Accident-prone Anglian Water is in trouble again. In December it was judged by Ofwat to provide the poorest levels of quality in the country after billing problems led to an eightfold increase in complaints.

Then, just before Christmas, it was forced to abandon its policy of bullying home-owners into installing meters.

Now Ofwat has complained that a pilot letter from Anglian selling home service insurance against the costs of burst plumbing is too strong and could be frightening, according to Jessica Jackson, of Ofwat's Eastern customer service committee: "It could be particularly frightening for pensioners worried about the prospect of a bill for hundreds of pounds." She adds that the letter did not explain that many householders would be covered under existing insurance arrangements.

Anglian has now withdrawn the letter and is re-drafting a less aggressive version.

The excitement of announcing the takeover of the fellow computer company ACT yesterday was too much for Kevin Lomax, the chairman of Misys.

After manoeuvring his sizeable frame behind the podium he told the audience, with considerable gravitas, how proud he was to be taking over a company called CMT. Floundering for the right words, he had to correct himself and then start again as those present wondered who this other company was.

Meanwhile at ACT, the staff were left wondering what they should do about Lindsay Bury, one of their directors. He had set off last week to visit the isolated village in India where his daughter, Harriet, had been cared for after a terrifying cliff-top accident. At ACT's Birmingham headquarters they could not even name the mountain range where the old Etonian is staying.

With 1,279,230 shares, Bury should net more than £2m from the deal.

A terrible row has divided senior executives at Credit Lyonnais Laing.

John Holmes, 51, the ebullient head of sales who is known to friends as "Holiday Holmes", has left the brokers after a bust-up with Michael Kerr-Dineen, chief executive.

Holmes, formerly of Morgan Grenfell, has an enviable reputation as an aggressive 1980s-style salesman.

However, he clashed with the boss over management style and has now paid the ultimate price.

Bill McGrath, Pentos chief executive, is up in front of the bankers again today. In his eagerness to sell Rymans I hear he has appointed not just one but three agencies in America to find a purchaser. Let's hope he has some good news for the bankers.

In a bizarre fusion of love and computers, the CD-rom version of The Joy of Sex has landed on my desk in time for Valentine's Day. Published by Mitchell Beazley, the fully-interactive computerised manual offers "a sparkling combination of video, illustrations, commentary and music".

The guide is tenderly written by Dr Alex Comfort, whose original volume has sold 8 million copies since it was published 20 years ago, and includes a chapter on "advanced lovemaking".

Using their mouse, computer enthusiasts can select particular actions they are interested in, watch movie footage of their favourite positions from three or more viewpoints and, at difficult moments, seek advice from the sofware's on-screen expert.

Regular viewers may use the bookmark icon to return to favourite pages and, when necessary, take health tips from the JoS doctor. Finally, a secrecy function prevents you checking what your partner has been watching.

Start your day with The Independent, sign up for daily news emails
Arts and Entertainment
Lou Reed distorted the truth about his upbringing, and since his death in 2013, biographers and memoirists have added to the myths
musicThe truth about Lou Reed's upbringing beyond the biographers' and memoirists' myths
Ed Miliband received a warm welcome in Chester
election 2015
Life and Style
Apple CEO Tim Cook announces the Apple Watch during an Apple special even
fashionIs the Apple Watch for you? Well, it depends if you want it for the fitness tech, or for the style
ebooksA special investigation by Andy McSmith
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

SThree: Trainee Recruitment Consultant

£20000 - £25000 per annum + OTE £45,000: SThree: SThree Group have been well e...

Ashdown Group: IT Manager / Development Manager - NW London - £58k + 15% bonus

£50000 - £667000 per annum + excellent benefits : Ashdown Group: IT Manager / ...

Recruitment Genius: Sales Consultant / Telemarketer - OTE £20,000

£13000 - £20000 per annum: Recruitment Genius: Scotland's leading life insuran...

Ashdown Group: Training Programme Manager - City, London

£40000 - £45000 per annum + benefits : Ashdown Group: Training Programme Manag...

Day In a Page

Armenian genocide: To continue to deny the truth of this mass human cruelty is close to a criminal lie

Armenian genocide and the 'good Turks'

To continue to deny the truth of this mass human cruelty is close to a criminal lie
Lou Reed: The truth about the singer's upbringing beyond the biographers' and memoirists' myths

'Lou needed care, but what he got was ECT'

The truth about the singer's upbringing beyond
Migrant boat disaster: This human tragedy has been brewing for four years and EU states can't say they were not warned

This human tragedy has been brewing for years

EU states can't say they were not warned
Women's sportswear: From tackling a marathon to a jog in the park, the right kit can help

Women's sportswear

From tackling a marathon to a jog in the park, the right kit can help
Hillary Clinton's outfits will be as important as her policies in her presidential bid

Clinton's clothes

Like it or not, her outfits will be as important as her policies
NHS struggling to monitor the safety and efficacy of its services outsourced to private providers

Who's monitoring the outsourced NHS services?

A report finds that private firms are not being properly assessed for their quality of care
Zac Goldsmith: 'I'll trigger a by-election over Heathrow'

Zac Goldsmith: 'I'll trigger a by-election over Heathrow'

The Tory MP said he did not want to stand again unless his party's manifesto ruled out a third runway. But he's doing so. Watch this space
How do Greek voters feel about Syriza's backtracking on its anti-austerity pledge?

How do Greeks feel about Syriza?

Five voters from different backgrounds tell us what they expect from Syriza's charismatic leader Alexis Tsipras
From Iraq to Libya and Syria: The wars that come back to haunt us

The wars that come back to haunt us

David Cameron should not escape blame for his role in conflicts that are still raging, argues Patrick Cockburn
Sam Baker and Lauren Laverne: Too busy to surf? Head to The Pool

Too busy to surf? Head to The Pool

A new website is trying to declutter the internet to help busy women. Holly Williams meets the founders
Heston Blumenthal to cook up a spice odyssey for British astronaut manning the International Space Station

UK's Major Tum to blast off on a spice odyssey

Nothing but the best for British astronaut as chef Heston Blumenthal cooks up his rations
John Harrison's 'longitude' clock sets new record - 300 years on

‘Longitude’ clock sets new record - 300 years on

Greenwich horologists celebrate as it keeps to within a second of real time over a 100-day test
Fears in the US of being outgunned in the vital propaganda wars by Russia, China - and even Isis - have prompted a rethink on overseas broadcasters

Let the propaganda wars begin - again

'Accurate, objective, comprehensive': that was Voice of America's creed, but now its masters want it to promote US policy, reports Rupert Cornwell
Why Japan's incredible long-distance runners will never win the London Marathon

Japan's incredible long-distance runners

Every year, Japanese long-distance runners post some of the world's fastest times – yet, come next weekend, not a single elite competitor from the country will be at the London Marathon
Why does Tom Drury remain the greatest writer you've never heard of?

Tom Drury: The quiet American

His debut was considered one of the finest novels of the past 50 years, and he is every bit the equal of his contemporaries, Jonathan Franzen, Dave Eggers and David Foster Wallace