Which? calls for mobile phone handsets to be unlocked automatically at end of contract

 

The consumer group Which? is calling on mobile providers to automatically unlock phones at the end of contracts and to sell them unlocked to pay-as-you-go users.

Locked phones are restricted to a single network and Which? says this discourages users from switching providers and finding a better deal. Customers can pay to have handsets unlocked, allowing them to use a sim card from another network – but rules and charges vary between providers.

Which? found that Virgin charged £15.32 to unlock a handset and Tesco £20 within the first 12 months of a contract. While O2 charged £15 for pay-as-you-go users, those on a contract could have their handset unlocked at any time without charge. GiffGaff and Three provide all devices unlocked.

The Unlock Better Mobile Deals campaign also accuses providers of not putting consumers on the best tariff.

Which? executive director Richard Lloyd said: "Mobile phones are an essential part of daily life for many people and consumers shouldn't be locked into contracts that do not suit their usage. We want to send a message to mobile phone companies that they should help customers get a better deal by alerting people that their contracts are about to end and by unlocking handsets for free."

Independent Partners; Do you need financial advice on your investments, pension or insurance? Book a free consultation with an independent Financial Adviser at VouchedFor.co.uk

News
people'Interview of the year' no letdown
Sport
Wayne Rooney
sportBut which sporting Brit beats him to top spot in Sunday Times Rich List?
News
Maxine Peake at home in front of a poster for Keeping Rosy
people
Arts and Entertainment
Boys in blue: Peter Firth and (right) Kit Harington in Spooks
filmHow well will Spooks make the leap from the small to the big screen?
News
Royal fans covered with Union Jacks and royal memorabilia wait for Kate, Duchess of Cambridge to go into the Lindo wing at St Mary's Hospital to give birth to her second child in London, Friday, April 24, 2015.
peopleLive updates in the wait for Duchess of Cambridge's second child
Sport
Arsène Wenger (left) and Jose Mourinho have to be separated by the fourth official, Jon Moss, during last October’s Premier League match at Stamford Bridge
football
Arts and Entertainment
Tate Modern chief Chris Dercon, who will be leaving to run a Berlin theatre company
arts + ents
Arts and Entertainment
Tasos: 'I rarely refuse an offer to be photographed'
arts + ents
Arts and Entertainment
tv
Finacial products from our partners
Property search
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

ES Rentals

    iJobs Job Widget
    iJobs Money & Business

    Ashdown Group: Business Analyst - Financial Services - City, London

    £50000 - £55000 per annum: Ashdown Group: Business Analyst - Financial Service...

    SThree: Trainee Recruitment Consultant

    £18000 - £23000 per annum + OTE £45K: SThree: At SThree, we like to be differe...

    SThree: Trainee Recruitment Consultant

    £20000 - £25000 per annum + competitive: SThree: Did you know? SThree is the o...

    Recruitment Genius: Administrator - IFA Based

    £22000 - £24000 per annum: Recruitment Genius: This is an opportunity to join ...

    Day In a Page

    Major medical journal Lancet under attack for 'extremist hate propaganda' over its coverage of the Israeli-Palestinian conflict

    Lancet accused of 'anti-Israel hate propaganda' over coverage of Gaza conflict

    Threat to free speech as publishers of renowned medical journal are accused of inciting hatred and violence
    General Election 2015: Tories and Lib Dems throw their star names west to grab votes

    All noisy on the Lib Dems' western front

    The party has deployed its big guns in Cornwall to save its seats there. Simon Usborne heads to the heart of the battle
    How Etsy became a crafty little earner: The online market has been floated for £1.2bn, but can craft and capitalism coexist?

    How Etsy became a crafty little earner

    The online market has been floated for £1.2bn, but can craft and capitalism coexist?
    Guy Ritchie is the latest filmmaker to tackle King Arthur - one of our most versatile heroes

    King Arthur is inspiring Guy Ritchie

    Raluca Radulescu explains why his many permutations - from folk hero to chick-lit hunk - never cease to fascinate
    Apple Watch: Will it live up to expectations for the man or woman on the street?

    Apple Watch: Will it live up to expectations?

    The Apple Watch has apparently sold millions even before its launch tomorrow
    Don't fear the artichoke: it's a good cook's staple, with more choice than you'd think

    Don't fear the artichoke

    Artichokes are scary - they've got spikes and hairy bits, and British cooks tend to give them a wide berth. But they're an essential and delicious part of Italian cuisine
    11 best men's socks

    11 best men's socks

    Make a statement with your accessories, starting from the bottom up
    Paul Scholes column: Eden Hazard would be my Player of the Year – but I wonder if he has that appetite for goals of Messi or Ronaldo

    Paul Scholes column

    Hazard would be my Player of the Year – but I wonder if he has that appetite for goals of Messi or Ronaldo
    Frank Warren: Tyson Fury will be closely watching Wladimir Klitschko... when he wins it'll be time to do a deal

    Frank Warren's Ringside

    Tyson Fury will be closely watching Wladimir Klitschko... when he wins it'll be time to do a deal
    London Marathon 2015: Kenya's brothers in arms Wilson Kipsang and Dennis Kimetto ready to take on world

    Kenya's brothers in arms take on world

    Last year Wilson Kipsang had his marathon record taken off him by training partner and friend Dennis Kimetto. They talk about facing off in the London Marathon
    Natalie Bennett interview: I've lost track of the last time I saw my Dad but it's not because I refuse to fly

    Natalie Bennett interview: I've lost track of the last time I saw my Dad

    Green leader prefers to stay clear of her 'painful' family memories but is more open about 'utterly unreasonable' personal attacks
    Syria conflict: Khorasan return with a fresh influx of fighters awaiting the order to start 'shooting the birds'

    Khorasan is back in Syria

    America said these al-Qaeda militants were bombed out of the country last year - but Kim Sengupta hears a different story
    General Election 2015: Is William Cash the man to woo Warwickshire North for Ukip?

    On the campaign trail with Ukip

    Is William Cash the man to woo Warwickshire North?
    Four rival Robin Hood movies get Hollywood go-head - and Friar Tuck will become a superhero

    Expect a rush on men's tights

    Studios line up four Robin Hoods productions
    Peter Kay's Car Share: BBC show is the comedian's first TV sitcom in a decade

    In the driving seat: Peter Kay

    Car Share is the comedian's first TV sitcom in a decade. The programme's co-creator Paul Coleman reveals the challenges of getting the show on the road