Simon English: If McFarlane wants to keep it simple at Aviva he should look to recruit internally
Friday 06 July 2012
Outlook A rare goal for the bullshit police, scorer John McFarlane. The new Aviva chairman cut a swath through the nonsense that generally surrounds big insurance companies yesterday, not least by being willing to admit that he finds some of what they say and do entirely baffling.
There are, roughly speaking, on a risk-adjusted actuarial basis, six people in Britain who truly understand insurance company financial reports.
To his credit Mr McFarlane doesn't claim to be one of them and is experienced and brave enough to suggest that this may be the fault of the writers rather than the readers.
He is very far from stupid, so if what the company has been traditionally telling the markets and shareholders and customers is hard to follow, surely that's Aviva's failing, he seemed to be saying.
Mr McFarlane is presently running the business until a long-term replacement can be found for Andrew Moss.
Mr Moss was an insurance chief executive who sounded like a banker.
Things that were in his favour – his pay – were mostly straightforward. Other things – such as the collapsing share price – well, that required nuance.
Mr McFarlane, a banker who does a close impersonation of a human, suggests he will have none of this. If executives are rewarded, shareholders must have been too.
He says Aviva's statements to the stock market have often been "cumbersome", "difficult to understand", and "confusing".
"We issue a telephone book of numbers," he told me. "I can't follow them."
This is refreshing talk for so many reasons, one of which is that it confirms long-standing suspicions that at least some of the financial world conspires to make things seem complex purely to justify the high pay of the inhabitants.
Doctors do this too, but they aren't trying to skim a slice off your pension in return for their expertise. They want you to live longer, something insurers generally find to be a cause of complaint.
If you are going to insist on not dying young, say surveys endlessly released by Aviva and others, expect your pension to be titchy. Don't worry so much, we'll all be richer in the future, is a message they do not give.
To revive Aviva (in more sensible times before it sounded like a brand of anti-dandruff shampoo, it was known as Norwich Union) is a massive job.
Mr McFarlane says he doesn't want that position himself: he will shape up and strip down the business, then find the man who can.
Since insurers are genuinely complex affairs, however straightforward the chairman may seek to make this one, it should be someone who understands the company intimately.
That just has to be someone who already works there. Headhunters Spencer Stuart should call off the "global search", cut short their own fees, and recommend an internal appointment.
These nearly always work best in the end, in any industry.
Easter egg hunt horror as mother finds dead body under deck of house
Missing Malaysia Airlines Flight MH370: Wreckage could be found within a week as search reaches 'very critical juncture', says minister
Unbeliebable: The White House offer 'no comment' to anti-Justin Bieber petition
Loch Ness Monster found on Apple Maps?
Royal Tour 2014: Is the Duchess of Cambridge the only person ever to climb into a fighter jet wearing a dress and high heels?
The food poverty scandal that shames Britain: Nearly 1m people rely on handouts to eat – and benefit reforms may be to blame
Scottish independence: It is the English who should be on their knees, begging the Scots to vote ‘No’
Nigel Farage fatigue? Half of voters ‘immune’ to Ukip’s appeal
'Sinful': Video of British Muslims dancing to Pharrell Williams's hit Happy comes under attack
Nigel Farage: I’m taking on the status quo, and the Establishment’s fighting back
Refugee facing deportation from Sweden saved by fellow passengers refusing to let plane leave
- 1 Easter egg hunt horror as mother finds dead body under deck of house
- 2 A bottle of wine a day is not bad for you and abstaining is worse than drinking, scientist claims
- 3 Unbeliebable: The White House offer 'no comment' to anti-Justin Bieber petition
- 4 Loch Ness Monster found on Apple Maps?
- 5 How We Met: Alison Moyet & Emma Kennedy: 'I knew we'd be friends because she was happy to make a prat of herself'
iJobs Money & Business
Negotiable: Harrington Starr: Database Team Lead ( Leadership, Sybase, Compute...
£40000 - £50000 per annum + Bonus+Benefits+Package: Harrington Starr: C#.NET D...
£25000 - £35000 per annum + Bonus+Benefits+Package: Harrington Starr: VB.NET S...
£45000 - £55000 per annum + Bonus and Benefits: Harrington Starr: Trade Suppor...