the dishwasher had the same model number, it did not have the features we wanted. In response, Currys said that manufacturers can change details. Currys offered a £20 voucher in compensation. But we are still not happy.
When I said I had no intention of buying from Currys again, this was converted into an offer of £20 cash. This was conditional on me supplying them with my phone bill to prove the calls. They have also offered to collect the dishwasher and return my purchase price, but this is not acceptable. Nor do I want to go through the process of buying a dishwasher again and arranging delivery. My suspicion is that the machine was old stock, despite what Currys and Beko advertised. I asked Currys to escalate my complaint, but I am not satisfied with the responses. BC, Somerset.
A. Currys admits it got this wrong and has promised to supply you within a week the parts you specifically wanted. A spokeswoman says: "The image for the product was wrong on our website and we have now amended this. We are working with the manufacturer to try to source the parts which the customer had expected to arrive with the dishwasher. We apologise to [the reader] for the service he received and the confusion over how the product was displayed on our website."
Q. I bought £50-worth of gift vouchers from uktheatretickets.co.uk/gift-vouchers for my wife's birthday. I realised that I would need to top-up the payment when ordering tickets, particularly for a London show. I had assumed the purchase of tickets would be as easy as using vouchers with other online gift voucher transactions.
After I identified the show for which I wanted to use them – One Man, Two Guvnors – I looked on the uktheatretickets website and was pleased to find that tickets were available for £39 for the upper circle for the date and time I wanted. However, I then found that it was necessary to call theatreticketsdirect during office hours to complete the booking.
When I called the booking line I was informed that the only seats available were stalls at £71 each. I was told this would be confirmed and that I would be phoned back. When this did not happen within 24 hours I bought the tickets I wanted online, without being able to use the vouchers. The upper gallery was not full when we attended. JB, Milton Keynes.
A. Adnan Lotia, director of Theatre Tickets Direct Ltd, says the website was being upgraded at the time you attempted to redeem the vouchers. That upgrade has since been completed and gift vouchers can now be redeemed online. Mr Lotia insists that the information you were given about the upper circle seats being unavailable was correct. While some seats had been sold, others had been held on reserve and were only later again made available for sale. Mr Lotia suggests that the empty seats you saw at the performance were in the cheaper gallery area, not the upper circle. You tell us that Theatre Tickets has now agreed to fully refund your vouchers.
Losing sleep over pillows
Q. My wife and I wanted to replace memory foam pillows which we bought years ago. We visited a bedding shop and saw pillows which met our requirements. I ordered these from monsterbeds.co.uk. When they arrived in flat packs my wife opened the packages and we waited 24 hours to allow them to recover. They did not recover to the extent we were expecting and, therefore, we considered them not fit for purpose. But the company initially declined to make a refund on the grounds that the packaging had been opened, and the hygiene of the product affected. Yet we had to open the packaging to let the pillows expand. The company then advised it would charge £20 for a courier to collect the items before making a refund. JH, by email.
A. Monsterbeds' Elisa King says: "I can confirm this matter has now been resolved and we are refunding [the reader's] monies as soon as we receive the goods back, which we are also collecting at our own cost."
Compare with the Independent: See how much you could save by switching credit cards. Compare now
- 1 KFC 'sorry' after lesbian couple are kicked out of Bath restaurant for 'heavy petting'
- 2 West Ham confirm 20-year-old striker Dylan Tombides has died after battle with cancer
- 3 24 people applied for the 'world's toughest job', here are their interviews
- 4 Video of British Muslims dancing to Pharrell Williams's hit Happy attacked as 'sinful'
- 5 PFA Player of the Year: Luis Suarez, Daniel Sturridge and Steven Gerrard all nominated as Liverpool dominate award shortlist
The food poverty scandal that shames Britain: Nearly 1m people rely on handouts to eat – and benefit reforms may be to blame
US Navy christens huge $3 billion destroyer ship USS Zumwalt that appears as a fishing boat on enemy radar
Scottish independence: It is the English who should be on their knees, begging the Scots to vote ‘No’
Nigel Farage fatigue? Half of voters ‘immune’ to Ukip’s appeal
Nigel Farage: I’m taking on the status quo, and the Establishment’s fighting back
Refugee facing deportation from Sweden saved by fellow passengers refusing to let plane leave
iJobs Money & Business
£150.00 per week: QA Apprenticeships: This company has been providing on site ...
£221.25 per week: QA Apprenticeships: This company is a well established Inter...
£40000 - £50000 per annum: Harrington Starr: Client Relationship Manager - SQL...
£35000 - £50000 per annum: Pro-Recruitment Group: Take your chance to join the...
Day In a Page
Chapel House is a former vicarage with nine bedrooms in the beautiful Upper Wye Valley
A five-bedroom B&B and separate owner's accomodation with potential for conversion
Enjoy summer by the Thames in this two double-bedroom converted warehouse in Rotherhithe village
A one-bedroom, luxury apartment with private gym and concierge service in Moorgate
A four-bedroom house in Hermitage Gardens with three reception rooms and landscaped gardens
A seven-bedroom Grade II-listed property with a separate self-contained apartment
A five-bedroom Victorian house with three reception rooms and galleried landing, £695,000
A six-bedroom farmhouse with five acres of land in a former cloth-making village
A secluded seven-bedroom detached house with large private garden, £490,000
A three-bedroom cottage overlooking Sarratt village green with open fires and solid oak floors
A three-bedroom maisonette flat in a Grade I-listed, Georgian townhouse in a sought-after location
A one-bedroom apartment located within a private gated development, north of Turnham Green
Look forward to a brighter future at two-bedroom Sunny Cottages, ideal for Londoners looking to downsize
A three-bedroom red-brick cottage with outbuildings and pretty gardens, £200,000
This three-bedroom flat within a former textile factory spans the corner of the fourth floor and has a balcony
A charming four-bedroom Oxfordshire cottage with oak floors and chunky-beamed ceilings, £465,000
A beautiful one-bed flat in a sought-after portered block, with access to Norland Square communal gardens
A one-bedroom flat within a Sixties school conversion with high-spec design and open-plan kitchen, close to Lambeth North Tube, £435,000
A 17th century four-bedroom house, with open fireplaces, cellar and pool, £600,000
A three-bedroom, coach house with luxury open-plan living space and contemporary breakfast bar
A newly refurbished one-bedroom flat in the heart of Mayfair, close to Grosvenor Square
A charming four-bedroom house overlooking Burleigh Square Park, close to Thorpe Bay
A three-bedroom farmhouse with a large inglenook fireplace and exposed beams
A boutique mews house, set around a central courtyard, with three bedrooms and a private roof terrace
A four-bedroom farm-conversion with three bathrooms and two reception rooms
A two-bedroom detached house with ensuite bathrooms and a sun-drenched decked terrace, £750,000
A modern and spacious two-bedroom, penthouse flat with two bathrooms in a prestigious development
A beautifully renovated five-bedroom terrace with three reception rooms and a courtyard garden, £700,000
A four-bedroom period house which has been extended to provide almost 2,500sq ft of living space, £675,000
A pretty three-bedroom Georgian home with a 22ft drawing room and a master suite with a balcony, £525,000
A substanstial family home with five bedrooms and landscaped gardens in the much sought-after Branksome Park area
A well-presented three-bedroom house with front and rear gardens, close to White City station, £475,000
A handsome five-bedroom house in a sought-after location close to the city centre
A five-bedroom country home with valley views, equestrian stables and 27 acres of land, £725,000
A six-bedroom farm house with separate, detached cottages and 371 acres of land
A two-bedroom cottage with parquet floors, chunky beams and an open fireplace
A three-bedrrom flat with 2,733sq feet of living space, a beautiful private garden and 15 acres of communal grounds