David Prosser: Morrisons takes some cautious steps online


Outlook There is concern in some circles about the tentative nature of the push into online groceries unveiled by Dalton Philips, the new chief executive of Morrisons. It's hard to see why: given the difficulty so many other retailers have had making money from online, there is no reason at all for Mr Philips to rush in, even if some analysts have spent the past few weeks predicting this is exactly what he'd do.

For justification for Mr Philips's strategy, look no further than Ocado, the online grocer that everyone likes very much but which has so far failed to make a penny of profit in its decade of trading. The lacklustre support for its flotation earlier this summer was hardly a ringing endorsement of its prospects.

There are good reasons for this. While the online groceries sector will continue to grow, the start-up costs are high. To offer a decent footprint, Morrisons will need to build a distribution network from scratch while simultaneously investing large sums in IT (its systems, by the way, currently don't even run to supporting a loyalty card offer). With an established customer base and a strong marketing push, Morrisons stands a good chance of making a return on its investments more quickly than Ocado, but the experience of the other large supermarkets has been that online ventures do not prosper overnight.

Caution, then, seems sensible. New chief executives often want to make their mark with headline-grabbing new initiatives – the dreaded strategic vision – but Mr Philips has been wise to resist this temptation.

Independent Comment
blog comments powered by Disqus

Day In a Page

Picture preview: Lucian Freud drawings

Lucian Freud drawings

Picture preview
Silent revolution at the Baftas as the French take top awards

Silent revolution at the Baftas

The Artist wins in seven categories, with Meryl Streep the other big success story
Whitney Houston: The diva who had – and lost – it all

The diva who had – and lost – it all

Nick Hasted charts the highs and lows of Whitney Houston's life
How Picasso won over (some of) the British

How Picasso won over (some of) the British

Winston Churchill and Evelyn Waugh hated his work, but Picasso provided inspiration for a whole generation of UK artists
Topshop: A Decade Of Design

Topshop: A Decade Of Design

When London Fashion Week starts on Friday, Topshop will celebrate 10 years backing its brightest young stars
John Prescott: 'My wife thought I'd just retire, but I'm not a slippers man'

'My wife thought I'd just retire, but I'm not a slippers man'

At 73, John Prescott isn't mellowing. In fact he's taking a shot at becoming a police commissioner
Jim Gamble: We are losing the race to protect our young

Jim Gamble: We are losing the race to protect our young

Technology and the children who use it won't wait for slow-moving child-protection services and police to catch up
Sarah Sands: A friend is not the one you turn to, but the person who turns to you

Sarah Sands on friendship

A friend is not the one you turn to, but the person who turns to you
Andy Burnham: 'It's a genie out of the bottle moment'

Andy Burnham interview

'It's a genie out of the bottle moment'
Leveson: What we've learnt so far

Leveson: What we've learnt so far

Ingenious hacks, shifty editors and attacks of Sudden Memory Loss Syndrome – Matthew Bell assesses the state of play at the Royal Courts of Justice
Modern lovers: The 'sexual body warriors' and pioneers transforming 21st-century relationships

Modern lovers: The 'sexual body warriors'

Sarah Morrison meets the people redefining love in the 21st century.
'I was angry, so angry': How heartbreak, betrayal and Su Pollard helped Estelle find pop success

Estelle: 'I was angry, so angry'

The singer talks about heartache, betrayal and bouncing back.
Choc tactics: Bill Granger's Valentine's recipes for chocoholics

Bill Granger's Valentine's recipes for chocoholics

Should it be white, milk or plain? Can you make a melt-in-the-mouth pudding without using any?
Male, pale & stale: Could more women on the board help Mothercare – and other ailing firms?

Male, pale & stale

Could more women on the board help Mothercare – and other ailing firms?
Upstairs, downstairs, 2012-style

Upstairs, downstairs, 2012-style

There are now more domestic workers in Britain than in Edwardian times