Complaints about water rise
Friday 06 December 1996
Though most water companies were hit by the dry summer in 1995 and freezing temperatures last winter, some copedbetter than others.
Mr Byatt said: "I am glad to see a number of companies continue to improve their services. However, not all companies have done so and the effect is a slower improvement than in past years."
There was only a slight improvement in the proportion of billing queries answered within five working days, while the overall performance in responding to written complaints was unchanged, though 94 per cent were answered inside 10 working days.
The number of written complaints went up by 10 per cent to 171,000, while service interruptions lasting more than 12 hours more than doubled to 130,206. There was a similar increase in households suffering supply breaks for more than 24 hours. However, the quality of drinking water continued to improve, with 99.5 per cent of tests meeting Ofwat targets.
There were also worrying variations in service standards, with some companies reporting performance levels significantly below the industry average.
Mr Byatt said he was discussing with the companies involved ways of improving matters.
- 1 Kylie Jenner challenge: Bizarre lip suction device inspired by Kardashian sister goes viral
- 2 Rarest Beanie Baby bought for just £10 at car boot sale could be sold for £62,500 on eBay
- 3 Katie Hopkins and The Sun editor are reported to police for incitement to racial hatred following migrant boat column
- 4 Bruce Forsyth backs assisted dying campaign: 'If I had Alzheimer's or dementia I would do something about it'
- 5 Giorgio Armani criticises the way some gay men dress saying 'a man has to be a man'
If I’m being racially abused I don’t need a stranger with a saviour complex to rescue me
The only black face in the Ukip manifesto is on the page about overseas aid
Ukip is the only main political party to not address LGBT rights in its manifesto
Food banks: One million Britons will soon be using them, according to Trussell Trust
Religion isn't growing, it is becoming vigorous in its demise, says philosopher AC Grayling
BBC election debate: The one photo that summed up the whole 90-minute leaders debate
iJobs Money & Business
£30 - 35k (DOE): Guru Careers: We are seeking a Pricing Analyst with experienc...
£24000 - £26000 per annum + benefits : Ashdown Group: A highly successful, glo...
£21000 - £24000 per annum: Ashdown Group: The Ashdown Group has been engaged b...
£45000 - £50000 per annum + benefits : Ashdown Group: A highly successful, int...