BA apologises for luggage chaos

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The Independent Online
Hundreds of British Airways passengers were left without their bags after problems in the baggage system at Heathrow airport during one of the busiest weekends of the year.

The airline yesterday apologised to customers and said they should have their luggage back by tonight at the latest.

The problems started on Saturday and affected passengers - both incoming and outgoing - who transferred between domestic flights at Terminal 1 and long-haul flights at Terminal 4.

A BA spokeswoman said: "The situation has arisen due to especially high volumes of people travelling and operational baggage difficulties."

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