Questions Of Cash: What's happened to my flight refund?


Q. I feel frustrated over the slow handling of my ticket refund. I paid £710 in cash for a return ticket in September for a London-Nairobi-Llongwe trip. I was forced to cancel my flight because my niece who was staying with me was unwell. I was told by my travel agent that I would lose over £200 on the cancellation. But after more than two months, I have still not received a refund of the balance of the payment from Kenya Airways.


CS, London

A. We are similarly frustrated, having been in contact with Kenya Airways since November to try to resolve this matter and having our repeated communications ignored. Eventually, Kenya Airways told us that your travel agent had applied for a refund from the agent from which it had bought your ticket. The second agent also submitted the claim, but this was rejected in the computerised claims-handling process on the grounds that no reason for flight cancellation had been given.

It seems that this put an end to matters, until we said that we would be featuring your case. Your claim has now been resurrected, with the promise of a speedy resolution. Kenya Airways suggests that, if you wish to fly with it again, you book direct.

Q. I am in the process of buying a Spanish property and have been looking at the online currency-transfer specialist Moneycorp. It offers better rates, and the process seems less complicated than with a bank. But I'm concerned about the risk involved. Would my money be safe if the company folded?
RC, by e-mail

A. Moneycorp is a large, reputable currency exchanger, whose rates can be better than banks'. A spokeswoman adds: "Moneycorp holds all money from clients in a client fund account, which means that it cannot be touched by Moneycorp if it were to go into receivership. Moneycorp uses HSBC to transfer all monies overseas. As the money goes into the client account at HSBC and not to Moneycorp directly, the transaction is as safe as using HSBC."

Q. Orange has repeatedly charged me for "excess data", claiming I go over my 800Mb limit, when I use 50Mb a month. The dispute is now going to court.
SL, by e-mail

A. Orange says that it was "a billing error" and has written off the incorrect charges.

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at VouchedFor.co.uk

Finacial products from our partners
Property search
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
SPONSORED FEATURES
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Recruitment Genius: Content Writer - Global Financial Services

    £25000 - £30000 per annum: Recruitment Genius: From modest beginnings the comp...

    Recruitment Genius: Web Developer - PHP

    £35000 - £40000 per annum: Recruitment Genius: From modest beginnings the comp...

    Recruitment Genius: Field Sales Consultant - Financial Services - OTE £65,000

    £15000 - £65000 per annum: Recruitment Genius: This is an exciting opportunity...

    Recruitment Genius: Loan Underwriter

    £18000 - £20000 per annum: Recruitment Genius: This is a fantastic opportunity...

    Day In a Page

    Orthorexia nervosa: How becoming obsessed with healthy eating can lead to malnutrition

    Orthorexia nervosa

    How becoming obsessed with healthy eating can lead to malnutrition
    Lady Chatterley is not obscene, says TV director

    Lady Chatterley’s Lover

    Director Jed Mercurio on why DH Lawrence's novel 'is not an obscene story'
    Farmers in tropical forests are training ants to kill off bigger pests

    Set a pest to catch a pest

    Farmers in tropical forests are training ants to kill off bigger pests
    Mexico: A culture that celebrates darkness as an essential part of life

    The dark side of Mexico

    A culture that celebrates darkness as an essential part of life
    Being sexually assaulted was not your fault, Chrissie Hynde. Don't tell other victims it was theirs

    Being sexually assaulted was not your fault, Chrissie Hynde

    Please don't tell other victims it was theirs
    A nap a day could save your life - and here's why

    A nap a day could save your life

    A midday nap is 'associated with reduced blood pressure'
    If men are so obsessed by sex, why do they clam up when confronted with the grisly realities?

    If men are so obsessed by sex...

    ...why do they clam up when confronted with the grisly realities?
    The comedy titans of Avalon on their attempt to save BBC3

    Jon Thoday and Richard Allen-Turner

    The comedy titans of Avalon on their attempt to save BBC3
    The bathing machine is back... but with a difference

    Rolling in the deep

    The bathing machine is back but with a difference
    Part-privatised tests, new age limits, driverless cars: Tories plot motoring revolution

    Conservatives plot a motoring revolution

    Draft report reveals biggest reform to regulations since driving test introduced in 1935
    The Silk Roads that trace civilisation: Long before the West rose to power, Asian pathways were connecting peoples and places

    The Silk Roads that trace civilisation

    Long before the West rose to power, Asian pathways were connecting peoples and places
    House of Lords: Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled

    The honours that shame Britain

    Outcry as donors, fixers and MPs caught up in expenses scandal are ennobled
    When it comes to street harassment, we need to talk about race

    'When it comes to street harassment, we need to talk about race'

    Why are black men living the stereotypes and why are we letting them get away with it?
    International Tap Festival: Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic

    International Tap Festival comes to the UK

    Forget Fred Astaire and Ginger Rogers - this dancing is improvised, spontaneous and rhythmic
    War with Isis: Is Turkey's buffer zone in Syria a matter of self-defence – or just anti-Kurd?

    Turkey's buffer zone in Syria: self-defence – or just anti-Kurd?

    Ankara accused of exacerbating racial division by allowing Turkmen minority to cross the border